We give 1 star for almost all types of service, especially disappointed and enraged by the restaurant "alyakart", if it can be called a restaurant. We reserved a place for two people a week in order to have a quiet dinner, but an unpleasant surprise awaited us upon arrival, we had to share a place with another couple. After that, there was a terrible serving and serving of dishes. We did not tolerate such a bad attitude towards us, we just left, later we found out that the couple who sat with us did the same.
This hotel is an honest 2+ stars, not even 3 and certainly not 5. We were traveling with a group of friends, and for everyone it turned out to be the worst hotel we have ever been in.
We had a spontaneous trip, trusted the tour operator in choosing a hotel, and certainly could not expect that 5 stars are now so easily assigned, despite the hotel standards.
The building is very old, the room stock is worn out, everything in the rooms is worn, scratched, stained and unpleasant to be in. There is not a single hanger/hook in the bathroom.
Dirty plates in the restaurant. Plastic cups.
In general, the atmosphere is decadent and tasteless. Barely live Wi-Fi for a dollar a day in 2020, seriously? And beach towels for an extra charge! :)
On the plus side, the staff is trying, the reception is more or less, the waiters. The food is a little greasy, but delicious against the background of everything else. As a result, we moved as quickly as possible and saved our vacation, but the impressions will last a long time. Stay away if you want something more than Tagil.
It's not 5 stars!!!!3 stars and no more!
There are not enough sun beds by the pool and by the sea.
The restaurant is full!!!!
There are so many people in the hotel that it resembles a "bazaar" in the early 2000s in Russia!!!
Hammam -to get beach towels, you need to go through SPA treatments.The refusal of this procedure is assessed by the "dealers" as a personal insult!!!
The hotel is well cleaned!on the last day, even the safe was cleaned!Documents were stolen.
We rested at this hotel from 06/26/2021 to 07/5/2021. I did not like the rude people at the reception, the food is the same every day, the animation of three people was boring, the territory was very small, there were constantly not enough sun beds, the rooms were tiny and old, the towels in the room were not changed even when they were thrown on the floor, complete disappointment 😔
Great hotel, clean, friendly staff! The food is excellent, a large selection of various dishes, for every taste! Amazing animation, battery people! There is a point and a water park nearby! It's a small area, but it's enough to relax! The beach is pebbly, but there is a pier where you can sunbathe and jump into the sea! The sea is the purest! I recommend it!
We had a rest in September 2020. The hotel is old, stable 3 does not pull for 5. The food is different, but unfortunately it does not reach the level of 5 stars. The rooms are small, cleaning every day, in 9 days the towel was changed 1 time (selectively). The sea is clear, large pebbles. Drinks are a separate topic, from 10 o'clock you can drink whiskey from the bottle after opening it, at 10.30 already diluted. Beer, local wine, as well as whiskey. Of all the bartenders, only one knows how to make a cocktail (do not go to the girls in the bar for a cocktail any more), just take lemonade it will taste better. The territory is small, everyone is rubbing against each other. Nearby within a radius of 1 km. there are shopping malls (consumer goods). On Fridays, there is a moving market, it's profitable there, bargain (a baby robe made of bamboo, the first price is $ 40, bought for 10), etc. There is no boring entertainment. We won't go there anymore.
Super hotel, helpful good-natured staff, will solve any problems and questions!!! Well done!!! The food is delicious and varied!!! I recommend it, I stayed at this hotel very often, and I will return there again!!!p.s. I come to this hotel for 1.5 months, annually
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Boxer123 Boxer
Level 8 Local Expert
December 4, 2019
A cool hotel, we went in early November, it was still very hot, left a lot of impressions, a beautiful and large territory, a great beach, everything was cleaned and changed in the rooms every day, super food, very polite and prompt staff, they love children. In general, there was already a little longing for the county that it was already necessary to leave. Departure was at 4 o'clock in the morning, breakfast was prepared with us, the transfer took everyone in time. I don't understand at all where the negative reviews come from, probably, as always, people who are better off staying at home. In general, super, I recommend it!!!
A good hotel, daily cleaning, excellent food and for every taste (boiled, steamed, fried). The sea is close, there are small pebbles on the territory of the hotel. Sun beds under a canopy. We had a very nice Turkish night, fireworks, fireworks, baked a huge delicious cake. The animation is excellent both during the day and in the evening.
A three-star hotel. I didn't like annoying animators, especially Georgian Kolya (Niko). I also want to mention kolyanshik Romka, who constantly offered drugs.I advise you to count the change when you buy a hookah... And do not try to go anywhere with him and not only with him in the evenings shopping. Something like this. Remember the Russo-Turkish war. They sing well, but there is no sense....
