I ordered a regular burger , found a hair in it , asked politely to redo it , waited a very long time until they came , although there were few orders
, they redid it and gave a completely different one that was cheaper , asked again to redo it , the guy ostentatiously squeezed the bun in his hands, it was August 15, half goes without nets , the guy with hair below the shoulders without a hair net this is generally a tin , God forbid you come here again
They don't pay off, they save on Pepsi, they fill up more ice cream with half, I went to other places for a long time, everything was perfect, but I don't recommend anyone here!!!
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Сергей Шандра
Level 17 Local Expert
December 15
The food is delicious and never causes complaints. I can cook French fries very well. But the service is as good as it gets. A little more people - and already the wait stretches for half an hour or an hour... A separate fad is if, God forbid, something needs to be added or removed from the burger: this becomes an extremely difficult task, automatically doubling the waiting time for the order!
The order was waited for a long time, there were no wings, although they were paid for, the burgers were cooked the wrong way, you can hammer nails with cheese medallions. I do not recommend ordering at this particular restaurant!
This bottom is full. We ordered 3 regular burgers, waited half an hour. As a result, the burgers were given cold, pepsi diluted so much that they just drank water as if. BOTTOM
The company's slogan is "delivery in 45 minutes or food as a gift." It's not the first time I've ordered, delivery delays of half an hour or more. Today I made a pre-order, which was processed before the restaurant opened, the result is an hour of delay.
Of course, I understand that the company does not care about its regular customers with its turnover, but 1 client can make the entire network.
Food)for every taste and color, and for every purse, as well as a good variety of drinks, + clear customer service, everything is neat and clean, and it pleases the eye) and food comes with pleasure.
Disgusting service, ordered royal fries , not only did I wait a long time for the order , I also found a piece of paper in the royal fries, returned it back , they said they would redo it and no one handed it over , they took out a piece of paper and poured everything with sauce and gave it back to me !!!!!!! I returned it back and only 20 minutes later they handed it to me, terrible service!!!!!!!
I am very disappointed!
Something is here, and the cooking and delivery of the order are too slow. The order via the mobile application, the time of issue is worth a lot, and as a result, the order is issued at another time, another + order issuance is 5 minutes. Sadly...
The most delicious potatoes are definitely here!!! The rest of the menu is also of good quality. Always a young, cheerful and friendly team. Now there is an action, we are collecting crowns. There is an incentive to come in once again!!!
It's just awful, I ordered an order, it doesn't seem to be big, but!
I waited 47 minutes!!! Fast food? Queues?
Everything would be fine, but even people who ordered through the same terminal as me have already picked up, eaten and left, and we are all waiting (there were about 7 such orders)
From the photo you can see the time of the order in the receipt and the current waiting time (the time is indicated on the self-service scoreboard)
Put things in order already, they make small orders first, I ignore the live queue
Not for the first time in this particular "restaurant" :
- long wait
- incomplete / incorrect order as a result (they did not report it once, they mixed it up the second time)
, I understand everything, it happens. But! Every time there is some kind of jamb
Time is constantly not putting napkins and appliances. Waiting is just an eternity, even if there are no orders, they just walk around the kitchen and do nothing.
I hope they don't get bonuses.
In principle, everything is fine except for one thing, for several months now the self-service terminal has been working every other time, do technical specialists not do inspections for correct operation, and by refunds you can understand that something is wrong with them. For terminals -1 star
09/17/2022 I have to add a review... The terminals are working, but the command line (dialog box) pops up periodically. There is also a tendency to worsen again, as on Sovetskaya Street, two Burger King employees at Trinity without a hat and gloves run periodically into the kitchen area and it is unclear with what hands all this is applied and served.... Otherwise, everything is fine, the kitchen workers are dressed as expected, the working kitchen area is clean. For violations of the FSSC 22000 standard, another -2 stars. To check the information, you can view the cameras the time of my visit is reflected in the attached receipt.
I ordered one burger, we waited for it for half an hour. Despite the fact that the orders that came later were given earlier. Let me remind you that one burger is one position, not 10, but one.
Terrible service!!! The order was waiting for 25 minutes!!! The order is not big, there was not much besides me either. The food is cold and the portions are scanty!!! The staff in the kitchen without hats, only one guy was wearing a hat...
The service speed could have been higher. Someone is on the phone, someone is working... But in general, I only stop by because of the A4 box. I don't take anything for myself
08/27/2022, at 20:40 I went to the counter, I was the only one in the queue. The cashier rushed around the hall and ignored me, after 6 minutes he finally noticed me, said: "one second", and then ignored me for another 4 minutes, I left but no one else had shrimp at the food truck... I came back again and again found myself alone in the queue and again I was ignored for 5 minutes... disgusting service!
The food is acceptable, as with all fast food outlets, the waiting time depends on the number of orders, only the pies are baked for a long time, the staff is responsive.
You always have to wait a long time, they often get confused, well, in general.
I went again, they forgot the sauce in the burger. There were no people at the checkout, but the queue for orders was long. The manager was just walking slowly, the cashier was resting, and people were waiting in line. The service is terrible, absolutely not competitive for a food court.
It is interesting to observe how an unorganized crowd of workers do not know what to do. 3-4 people are standing and looking at the screen and discussing something violently. Simple burgers in small quantities can be waited for 20-30 minutes.
They mixed up the burger in the set, even mixed up the tea. The burger itself is dry, as are the potatoes. The most delicious thing in the order is onion rings, and that one was not reported
The bun has changed and has become less elastic, but the price remains the same and plus sometimes you have to collect the dog from the tray yourself (2 out of 10 times) :/
There are many comfortable places with soft sofas. You can get a job together and a whole company. The food was delicious and hot. I almost didn't have to wait for the order
4 stars for the brand. The burger was said with cheese, according to the result of the svr, no, you don't have a burger, alas, and the quality does not correspond to the brand name