We bought excursions from Russia, they said payment is possible only on the website. Then it turned out that you can buy in Istanbul, at completely different prices in different places. The tours themselves are different, depending on the guide. We didn't really like the information as in the guidebook. They invite you to a meeting for an excursion early, then you stand for an hour or even more waiting for the start. We bought an excursion to Yalova. The guide with the bus was more than an hour late. There is zero information on the way. He slept the whole way there and back. Due to the delay, the time spent in Yalova was reduced, it was not possible to walk in the park. Istanbul on two continents does not match the description. It consists of two parts. The first one is really informative, the guide told everything in an interesting way, and the second one is just a boat trip along the Bosphorus, without leaving the ship. You can only see the Asian side from the ship. We advise you to go to the Princes' Islands without an excursion, money thrown away. They don't give any information. And the islands are limited in time. The Ancient Istanbul housing tour is also organized in a strange way. Headphones are constantly out of the network area, as you are constantly lagging behind the guide in the palace.
We purchased the Lights of Istanbul tour on 2.04.2024. We would like to thank our guide Ilmar for the excellent organization. They were picked up from the hotel at the appointed time. The tour was held at the highest level. We learned a lot of interesting and informative things about the history of the state, visited wonderful places that revealed all parts of Istanbul. It was a mesmerizing sight. Ilmar told both ancient historical facts and modern ones. He was attentive. The bus driver is just an acc. He showed the highest professionalism. Sincerely, Sidorova N. and Suleymanova R.
The bus was 1.5 hours late! We were standing outside waiting! We returned two hours later than promised, which is why we lost the money spent on another tour! The guide pretended not to hear our questions. The service is terrible! The attitude is the same. When we informed the manager about the problem, he wrote, "we are right, we did the service, have a nice evening." Of course, no one even apologized