Really great and cozy place! All stewards very pleasant and gentle. You can ask any man for anythink you need and got help. All furniture is very solid. Rooms clear and it keeps clear by stewards. Located near the metro station and have very usefull supermarkets closely.
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Anna Grebenshchikova
Level 5 Local Expert
March 8
1. This is an old hotel. A simple maintenance doesn't happen. As an example, some scratches on the room's frame door could be easily handled, but no personal care for it.
2. The service standards are at a low level:
2.1. In the room there was only one towel for 2 people (twin beds). Our friends also received only one towel in the room.
2.2. The same situation was with slippers - one pair for each room. I guess, the hotel staff had an idea that we can share.
2.3. At the reception the young Front Desk Manager was rude in his communication when I asked to make the music in the lobby less loud while we were there waiting for our check-in time.
2.4. In the "restaurant" the rude waiter kept asking me in a rude manner for the breakfast payment: we were paying every morning, this time the one who was paying in our group went to his room for a short moment. I explained that he will be back in about 5 minutes and will pay, but the waiter continues to pursue that I need to pay now. The restaurant guests could hear him well and this situation was completely outrageous. We didn't check-out from the hotel and for sure planned to pay.
The second waiter is very slow: when I asked to bring tea during the breakfast, he just kept cleaning tables, until I asked him again. On other days he was also slow with the service.
2.5. You can't buy something to eat and sit in the lobby with it: you will be in a rude manner asked to leave the lobby. This was happening at dinner time and despite the fact, that the hotel didn't even have a dinner proposal for the hotel guests.
2.6. Our friends had bad smell on the room for a few days and couldn't move to another room because the hotel was full.
3. The breakfast is the worst I had in a hotel: every day instead of some meat choice was hard liver - the cooking quality was low. There is a strange breakfast time, only from 8:00 am to 9:30 am - no longer.
One time we took lunch. It seems that the kitchen had a leftover food. We got rice and potatoes on the same plate, overcooked meat (with burned spots on it). The vegetable salad was without any dressing. It took some time for me to wait for oil after I had asked the waiter for it.
Another waiter brought ice cream, but didn't know that it was the ice cream, when we asked which dessert they had for lunch.
4. The mattress on the bed is bad quality - old and hard. If you are sensitive to it, consider paying to another hotel.
5. The pool working hours are also strange, not for a guest service: from 8:00 am to 1:00 pm - a break time and then it is working only until 5:00 pm. If someone arrives for business reasons and works until 6:00 pm, you won't be able to use the pool.
Strongly do not recommend to be in this hotel, even if you are just coming "for sleep".
Few nice staff members didn't make a big difference in front of all those points.