They do not deliver the order on time and do not warn about delays!
On December 20, 2024, the authorities sent the documents. - Almaty - Tashkent, upon receipt and payment, the deadline was 1 week. On December 25, when the parcel was called, it was still in Almaty, but the operator informed that it would be delivered by January 3, 2025.
Today, Tuesday, January 7, there is no parcel and I received a reply through the message that it will be sent after the weekend, or rather after January 12, 2025, taking into account transportation after January 20, 1 week turned into a month or more
The phone number indicated at the reception point on Taras Shevchenko St. is out of the access zone
No messages
No notifications
Just empty words through the call and upon submission that everything will be delivered within the deadline
Due to such delays, a business trip was disrupted at the beginning of the year. Yes, we understand CDEK is not the best company for this, but the deadlines and limits have been reported.
It's also somehow problematic to return the money - they don't give specific answers: at first they said that through an application and submission (I think it's not entirely profitable to fly from Tashkent to Almaty), now it turns out that it's somehow fast - but in fact there's nothing.
The most customer-oriented staff! We were very helpful in making an international order. There was a very important cargo, everything was delivered on time and without any problems. I want to express my great gratitude to you!
I sent and received parcels there, everything is fine, the guys are polite, everything is prompt, they help with packing, they answer all questions in detail and clearly. Thanks!