Consulate General of the Russian Federation in Antalya
61 review
January 21
They record it through the website, but in fact no one accepts it. If there are problems with recording and an unexplained error occurs: most likely, the phone number or address has already been used (I tried my friend's number and address, everything worked out!) They accepted it without any problems, they made a certificate for marriage, and they did it on the same day.
Friends, we are not small children, before going to the consulate, I personally read a lot of information a million and one times so that there would be no problems.
I took the cash just in case, Googled the location, prepared all the specified documents.
Everything was clearly accepted by appointment, I had to wait a little while until others had some problems. My documents were accepted quickly, as there were no complaints. They wrote out a check and sent it to the bank (I asked where the nearest one was, they said, beyond Terra City. I walked for about 20 minutes. I arrived back on an electric scooter in 5 minutes)
The certificate was already ready when it arrived with the payment, and it was accepted without waiting in line.
No one was rude to me and everything was civilized. 👍
Thanks to the staff, seeing how many people make mistakes, they have a very difficult job. While waiting in line, I listened to a lot of conversations between the consul and clients (they all had the same mistakes, they bring documents, and the last name has not been changed since the wedding for 3-4 years)
I advise everyone that you do not have any problems, read and search for information yourself before visiting, you do not need to rely on someone and wait.
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September 29, 2024
The first time I had to contact the consulate, and it became the Russian Consulate in Antalya, In the evening before departure (departure the next morning at 11:30), they found that their passport had been lost. There was a "traveler's nightmare", a passport was lost in a foreign country. But thanks to the professional work and the great responsiveness of the consulate employee! we were able to process the documents and not miss the plane to Russia! We contacted the consulate by phone on Saturday after 20:00, and provided that it was no longer working hours, we were advised on actions in this situation, we were sent to a meeting after entering our situation and the next morning! At 8:00, on Sunday! On a non-working day, we were already waiting at the consulate with a package of documents for registration of a certificate for departure ! We were very pleasantly surprised by how many responsible, responsive, sensitive staff I work at our Russian Consulate in Antalya ! And especially the employee, A.A. Deev, It is very wonderful that the consulate cares so much about its citizens!
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5
October 4, 2024
I would like to express my gratitude to the staff of the Consulate. I was determined categorically, having heard enough negative reviews. Yes, in front of me, literally a couple of employees behaved arrogantly and frivolously with visitors. I consider this behavior inappropriate in relation to people who have asked for help. But as for me, all the documents were completed on time, the communication of the staff is delicate and intelligent. Special thanks to Biryukov V.I. It is doubly pleasant to receive the first Russian document for a newborn daughter from the hands of such a person. Such employees should be looked up to.
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1
February 2
We have done a lot through the consulate: citizenship for the child, passports, documents for marriage. The payment was made in dollars through Ziraat Bank, although sometimes Russian cards were accepted. You need to register via the website, you can call and check the documents, all questions will be answered. Inside the office, they solve issues quickly and help.
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May 14, 2024
I read the reviews and prepared for the worst. In fact, it turned out to be not so scary. Yes, you will not be offered coffee or tea, but I have not even seen anything that they write about rudeness here. Everything is polite, respectful and without water. No one asks unnecessary questions, everyone does their job in accordance with their regulations. Just keep in mind that the facility is secure, not a leisure and recreation center. The scariest thing about it is the fence, but otherwise everything is fine. So, for those who are worried, I recommend not to worry. The man about whom everyone writes that he is a guard is clearly not a guard. Both by the competent answers and by age, it is clear that this is the head. While I was waiting in line to enter, there were two people in front of me, to put it mildly, with completely non-standard questions. I can imagine how much he listened to, and I just stood there for 10 minutes. So think about how he should answer everyone according to the rules or conduct intimate conversations, and there are a lot of people. And mostly young people work. Well, if you have an urgent matter with documents and are afraid to mess up, then contact consul-prime. It looks like an advertisement, but rather a recommendation from personal experience. I tried to sign up on my own and through them, I realized that on my own it was immediately a waste of time. You can park your car in the underground parking lot at the beginning of the park near the consulate. At the time of writing the review, one hour is 25 liras
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4
1
May 22, 2024
Good afternoon, everyone!
