I sent the parcel to Baranovichi-Borisov on 9.01.24. The delivery date was set in the contract on January 15, although in an oral conversation and according to the SDEK website, the cost and timing calculations should have reached January 12. It was on this day that I learned that the parcel was in the "transit city of MOSCOW". The hotline was assured on this day: "We will not break the deadline, we will deliver it on 15.01. Sorry, the picker mistakenly sent it to Russia." On January 15, I called to clarify. Answer: " The package is at customs. It will lie for up to three days." We are waiting…
They are located in a separate room - for guidance - the entrance to the gates of the Keramin warehouse, and then to the right (there are signs). Everything is fine, of course - they served well and politely, and there was no queue (Friday evening), but the area itself and the room leave much to be desired. It's untidy, I hope the guys earn a little and will be able to afford a more decent room.
The Sdec is located on an unknown territory owned by someone . A rabid guard runs around and says that the territory is private., motivates the hand-painted sign on the gate. ,
Where is the world going that a decent citizen cannot enter the territory and deliver a heavy parcel.
There are no claims to the SDEC, only a request to choose adequate places to work.
I really like this department, especially when the parcels are given by a girl. The guy who replaces her on weekends is not very accommodating. And so everything is OK)
I drove 60km to find out that 07.11 is a DAY OFF. And I drove back my 60km, because for me it was the nearest PVZ. Thanks, "great" job. No one bothered to write about this weekend either on Yandex maps or on their own website, but no, wait, they wrote! just not where people usually look at the work schedule, but in the "News" section. I wouldn't be surprised if only the employees of the hotline know about this "section".
I work well. I've used it several times. They have never failed. They even sent bank documents. Everything came on time.
It's not entirely clear where so many negative reviews come from