Confectionery house Trukhanov
90 reviews
May 28
Super
January 4
Everything is great: the cakes themselves are great, especially the bird's milk and napoleon.
Mulled wine here is generally the best of what was drunk in Belarus, while it costs like a cake, 8.5 rubles.
A very stylish and courteous seller pleasantly surprised me, although, judging by other reviews, this is either not Trukhanov, or not that Trukhanov... in general, he's there like a piece of cake, and with him Trukhanov is an excellent place in terms of service!
Thank you so much for everything, we will be glad to come back for new cool cakes. By the way, the same cakes can be found 20-40% more expensive in many cafes in Gomel, especially in this regard, I was struck by the almost double mark-up for exactly the same bird's milk in the place next door.
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May 2
The desserts are delicious, not everything, but everyone has their own.
You'll get rude here, you'll get yelled at, and judging by the eyes of this psychopath, you might get hit.
And it's very funny to read "unsubscriptions" under
negative reviews. Nothing has changed for several years now!
What kind of customer orientation are we talking about? This Trukhanov literally revels in the power of humiliating or insulting someone, especially women! Rude and impudent.
Cheto argues that he considers people to be fools and fools.
Arrogance is pouring out of every crevice.
I can't even imagine how he treats his employees.
And you can say, "Oh, don't pay attention, you sick person." Or "Well, don't go there." However, this is still an abnormal attitude towards the customer.
To summarize.
Yes, the desserts are delicious, more or less fresh.
But this is not an excuse for such behavior, not an excuse at all!
I'm shocked that no one has put this in its place...
PS
Send this person to anger management courses and to a psychologist, and maybe to a psychiatrist. Burnout (and the crown is clearly pressing) is evident!
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December 27, 2024
Unfortunately, my experience of visiting the Trukhanov confectionery house (rather an average-grade canteen) left me very disappointed.
Product quality: The desserts ordered, including Carrot cake (or as the dessert owner put it), were not fresh enough, or there was initially such a taste, I did not figure out what was unacceptable for an institution with such a reputation.
Service: The staff was not friendly, but they were also rude.
Prices: For the quality I received, the prices were unreasonably high. If you promise high-quality desserts and service that justifies their cost, this expectation, alas, was not there.
As a result, I cannot recommend Trukhanov confectionery. I don't mind the time and money, but I expected better quality in both products and service. I hope they will improve their standards, otherwise they are unlikely to have many loyal customers.
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4
2
December 24, 2024
We bought a cake for Christmas today, thanks to that idiot Trukhanov.
They bought a cake on Barykino Street, gave money to the seller, he asked for a change, it was not there, to which the seller did not respond, but a voice came from nowhere, these are your problems, go and look (without a badge), I explain "dear", there is nothing to take rudeness, to which the answer is: "Don't call me that", the question is asked, how to address, what to respond to: "I'm Trukhanov and I'm off, so we won't serve you," I explain that we're in a place where people are served and there's no reason to refuse, to which he said that he was a sole proprietor and I was at his house and sent three letters, to which he caused a smile for such behavior, stands and says "what are you laughing at here. .." Well, there's a guy like that :" I'm the owner of the dump, and the dump is mine."
Question: how is such an individual entrepreneur allowed to open a store if he considers a store to be his home? When opening an individual entrepreneur, it is necessary to explain to such would-be IP officers that such establishments cannot be opened at home.
The so-called Trukhanov would like to heal his nerves and explain what customer orientation is and that you can smile especially in pastry shops.
Have a great mood, everyone. Buy cakes, pamper your loved ones, but not here. You are not welcome here and your mood will be ruined.
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6
March 10
My last visit to the pastry shop was similar to what Oksana R. described. There is no money without change, your problems, I asked for part in cash, part from a card, I will not. He was rude, his eyes were burning with hatred for customers. He insulted customers in front of me with two 5-7-year-old children and I got hurt. I was the same with a child of 6 years old. After I asked (I am not a conflicted person) to behave correctly, I was sent and received a promise that I would never be served by Trukhanov, this eccentric man gives his word. Let this pastry chef go through the woods...
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1
1
March 10
It's a great place! I was there for the first time - a colleague brought an Esterhazy cake to work, and I liked it so much that I decided to buy it by March 8th. Very tasty, I took it on Victory. There I also noticed a showcase with cake slices and realized that the prices for them are quite affordable, so I will definitely come back here.
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April 28
It's a nice , peaceful place , the prices and food are very tasty, the coffee is the most natural, I advise everyone to go there at least once
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April 15
Great cakes, especially day and night. The young man is a very friendly barista. Asya's products are fresh.
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October 4, 2024
I came from Instagram, accidentally came across an advertisement, I wanted to leave a review, but it was impossible to do it, most likely the guys don't want to hear any criticism.
