It's always better to go after lunch! Until you go to find out where the documents are and at what stage no one will call and no one will answer the phone properly! There is a lot of work, but there are not enough girls there!
You can't get through to the phones, where they are - I didn't understand, but obviously not with them. You need to arrive 10 minutes before the opening, or after lunch. It takes an average of 20 minutes per person, to pick up documents - without waiting in line, you can pay for services immediately on the spot through an ERIP attachment on the phone, which is very convenient, or at the bank's cash desk on the ground floor, like.