In the former Caprice salon on Mira Street, in Zhezkazgan, near the Koleso cafe, I took the children 2 times to the hairdresser Larisa. The price was always high, but generally satisfied. They paid 3,000 for a baby haircut. But last time, the hairdresser, without any explanations or warnings, charged us 1,500 more than usual, that is, for a child of 10 years and for a child of 3 years, which of course raised questions for me. Larisa explained that the prices had risen, I agreed and the issue was closed. They did not swear, the dialogue was in the usual tone, there were no insults or offensive words.
A month later, when we decided to contact this hairdresser again, she did not answer us for a couple of days and did not answer the phone when calling, which I explained to myself by saying that it was the weekend. In the end, after long calls, she wrote to us in WhatsApp, I quote word for word: "Good afternoon, you did not respect my work, you spoke out. I wish to find a master. Happy New Year." To say that I was surprised is to say nothing. I never thought that asking prices for services is synonymous with the word "offend". Of course, I had no intention of hurting the pride of such a proud hairdresser. I work with clients myself, I understand their questions about the price, trying to meet the needs of customers to the maximum, sometimes I make discounts so that the sale takes place. I respect my work, but I have never allowed myself to be so childishly infantile as to be offended by the customer for asking me for the price, asking me to drop the cost or make a discount. Therefore, I was unpleasantly surprised by the childish behavior of master Larisa, who was offended at me for asking questions about the price for the services provided. It turns out that if I ask the hairdresser for prices, I insult her by doing so. It's just not clear why, if it's MY money, I can't specify how much and for what I pay MY money? I was very disappointed in this hairdresser. I think she is not customer-oriented, completely unable to find a common language with clients. As you know, there are no irreplaceable people, and the light certainly did not converge on her. We are all people, I asked for prices and got into the situation: I understand that everything is getting more expensive now, but since I am raising 2 children alone, the extra couple of thousand are important to me. Why can't I ask: have your services become more expensive?? I was very surprised that the hairdresser had such a vulnerable ego and she was offended at the client for asking about the price. Of course, it's great that she loves herself so much, but why does she think that the client can't also love himself and appreciate his money? I advise the head of the barbershop to conduct trainings for his employees on how to work with clients so that such unpleasant incidents do not occur in the future. There was an unpleasant aftertaste. With her attitude towards people like that, we ourselves will not go to her now and do not advise anyone. I ask her to delete photos of my children from her Instagram.
The salon has changed its name. Very expensive prices, the quality of services is average. They serve quickly enough, there is not much queue, because there are always few customers. The attitude towards customers is obscene.