In no case do you get in touch. I doubt very much about the reliability of the laudatory reviews.
1. Couriers cheat and steal money. They can easily do this, because this desk does not know how to issue invoices in Caspi, and does not give terminals to couriers. Couriers name one amount, in fact it turns out to be another. In 2 out of 2 cases, that's exactly what happened. Each time the courier cheated on 50 thousand tenge
2. The staff does not care about you and your order. No one will help you, no one will be able to tell you where your cargo is, how much the delivery should actually cost, they will not provide a normal invoice. Everyone nods at each other, promises to sort it out and call back, in fact this does not happen. Alla "fed" me breakfast for 3 days and eventually stopped picking up the phone
A great point. The girls are professionals. They will prompt and help. It's just a miracle. The point has an air conditioner, which is very important when it's really hot outside. I recommend.
Yes, the building of the 90s and the sign is not very bright, but you can always get the goods without delay and the staff is pleasant and without delay!
The parcel was processed and accepted very quickly.
The staff were very friendly and attentive to our task. We consulted on tariffs and volumes, advised on optimal delivery parameters.
Our parcel was packed very efficiently, after sending there is absolutely no fear that something will not reach or break down on the way
The guys need to tighten up the service a lot . I was unloading at the warehouse myself , you can 't wait for an employee . The branch management needs to organize the workflow. The staff at the check-out is friendly.
One of the receptionists, the girl decided the working moments, although I was standing in line and it would be possible to accept me first, and then decide the rest! The customer is a priority! Otherwise, there are no complaints!
It is convenient that you first enter one building and do all the paperwork, and in another building you receive a parcel. This way, people don't crowd around with huge boxes, since there's already so little space. The only thing that is repulsive is when you go to the warehouse itself to receive a parcel, all the boxes are piled on top of each other and you begin to doubt the integrity of the parcel 😅 (mine arrived intact😆)
Friendly staff, fast service as the employee explained, you can take parcels here since it is a collection center for all partners in the city, it will be prompt if sent by land.
If you count on them, it is better not to do this, the service of taxi drivers at the station, although as it turned out, taxi drivers at the station work unlike you. I made an order for the specified date and time, paid for the goods to the sender, agreed with the sender to wait at the specified time. As a result, the date changes the next day, I find out by accidentally logging into the SDEK application, I have no idea if a person will be able to send the next day, it turns out he paid nowhere, the operator's response in the SDEK chat, well, what did you want the couriers have a short day, that is, at the specified time from 9:00 to 12. 00 they did not have time, they probably came to work at 9:00, drank tea until 9: 30 and the whole working day was over. There was an opportunity to send in another way, I hoped for them, I wasted two days. If you provide services, do so. If not, then write the time we do not know when we will be able to pick it up, and perhaps we will not be able to. I would have known that it would be like this, I would not have spent time on your sharashkin's office. As a result, the sender sent it himself via train, and it turned out cheaper and faster. And what else did I want? I wanted to place an order, I made it on the specified date and time! And moreover, it could be done through your own application! It did not indicate that you have a day off, a short day, diarrhea from the courier or what, and you did not even deign to inform that you suddenly decided to change the date. There are no words, only emotions.
I recently sent a parcel, asked for cardboard film, they gave it all to me, helped me pack it, counted it, offered insurance since I had a fragile cargo, I liked it all, so I advise
A very good point. The people are friendly, they help with the registration of the parcel. Quickly, efficiently. Well done. I'll come again. I advise everyone. The air conditioner is working.
If you want to find yourself in the sewer itself, contact SDEK.1)economy parcel warehouse warehouse and express light (more precisely, highway, the same thing).Only they charge you three times more money, the same truck is driving, and on the same highway, not one iota faster.This is pure fraud.2) the terms of the contracts are never respected, which is what I want.That's what I'm doing.3) managers lie and pervert all the time, and so on, and than everyone has a different version, and it's harder to get through to them than to the Kremlin. I plan to file a lawsuit under the article fraud, as well as rospotrebnadozor for gross violation of civil rights.P.S.the employees are all frostbitten, it's useless to talk in a good way. Big greetings from Anna , I hope you will not see the award as your ears🤦♀️
The most flawed service. She is sitting talking on the phone when she accepted a customer for service.
I was sending a package. A new bag, sealed with labels and a receipt. They opened the packed package and took out the bag. In the end, I still didn't send it because they don't know how long the package will go!! I do not recommend using this company to anyone!!🤮🤮🤮
Polite cashiers, they work fast. All payment methods are accepted.
It is depressing that there is no parking, after all, people mostly come to the transport company by car.
A good warehouse, everything is clear, parcels are not lost
I sent the parcel , they said it was necessary to buy a crate , I paid ... since there was a computer in the parcel , in the end they did not make it and they carried my box without it… It's a complicated refund process
We were frozen for 3 days with the courier, although it was paid for! I had to go pick up the parcel myself, it was half the trouble they couldn't find for 20 minutes because of the courier, who never arrived
I sent the cargo and then received it at this pick-up point. The girls are literate, but indifferent. There are great guys in the warehouse for acceptance and packaging. We did everything great and even helped a little, which we didn't have to do. The cargo arrived from Almaty to Moscow in 10 days, and back in 11. In complete safety. Compared to Kazpost and Russian Post on this route, the delivery speed is simply space.
Please bring my parcel 1261843649 already, it has been in stock for almost a week. The courier arrives by SMS before 18:00, the courier calls at 18:30 and says he will arrive in 15 minutes and disappears. I call myself - it turns out he was given an invoice, but they FORGOT to PUT the parcel. The working day is over, wait for Monday. But on Monday, no one remembered about it. No phone is answered, the website does not show which branch the parcel is in. There are recordings of conversations with couriers.
Terrible service, ill-conceived logistics, the site needs to be improved, the question to the management IS DO YOU GENERALLY DEVELOP THE COMPANY?
We lost the parcel, the courier picked it up a week ago and disappeared. No reaction to the daily questions and my complaints. It is strongly not recommended to contact
The parcel is hanging out in Almaty for 4 days, why do you work at all? What do you charge money for? You promise to deliver it in 4-5 days, but in the end it's already been 12 days - but nothing has come yet
Friendly staff, fast and high-quality service! Special thanks to Nastya, who helped in solving a difficult issue that arose due to the fault of the online store. I am satisfied with the SDEC service!
When the courier does not want to go to you for delivery, you have to go to their office yourself for a long-received parcel. They could have called themselves, but why would they. They get paid well enough as it is)
It's a great place, very picturesque. A lot of interesting things are happening. I always walk here. If you are in this city, be sure to visit this place. I recommend.
I did not wait for the courier, I had to go to the warehouse for the parcel myself! We have been looking for a parcel in the warehouse for a long time! As a result, I am not happy with the work of either the couriers themselves or the mail itself
The staff is very polite and customer-oriented. I have already used the services of this office twice - both times the impression is extremely positive.