The hotel is about an hour's drive from Alanya. Despite the pompous entrance and the Ottoman-style lobby, the hotel is essentially very budget-friendly and modest. The territory is small, but there are a lot of flowers and greenery.
The positive sides:
- a varied buffet in the main restaurant (the volumes are two times less than in other fives, but there is absolutely everything: for breakfast - scrambled eggs, omelette, cheeses, sausage, sausages, buns, donuts, pancakes with lots of toppings, Greek yogurt - natural and with filling; for lunch and dinner 2 types soups, grilled trout, mackerel, salmon, liver, meat, chicken legs and wings, lots of greens, salads, pastries, side dishes, desserts of 15 types;
- excellent hammam (friendly staff, professional massage therapists, a wide range of treatments, discounts on services and products);
- the pier on the beach is equipped with sun loungers and umbrellas;
- there are services of a photographer (but $ 5 for 1 photo);
- availability of a shop at the hotel (textiles, sweets, coffee /tea, jewelry, interior items, natural cosmetics, products for beach holidays).
Disadvantages of the hotel:
- pay safe and Wi-Fi;
- pebble beach;
- beach towels are provided once for the entire rest period (replacement for a fee);
- sometimes there is only cool water in the morning and evening.
The hotel is terrible! The rooms are not cleaned at all , towels cost $ 1 to change , you have to stand in a huge queue to eat . The food is raw , there is little choice , the dining room is very dirty and you don 't want to eat .The pool has not been cleaned at all in a week . The staff is rude. If you don't want to throw away your money, choose another hotel)
It doesn 't pull for 5 *
The only thing I can put 5 for is cleaning the room and 1 line. The food is for an amateur , monotonous . The animation is so-so , there is no music on site during the day. But there are fines for everything
We rested with my husband in early September , the hotel is old inside , the rooms are in poor condition and dirty , the food is disgusting , every day the same as the dogs were fed , the pool is not clean , there are never free sun beds and the pool is closed at 6 o'clock , there is nowhere to walk meter by meter , alcohol is all burnt , beer seems to be with vodka , the waiters are good only because of them one star , the reception is rude!! The phone was stolen at the hotel, but the reception did not call the police and said they would look at the cameras, and the cameras turned out not to work for them, write another complaint to Rospotrebnadzor about this hotel, I do not recommend this hotel!!! Animation is paid everywhere! Ultra everything is included for a minute , but the hotel is like 2 stars
The hotel is 5 stars, but for some reason it does not reach 5, there are still some nuances. The rooms are fine, clean, cleaned every day, everything is as it should be, but if you are settled near the elevator, and even on the 5th floor, then get used to sleeping in the noise (cable cracks, ventilation works)) Food- everything seems to be fine, but, constant queues (as everywhere), there are broken dishes, there is a variety, but not super big) Alcohol is available, but the variety is not great) The animators are the only ones I would give 5 stars for, everything is just fine, you won't get bored with them, the best I've met, only they pull up the hotel by 5*)) Internet - there is Wi-Fi in the lobby (free) but in the evening, when there are a lot of people, it does not ship. The territory is not bad, you can even say excellent, everything is clean and tidy everywhere)
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Николай Чигин
Level 6 Local Expert
September 9, 2023
The food is great. Alcohol is traditional. Rooms can be lived in
Wonderful hotel, excellent service. Everyone is smiling and friendly) the hotel is not a top five, but it will suit a tourist who is not hungry) It was great for us after the Thai triples, the court really let us down, the coating is concrete. Animation is on the level. And this is before the start of the season)
There is enough food, very tasty grilled dishes. It's good that there are bars by the beach and pool. But the rooms are not very carefully cleaned. Beach towels are changed only for a fee of $ 1. The animators are working well. Daily evening shows. In general
, the hotel is suitable for inexperienced tourists who are in Turkey for the first time, but for those who fly not for the first time-this place hardly pulls 5 stars
The hotel is super, for its 5 stars!!! check-in is fast, rooms are clean but not large, pepsi fanta sprite and 3 barrels of water are in the refrigerator daily! the hotel is green, canteen and snack bar near the beach! I liked everything
They cook delicious and a lot, the staff is almost all Russian-speaking, the mini bar is constantly updated (they updated it for free, although they said at check-in that they would update it only 1 time for free)
Not for young people, there are a lot of couples with children
There are pebbles on the beach, but if you jump from the pier, then you don't have to think about it
The hotel is nice, the territory is small but comfortable. The food is just super!!! Everything is delicious and varied. An emerald-colored sea with a white roll!!!