I love it so much when people in the video are cute and cute, smiling in Hollywood. And in fact, you come and get passive aggression. I can't say anything bad about the goods, most likely they are good. But if a person changes so much, and can afford to agitate towards customers, and also removes inconvenient comments ...
It's worth thinking about where else he is lying
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9
August 31, 2024
Spoiled mood from Trukhanov's rude response when choosing dessert. I "sent" to get acquainted with desserts on the website!!!!!!!: "I'm not going to take the dessert exam!". Opanki.... unexpectedly....
After reading the reviews, I saw that this was not "such a day" and they say, "I was unlucky...", it turns out that if Trukhanov himself is "at the machine: then visitors hold on! It's just the daily rudeness of management as the norm. It doesn't matter who is standing in front of him: a woman twice his age or a young girl - bad manners and arrogance rule. Either he defiantly does not turn around and is silent, and if he answered so little, he does not refuse
No dessert is worth a spoiled mood and disrespect. This is my last room and I will not recommend it to anyone.
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10
February 11
Initially great cakes. But.. you need to open on time. And if you don't open, be kind enough to put up a piece of paper the day before. break" or other things.
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October 3, 2024
If you want a "bucket of slop" to be poured on you, then be sure to visit this pastry shop. Trukhanov himself sells his products in person, shames every customer and even got into a fight when he was criticized for his behavior. He did not provide a complaint book, he said that it was not there.An absolutely inadequate type, sent a direct text to the buyer and did not serve the next one for standing up for the one in front😡
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5
February 4
The products are good, the pastry chef Trukhanov himself is an offended man. You shouldn't work with people when you hate them. For this reason, of course, it won't be there anymore.
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3
May 28
Wonderful cakes and pies.As Trukhans appeared , they stopped taking cakes and pastries from other places
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May 12
Excellent desserts, delicious drinks, courteous staff.It's a great place
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August 26, 2024
Yesterday I visited this place for the first time on Victory Street and was shocked. The air conditioner was turned off, it was not possible to stay indoors. In this regard, she left without buying. A few minutes later, returning through the pastry shop, I saw the seller's girl being picked up by an ambulance. Apparently, the temperature in the room affected her well-being. Where the management is looking!!! I hope the girl is all right. The station's plumbing could use a check. The quality of the product in such conditions now leaves doubt.
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5
December 27, 2024
It could have been a very good store if it hadn't been for the owner Trukhanov. Such unfriendly and boorish people are rarely found anywhere.
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3
November 10, 2024
Advertising is the engine of progress! We thought about it and went to the pastry shop for cakes! But! Without even giving us a chance to clarify about the available cakes, they began to expel us, saying that we need to accept the goods! Although, the operating mode is specified without those interruptions! My inventory in the istagram has been deleted!
The cakes are delicious, the service is as good as it gets!
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4
September 29, 2024
The pies are delicious if you are not afraid to run into the rudeness of the pastry chef, but Trukhanov sells them twice as cheap elsewhere (if you still decide to pick them up yourself from Ilyich 85). And it's not the first time I've met with lazily irritated communication. I'm tired of it. It is better to go on a diet than to tolerate rudeness
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4
March 26
An elite cafe with an elegant interior and interesting chess)
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November 25, 2023
I came here somehow purely by chance and was not mistaken! I have never eaten such a Kiev cake in my life, how delicious, fresh and just awesome it tastes! The female employee was very friendly, liked the service! I recommend it to everyone!
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1
August 22, 2024
The fish rots from the head. Unfortunately, the owner does not position himself adequately. If you do not know what trade and service are, it is better to hire good and service people, and everyone will be happy. The complaint has been sent to all authorities. Expect
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9
March 24
Good assortment, delicious, the sellers are polite
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November 4, 2024
Terrible service. The seller was rude, did not provide a book of comments, refused service. I called the police, recorded the fact of the offense, and began the administrative process.
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6
October 12, 2023
A chic gift in any event. Any choice. Delicious, as they say: Belissimo!!!. When I go home, I try to buy my family their favorite: "Monomakh Hat". One for three is not enough :))
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August 7, 2023
It was my first time in this institution. And that was my last trip.
I am in a good mood and looking forward to a new dessert (mousse cakes), I came to the institution.
Narcissistically, aggressive, self-satisfied "turkey" (there is no other way to convey the impression), offered me desserts. To my questions, they talked to me arrogantly, devaluing and fighting with me as an equal (for a minute - a male Pastry Chef). Apparently, such an appeal to a woman and in general to a buyer is taught in France. To my words that for sellers, you are very rude. I was told that "I'm not a salesman, I'm a Pastry chef." And apparently this removes responsibility for His behavior from Him in every possible way. The management of the institution should take into account that these situations adversely affect your reputation, attendance and, accordingly, revenue.
