Best regards and thanks for the sofa repair.
After 10 years of using RIO's sofa, there was a slight breakdown.
I contacted the manufacturer and was asked to send a video of the breakdown. We have agreed on the deadline for acceptance for repairs. The manager called back himself. On the same day, a car from the manufacturer arrived and took the sofa for repair. And after 5 days, my laptop is back, as good as new.
Thank you for your work.
Such leaders are the future.
After 10 years of operation, the manufacturer takes responsibility for his work.
I know that I will only take the next sofa from Petramebel.
I bought a sofa from this company. I'm not very happy for that kind of money. . It is not very comfortable for sleeping. The sliding block turns out to be slightly higher than the entire sofa, a gap is formed where the body falls. Everything hurts after sleeping on this couch. I do not recommend sofas from this company..
But as a guest sofa for sitting, it is very thoughtful and comfortable, but for such money you can not only sit on it, but also lie down, and you want to sleep with pleasure. I'm sorry about this purchase.