Menu for 3ku (super all inclusive?), alcohol was not drunk at all, I recommend bringing my own, salads with a whiff, the beach for 3ku is small, the coast is rocky, sun beds need to be occupied from 9:00 in the morning! The service is in your hands, it all depends on your tolerance, perseverance! To get a beach towel, you need to undergo treatment (services are imposed 2-3 times more expensive) by a spa employee, if you want to change the towel (it became dirty) pay $ 1!!! We went to the store at the entrance to the hotel, horse prices are 3-4 times higher than in Alanya (Turkish cigarettes are a prizident in mag.hotel $ 4-24l in the city $ 1.2-8L, Coca-Cola 1L. $ 3-18l in the city $ 0.8-4L!) All excursions from pegasus are divorced (even if you get discounts) for this money it is better to organize your own trip from the hotel there is a bus to the city costs 1$-6 liras per person!!! It looks like a sheep pen (for slaughter)!!! But there are two advantages 1) anemators are trying, they are 5+ in person 2) cleaning on the 4th floor of block B, she is also 5+
P.s. they took a small jar of good honey (changed to a normal room with a sea view)
5* if only in a dream. 3* even without +... Huge queues everywhere, the Ultra all inclusiv system is positioned. Alcohol is only local and of terrible
quality
The staff is friendly and helpful. They settled in quickly. (First of all, they are settled with children). The room is cleaned every day. The room is standard. The furniture is old. The food is edible. Everyone will find something to their taste. Delicious beer. The territory of the hotel is very small. The beach is creepy, scanty. The way out of the sea is difficult.(rocks+waves) Sun beds are placed up to the water. The coast is too steep for children. A very boring hotel. There is no animation. They didn't take care of the children at all.
Bottom line: it's worth the money. Rest for those who love peace and quiet)))
The hotel does not correspond to the status of the top five in any way!!!! Not by any parameters. Either remove a couple of stars or match the status. So: the staff is not friendly, if they smile but it is strained, they do not work with vacationers at all!!!! I can evaluate the food like this- they piled up food like in vain and you gentlemen vacationers are eating. It's terribly unpleasant. The menu is neither varied nor delicious. the territory is very small, there is nowhere to walk, and if you leave the hotel you will have to walk for a very long time to the nearest bazaar.
They save on everything here!!!! Replacement of beach towels is paid, Wi-Fi is paid.
The hammam is generally a separate story. I can't say that I didn't like it, everything is on the level and the massage is excellent, but then annoying workers impose massage courses for a sooooo low price.
There is one pool with two small slides.
In general, this hotel is able to leave the most unpleasant impressions about your vacation. So if Turkey is anything but concordia!!!
It's not worth five stars.The staff is friendly.The rooms are small.They were transferred to a suite, more or less there. The advantage is that walking distance to the beach.The occupancy of people exceeds the capacity of the hotel.
I express my gratitude to the hotel administration. In a problematic situation for me, they provided assistance at the highest level and offered any of the best rooms to choose from!
They turn on the music too loudly, it's impossible to sleep, it's disgusting that they don't think about other guests. The music is pounding at full volume, as if there is no one around. People in a drunken state are yelling and singing, why create such conditions for other vacationers.
The hotel clearly does not deserve a 5* with UAI service. The territory is small, the beach is tiny and not equipped. The pier was so lazily put into working order that for 10 days it was never possible to use it, we went to the nearby Galery hotel. Fabric canopies over sun loungers are missing or torn in half of the cases. The aunt who bakes tortillas works exclusively for tips, so she "picks her nose with her finger" most of the time) Drinks are only local, cocktails suck. You can only drink wine and beer, the rest is disgusting. Good coffee is paid, ice cream too. Even in the Lobby Bar, drinks are served in plastic dishes. The safe is paid. The mini-bar is replenished free of charge only upon check-in. Wi-Fi is acceptable only for a fee, free and not available only in the Lobby. Beach towels are provided free of charge only once, the exchange is paid. There are interruptions with hot water. The elderly maid is not attentive at all, even with tips) Thanks to the hotel Reception staff for providing a room with a wonderful view! We are not picky about food, so we were not hungry. They ate mostly fish or grilled meat with vegetables. The hotel has 2 Ala-kart restaurants (Turkish and Mediterranean), but you can only sign up for one. Which do not have menus, but are served at the Snack bar, it may not be in season at the beginning of May, of course) In general, I definitely do not recommend anyone to come to this hotel as a 5* on UAI!!!