Offensive arrogance... Open rudeness ("go to Russia") and communication in an emphatically edifying (i.e., as if polite) form.
In 8 long minutes of conversation, just to understand which certificate can be obtained (after a completely specific course of study)... I've heard several times that I "have to" do this and that (find it on their website in another section and generally figure it out myself). And with the correct hint that "should" is a strange wording and, of course, I'm not a great customer, but I still expected a direct answer to the question," and the offer is "go for... the site", where I have already been, sounds somewhat pedagogical, if not edifying... I was offered to GO TO RUSSIA in a completely direct text...
With a smile, he said that he was "surprised to hear this, especially from an obviously Russian-speaking person" and on the third attempt he politely said goodbye (they continued to "teach me" - he did not wait for a reply "all the best", I had to hang up the phone).
After that, I received a text message that my personal "data has been saved, which reserves the right to establish my identity in order to clarify the attempt of blackmail and psychological pressure." This is probably about the words "client", "edifying", "expected otherwise" and "strange" :)) By the way, they initiated the call themselves (in response to a letter with a simple question), did not introduce themselves, and did not request consent to the processing of personal data - accordingly, I did not give it.
I'm afraid to even imagine how they teach there — I've already felt like a student in a Soviet school on the phone))
I'm curious, has anyone else received a similar SMS (similar to the template)?