Everything is normal inside, as in any other transaction. But people need to be trained, they do not have enough competencies. They do not have time to answer questions, in my case they did not know how and what to answer, they were sent to another branch. As a result, I did not use any of the services
I was at the moment when there was a flood in the department. The staff coped with everything themselves and despite this they quickly helped to send everything, everything came through