My friend made a deposit for me when he booked, I stopped by Caspi at night and forgot to pick them up in a hurry in the morning. As a result, they did not return the 10,000 deposit when they called, the staff lied that I took cash from them!I hope the owners will take action
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Anonymous review
December 17, 2022
The liquid three. A word for an amateur. The location is normal. The room is clean only upon arrival. No one else is coming to clean up. The interior is quite normal, except that the windows are blowing and a broken door handle will go. I was pleased with the bed and very hot tap water. So be careful! The breakfast is typical. I'll probably come back here the next time I come. Good luck to everyone.
The hotel itself was once good, 7-8 years ago.
He's dead now. The rooms need to be repaired. Very smoky. The carpet in the room was terrible.
The kitchen in the summer cafe is for an amateur.
When we were having dinner, we saw a couple of rats running past.
Good afternoon, we booked a room at the business hotel almaty for 4 days in advance through Booking, we arrived from another city, there are no other places of residence anymore. When we came to the reception, we were told that out of 4 days they would be able to check us in only for 1 day, and then they evict us due to the fact that a dilegation from China would settle in, for which then there is a booking system if we were left with a child in our arms on the street in a strange city. I can't say anything positive about this hotel, and I want to warn everyone against booking in this hotel, you can also be thrown out on the street. The reservation was from 08/5/2022 to 08/9/2022.
Excellent service, rooms are always cleaned and well maintained,cleanliness is at the highest level,the staff is very polite and friendly,the food is very tasty,the restaurant is wonderful, the location is convenient
Not a good choice for living. I arrived for one day. To the Bi-2 concert. Firstly, I was surprised by the deposit. It was necessary to leave 5,000 tenge. I've only seen this in Thailand. Secondly. There was one glass in the room for two. There were no shower attachment elements in the bathroom. But the most unpleasant thing is the clogged condensate drain in the air conditioner. After switching on, water was flowing elementary. Real rain on the bed and bedside table.
The bar didn't take the trash off the tables. There were crumbs on it. In general, it's bullshit.
We went in vain, my wife and I went with advertising, we were not disappointed.
Only Chinese food lovers go. It turns out that the Chinese walk a lot. It is in a good place, but very unpretentious in care, but the prices are good and the same
I have been to 50 countries, but I have not seen such a hotel, the water in the bathroom is leaking, the wind is blowing, it is cold, dirty.But the most obscene thing in the morning is that cold bread is not given on the instructions of the administration.Where is it seen when they tell you that the administration does not give bread
the prices are good,
there is no division into 12/24
but, on the other hand, eviction at 12, whenever I stopped by, well, at a maximum of 14
the kitchen is normal, only the interior of the restaurant is not very good, but
breakfast is open around the clock without a Swiss table
The guests were accommodated. They liked everything. They asked to change to a warmer room because there was a baby. They changed it without any problems. The staff was polite and attentive. Thank you very much!
Terrible hotel
Terrible breakfast
Dirty
In the first photo it's the whole breakfast
And on the second floor, this tray was just on the floor for 2 days
It's not 4 stars, it's a maximum of 2.5.
Room cleaning every other day, sometimes after 2. Breakfast is just what they gave, the coffee is not delicious. The mattress is cheap, not comfortable. The code's toiletries will be brought when not. On the plus side: the rooms are large.
We went to karaoke, everything is fine with him. There is a note on the kitchen. We ordered a meat mix, brought the warmed-up leftovers of barbecue steaks and poured sauce over it, like we won't notice what's underneath! And I know what your meat mix really looks like.
In general, a good hotel, there are minor drawbacks, the staff is not sufficiently trained, they are frankly bored at work, they stick in the phone, different shifts do room cleaning in different ways, they forget to put something down or put it away. Often, just for show, they make the bed and that's it. The quality of cleaning is not stable, although it cannot be said that it is dirty.
It totally sucks. Located in the industrial zone, the name does not justify ANYTHING. There is not even a landline phone connection from the hotel!!! Business!!! The rooms are in good condition, but smoky. On the third floor, all rooms are connected to the old ventilation system. The noise is incredible. It does not turn off... No way. The issue is solved only by moving to other floors. I do not recommend it to anyone.