Well, let's start with the staff. Quite useless.
When we were choosing our main course, we wanted a mercimek soup also, then we were told that ordering a main course, we can get a mercimek soup for free per each meal, so did we)))
However, the portion was the half of half. Maybe 100 grams. They explained it as it was for free))))
We then asked to add more and suggested to pay for that.
They usually bring the whole pot and serve it in front of you, which is quite strange.
The addings for soup is not usually served separately, i mean, bread and a piece of lemon for all 4 of us were in the same dish.
Cream (smetana or kaymak) is served with mercimek soup all over the world except Bursa café. I wonder why. I think they should visit other cafés to learn what to serve mercimek soup with, in case they don't know, because i don't think they do.
I asked for some cream, but they ignored that.
I don't understand, how a spoon of cream cannot be found in a big and famous restaurant.
Also, we complain...
All in all, whatever happens, the client should be served well.
We will never go back to Bursa.
We booked a room for 14 there with colleagues for staff dinner. It was a great choice. The food was delicious, and the staff was very attentive. Mezze and Iskander were just mouthwatering. There's a 25% service charge with the separate room booking but it was well worthy.