I'm betting on desserts :
Napoleon (4 balls of them 10) that "milk liquid like cream" is absolutely not custard and does not prescribe cakes in any way. Dry cake.
Mousse (which I was threatened with in court, like patented). If you are so afraid of competitors, maybe you should leave the market?!
Worthy of 5 out of 10. The cookie backing is not in the subject. The fruit filling is too sour - which in my opinion - standing out - spoils the whole dessert. But the white cream itself is not bad. Density, sweetness- delicious.
In total, I give 1 star only because of the cream in the mousse. Everything else wants to be better: the desserts themselves and the service.
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12
June 2, 2024
My favorite place. Always the freshest cakes and delicious cakes. You won't find it tastier in Gomel.
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1
1
November 16, 2023
Today we visited this institution with a girl.
We took two desserts and two cappuccino.
Cappuccino is not bad.
The desserts were very tasty.
Service. The man did not communicate tactfully, rudely, showing in every way that you are not welcome here.
For coffee and desserts 7/10
For service and mood 2iz10
We will test other places. Not a foot in here. I do not recommend this place to visit.
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5
December 17, 2023
The prices are affordable, the assortment is good: one showcase is cakes, the second is cakes and piece desserts. Everything is beautifully decorated.
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April 29, 2023
Very tasty desserts! Good service. Friendly staff. Desserts at reasonable prices. A large assortment. Not everyone has had time to try it yet. Be sure to visit!
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1
February 3, 2023
My favorite pastry shop in Gomel. The custom-made cakes are gorgeous, especially the carrot ones. But there may be questions about the availability in the institution itself. Cakes and pastries are not always fresh. A couple of times we came across frankly tired. But in general, the institution is good
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1
August 26, 2024
I can't say anything bad about desserts, but the place is very stuffy, the air conditioners don't work, it's simply impossible to be there, the owner treats the staff rudely right in front of the customers, the girls are polite, but the management doesn't know what customer orientation is, reputation is not important for the owner,all my friends don't go there anymore,now I understand why))
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6
October 4, 2024
Rudeness and arrogance.the head was rude and kicked his potential clients out of the premises. I do not recommend it to anyone
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7
August 20, 2023
I liked everything very much, a pleasant, resourceful and friendly man at the checkout: he suggested everything, set up the perfect atmosphere and prepared very tasty cocktails, cakes are no less delicious, thank you very much ^^
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2
June 21, 2023
Very tasty Kiev cake, similar to the original Kiev cake, now my favorite, I will only buy it, I recommend it to everyone, but be sure to put it in the refrigerator so that it does not melt in the heat.
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2
1
January 5, 2024
We took a cherry cheesecake. If someone finds signs of it in the photo, hooray for that. This is not a cheesecake. And tasteless, too, because the cream is made incorrectly. For such money, there are simply no words.
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1
August 1, 2022
The cakes are delicious. I liked "Cranberry" and "tenderness" very much, just wow. But the pastry shop is a tiny 2x2 room. There are no tables there. You won't be able to sit with a cup of cocoa. The coffee machine, by the way, was broken)) The cakes were eaten on a bench in a nearby park. In summer it's good, like in winter -I don't know))
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1
February 20, 2024
At the time of my visit, the selection of cakes was very small. But I must give it its due - it's delicious. Not sugary-sweet, which is important to me
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2
1
January 29, 2023
Two of the three desserts were old. It doesn't even seem to be yesterday's, inside it still didn't go anywhere, but outside the cake didn't even cut with a spoon from dryness - such a disappointment! And this is despite the fact that cakes are not cheap and even plastic appliances are charged separately.
The atmosphere is pleasant, in winter there are only not enough hangers for outerwear. The staff is friendly. The tea/coffee selection is good.
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1
July 6, 2024
Delicious cakes, so far the best thing in the city
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April 20, 2024
Beautiful and delicious desserts, bought with my eyes, the recipient was satisfied
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March 14
Very tasty!!!!!
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August 21, 2022
Personally familiar with the production, high-quality products with the addition of proven and high-quality ingredients. The staff is nice and friendly. A good range of products.
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1
November 23, 2024
Disgusting attitude towards the client! Very expensive.
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4
November 27, 2022
I buy cakes there sometimes and it was always delicious and high-quality, but something went wrong or the recipe was changed, the most popular Napoleon became bland as grass, you need to fix it
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1
November 2, 2024
Very strange communication with visitors.
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5
November 15, 2023
Great place, nice staff) delicious desserts
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1
2
April 22, 2024
A very rude saleswoman. She kicked me out at 19:00 and said I'm closing up :(
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3
1
September 10, 2023
The cakes are good. The quality is a bomb. But it was the owner, when the brazen runner was working!
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2