As it was, it will remain a mess. Until there is a normal leader, lawlessness will be created. The surgeon refused to provide assistance at all, as he has diabetes mellitus. You see, he doesn't want to take responsibility.
Management does not monitor customer service. The elevator is constantly breaking down. And, disabled people have to be dragged to the 4th floor for an appointment, using physical force by people, can you imagine?!
A good doctor appears and immediately disappears. Good doctors don't stay here long. It's time for a surgeon to retire altogether. You go to him and he just tries to turn you down as soon as possible