I made an order through the online store by mistake. I called the store and asked them to cancel. They replied that they would contact me. After a while, they wrote to Viber and said that they had the product, they could deliver it to me and that they would not cancel the order because their rating would drop. I wrote in support of the onlineer. Technical support said that since the order status is "accepted for delivery", the seller must cancel it. They said they would contact the seller and ask him to cancel. After a while, the order was canceled. It's not very pleasant that I had to spend so much time seemingly repeating the action.