The Igumen tract. This is the second time I have already come to this workshop. They give things away quickly (the next day, at least for me), they are done efficiently. The staff is friendly. The service is good.
Lyudmila Ivanovna is generally super 👍🏻
excellent dry cleaning service. I was afraid to give up my long light wool coat, thinking that maybe it could be accidentally ruined in the process. but I was assured that everything would be fine, politely answered all questions, examined all the places subject to special attention. the result exceeded my expectations - I took the coat fresh, as at the time of purchase. It seems to have become even more gentle to the touch. and brighter/lighter. even darkening/scuffing, cuffs on the sleeves, on the bend of the elbows and hem were washed off. they creatively approached the seam on the back of the lining that had parted in one place - they did not suture it (because it would have parted even more if worn), but cunningly ironed it so that this parted place was less noticeable. this is not necessary, because the place inside is not visible, but attention was paid. It's nice! in general, great emotions for the whole day. Thank you for your work!
What kind of down jacket I gave away was returned. She was rude, the administrator raised her voice - she made me sign that I had no complaints. Do not trust them with your things - they detain you; they give you back the way they handed over.
Super! I took my favorite yellow raincoat to the dry cleaners, painted with a ballpoint pen from the bottom of my heart, without any hope of a result. Everything has been cleaned, and my thing is with me again. The girls (receptionist and seamstress) in Punta are very nice, I also made loops on my trousers - everything is sewn very neatly. I work nearby, and now I will also clean my jackets regularly. Thanks!
There is no better dry cleaning in Loshitsa and in the whole city. the excellent staff, who will tell you the nuances of the products, is always positive and friendly. things after dry cleaning are like new.
I constantly take expensive things to the dry cleaners of this chain. Everything is done professionally and accurately on time. The staff is polite and executive. It's a pleasure doing business with you. I recommend it!!
Many thanks to the tailor Lyudmila and the administrator Lyudmila (point 17 on the Igumen tract) for the high-quality service and pleasant communication. Everything is very decent!!!
See original · Русский
Show business's response
Анастасия Левкович
Level 3 Local Expert
November 14, 2023
I gave an autumn jacket for cleaning. I ordered the cleaning service itself + I was offered a special treatment of the product from congestion. Since there was already a sad experience with a down jacket, I asked the consultant if the stuffing inside would be damaged. I was assured that everything would be fine, the jacket would not lose its shape. As a result, all the dirt has been cleaned, but the stuffing lives its own life and travels all over the jacket. A notice was attached to the hanger stating that the stuffing was damaged, and everything possible was done. Question: why was it initially misleading? To sell an additional.a service?
Well, one more thing: employees do not have electronic records on site, everything is kept in the format of a million pieces of paper, magazines and receipts, without which it is impossible to pick up your thing. There are no complaints about employees in this regard. Please ask the management to think about the moment with electronic document management. It's time to move with the times.
We were very satisfied with the quality of service. The yellow streaks on the pillow were completely removed. Open staff, excellent administrator Lyudmila, who helps in resolving controversial issues. Special thanks for the conscientious work to Olga from the laundry.
High-quality clothing repair, I really liked the service!
See original · Русский
Show business's response
A
Anastasia Saiko
Level 3 Local Expert
November 20, 2023
After dry cleaning of a winter down jacket, fluff climbs. At the same time, dry cleaning does not give any guarantees… Dry cleaning of the down jacket is the first, before that everything was fine, nothing climbed. Also, the administrator assigned me some kind of VIP dry cleaning without explaining how it differs from the standard one. Apparently only at a price…
Administrators communicate rudely.
I will not contact you again and I do not advise you.
I gave a mattress pad and a children's jacket to this dry cleaner, the jacket was cleaned well, and the mattress pad was cleaned poorly, they also gave it to me with a black stain, my husband said why it was dirty, they just washed it, the child described it, for such money I would have washed it myself in the same way.
I gave the new turtleneck to be ironed, and they gave it to me wrapped around a hanger and much more wrinkled. My request to either stroke it for me on the same day, or return the item without payment, was refused. I called their management, it turned out that this approach is normal for them