I would like to express my gratitude to the master of the service center Timur! I contacted you about a month and a half ago with a problem in the refrigerator, and I liked that the master instructed on the phone not to waste our time once again, and this is very important in the realities of the metropolis. Unfortunately, the problems have not been fixed, and today Timur has done the work and we are satisfied! Firstly, the application was accepted promptly and the departure was organized precisely at the time convenient for us. The diagnosis was carried out without "intimidation", but on the contrary, with the most comfortable approach. It is also not easy to find a conscientious service… The master is very punctual, polite, knowledgeable, works neatly and cleanly! I will recommend your service center! Thank you, Elmira.

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Рустам Б.

Level 3 Local Expert

I am extremely outraged and disappointed with the work of the service center. I do not recommend anyone to contact Byttehservice! I called the service center in early June, hoping for the promised promptness. I was warned that I would have to wait 2-3 weeks for the master. This is absurd in itself, but I agreed, since the heat was expected only in July, and they are, after all, an authorized Samsung brand center, so I did not expect a trick from them. But even after 3 weeks, no one came! Every time I called the center, they told me that the master was busy and would arrive as soon as he was free. We have never announced specific deadlines. Finally, after almost 4 weeks, the master deigned to come. He said that he needed to prepare the room, disassemble the closet, etc., after which he left without answering the question when he would return. The master said he would call himself. I took everything apart in 10 minutes, and as a result, it became impossible to stay in the room. What kind of mockery is this? Another week passed, and the master did not call. I called him myself, and he replied that he did not know when he would arrive, since there were a lot of applications and he could not be expected this week. Are you serious? What is this all about?! It's already the middle of July, the hottest, and we're still without air conditioning! Soon the heat will subside, and you won't need it anymore! Samsung damn, how can you authorize such incompetent and negligent service centers? Your promises of fast and high—quality service are just lies! Your service only causes irritation and anger!

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Greh

Level 11 Local Expert

A good service center is official for Samsung and not only, but very expensive diagnostics outside the city, as if on a meter

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12 reviews