We sent the order on Monday from Nukus to Tashkent, they said that I would receive the parcel on Wednesday. In fact, the post office was not working on Wednesday. And the BTS staff in Nukus did not report this, they said to wait 2 days. I've been waiting for 3 days!! On Thursday, I came to the post office to pick up the parcel, and then I saw my parcel was not there, I sat waiting for an hour and a half. Call center operators are working inefficiently!! There was some girl in the call center who talked to me, I really want to complain about her, I don't know her name. I did not tell her that I would pick up the parcel from Kushbegi. Why did she think up for herself that I would take it from there?! In Nukus, BTS employees do not know on what days BTS branches in Tashkent work and on what days they do not work.
A good boy works there, quickly and without any hassle. And I think it's cheaper than other mail reception points and it's very convenient with a car there , it's convenient to park
The international transportation service is disgusting. They talk in vain, they don't give a damn about their work. I had to wait for an answer to one question for several hours or days, and then they answered only after you reminded them of yourself. I indicated all the dimensions and weight, sent a photo of what the package looks like, and eventually announced the price. I came to the office to arrange transportation and they say a whole million more to pay for it. There is no culture of communication with customers.
07/11/2023 I sent the order and Paid in cash, BUT the sms about accepting the order did not come to my phone in the form of SMS
, I had to call the main office In the office they said that the girl who accepted paid from her card ( I think she wanted to cash out the money ) and the payment did not go through the sms about accepting the order did not come to my phone in the form of SMS
I had to persuade them to take the parcel at the end of Saturday. I would not like to "click".. I came at 5...they work according to information until 6... but they said they were tired...and generally a short day ..)) Amused.. The main thing was accepted...