I sent a parcel from Moscow to Yerevan. Although it is stated that the delivery is carried out in 7-8 business days, everything arrived much faster (about 5 days, including weekends).
I am very pleased with the work of the operators, the staff of the pick-up and pick-up points, the pick-up points themselves (everything necessary for packaging is at hand; everything is neat and clean), couriers and logistics.
A pleasant, friendly girl issued the order at Komitas 17. Thanks!
Situation: the recipient's phone number was incorrectly specified, I'm sure it wasn't my fault, but I didn't check it on the receipt. The shipment was going to the Russian Federation, I was not told what to pick up at the post office. As a result, the parcel arrived and the SMS went to the wrong number with the code and the cell number, I, as the sender, also did not receive an SMS. I went to the department and they can't help me, although I'm standing with my passport and receipt. Why can't such a situation be solved not by sending the parcel back, but by being able to contact technical specialists and take this code and cell number? The package was sent back... The staff is friendly but they are not able to help.
A clean classroom with polite staff. For the first time, I leave SDEK with a pleasant feeling. I sent a letter to Moscow, it was issued in 3 minutes, I paid with a card.
Irresponsible branch of SDEKA, irresponsible employees. To the questions of whom to report a complaint about a crumpled parcel, to whom to write, the answer is one - "it's not us, we're just a franchise!" I receive the parcel from you, maybe you stomped on it with your feet in your warehouse. Shifting responsibility from your company to the users of your service is human baseness.
Today I was in the office at Komitas 17. The employees work incredibly fast and at the same time efficiently. Margarita and Vartui solved my problem, I am immensely grateful to them.
A separate kind of art. We sent two parcels. One was processed quickly and sent the next day. But the second one... the shipment was delayed for a couple of days, simply because.