Hello. Order Number #1376730397 Almaty-Bishkek At my request, the order was canceled, the parcel did not leave the sending city within 6 days, the recipient refused the order. Now I can't take the parcel back, the SDEK staff can't find it. I was at 3 warehouses, on the recommendation of managers, but there was no parcel there. These are Zhualy 39, Rustaveli 3 and Azovskaya 19. More detailed: The shipment was formed on 11/10/2022 from the SDEK office, at 82 Auezova str., Almaty. Scheduled delivery was on 11/16/2022. Today I am checking the status of the application in my personal account, delivery is indicated on 11/16/2022. I immediately check on the website, there is other information - 11/25/2022. I ask a question to the chatbot about the status, it turns out that the parcel has not been sent and is still in Almaty. The customer refused the parcel, 6 days have passed since it was sent, and plus more time is needed. I ask you to cancel the order, they said to wait for the manager. The manager is calling, he is not aware that the parcels will not be sent within 6 days. He doesn't know exactly what's wrong with this package. Then I found out that I was really still in Almaty. In this regard, I ask you to cancel the order, the customer refused to wait in Bishkek. The manager says you will pay in any case, the question is for what? I ask about compensation, he gives me a promo code. Which again does not operate on the territory of Kazakhstan, and they do not warn about it. Next, please specify how I can take back the order. He 's talking in the warehouse . I've been to the warehouse three times today, but I haven't found any. I ask you to help me understand the location of the parcel.

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