I am writing about the disappointment of the consulate's work. And, of course, I will write on other Internet sites. I do not believe in changing the work of this institution ever. Reading previous reviews, I understand That such work is an incurable disease. Yes, I called, and they answered not rudely, but also not with great pleasure. I am outraged that they are sent to "helpers" for payment, which I am sure is 100% shared with the consulate. I made an invitation to my future spouse in Moscow, then I did everything as indicated on the consulate's website. I called the consulate from Moscow not once, consulted about the questionnaire and the electronic record. I've done everything, I've arranged everything, I've sent everything. A friend collected all the documents I had made and went to a rendezvous. And what do you think? He was immediately sent to the "helpers", who need to pay 2,000 lira. They started talking nonsense about the fact that I was in Moscow and sent the questionnaire from Moscow and therefore they could not receive it. Gentlemen, do you take us for suckers and fools? The questionnaire was issued on the consulate's website.
That's how these "specialists" work. Maybe they are paid very little and they earn extra money like that? Well, it's really a SHAME. You must be our support, our wing, our back, behind which we will feel calm and confident. But NO, NO, and NO. It's so insulting that their own Russians don't put the people of their country in anything. What can we say about the Motherland if it is represented by such people.
Disappointed to the core.
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7
2
August 2, 2024
I had to visit the consulate several times, the person at the entrance was quite good, asked questions only about the case. There have never been any problems with him. We were able to get the documents done as soon as possible, and helped resolve issues with the local clinic. I was only satisfied with this institution, people work for all 5 out of 5 and thank them very much for that
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4
October 5, 2023
I want to thank the Consulate staff. Excellent staff, very responsive and understanding. not a hint of any irritation and discontent. everything was explained as patiently and intelligibly as possible. I was pleasantly surprised. Thank them very much.
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7
1
December 22, 2023
After reading the reviews, we were ready for anything. We recorded ourselves on the Consulate's website, we waited 3 months for the rendezvous date. But they knew about it. Everything is spelled out on the site in detail, what and how to fill out, which documents to take with you. We arrived at 9, (a coupon for 9.30), there was a coupon for my husband (a power of attorney). I immediately went in, there was an announcement on the door that escorts were not allowed. I was waiting outside. He came out satisfied, went to the bank, paid the state duty (only $), returned, he went in. At 10.30 he came out with a certified power of attorney. We were pleasantly surprised by the efficiency and speed of the staff. Everything is clear and to the point.
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2
February 28, 2024
The person who answers when pressing the button at the entrance frankly enjoys scolding everyone who comes in - you're standing wrong, you're talking wrong, you called the service incorrectly) The guard of all Russia, no less) Wangyu, who previously opened the doors in prison! It is very unpleasant, I would like to help him improve his professional skills with the help of his superiors, including direct
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2
2
February 24, 2024
They always answer the phone, the main thing is to call during business hours. They are allowed to enter the Consulate exactly at the appointed time. There is one disadvantage that you have to go to Ziratbank to pay, where payment is accepted only in dollars. In general, the documents were done quickly and the staff were very responsive.
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3
1
November 23, 2023
I express my gratitude to the Consular department of the Russian Federation in Antalya and personally to Vladimir Iosifovich Biryukov. I lost my passport, I was scared, I was afraid that I would not have time to fly back on my charter (I had a vacation from Pegasus in Alanya on a ticket), but they helped me here in literally 2 hours, all with a soul, professionally and humanly! Low bow!
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4
3
November 28, 2022
I would like to express my deep gratitude to our entire Russian Embassy in Antalya. I had a large amount of money stolen upon departure from Antalya airport. I asked for assistance from our Embassy in Antalya (upon arrival in the Russian Federation). They answered my letters quickly, called for clarifying documents and questions. As a result, it was a good outcome, today the Antalya police, where I flew back on purpose, accompanied by an Embassy employee, returned everything stolen to me. Thank you for your work, for your cooperation, for your humanity and desire to help. Good luck in such a difficult job.
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4
March 14, 2024
I didn't expect an email to be answered so quickly. They called me back on my mobile and consulted me. Very unexpected and pleasant
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1
February 20, 2023
I would like to express my sincere gratitude to the staff of the Russian Consulate in Antalya !
To the third deputy of the consulate , Alexander Ryumkin , for professionalism and sincerity , Lyudmila Gennadievna Badretdinova , for understanding the situation and attitude , I received the passport of my disabled son , the issuance hours , I could not coordinate and arrive at the non -issuance hours of passports , the flight to Russia was earlier
People work here who respond and sympathize , respond to problems that can help and make an exception ( human factor )
This is so important in our time and far from home!
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9
5
August 21, 2023
Ideoticism! I'm standing talking through a microphone, they didn't even deign to let me in! A hospitable consulate to communicate with you through the bars. My questions have not been solved and they are not going to be solved.
Don't look for support here, they only make passports and don't want to help with anything else, they can't even talk normally.
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5
3
November 18, 2022
I would like to express my gratitude to the staff of the consulate! I was very worried when I went there from Bodrum. But, in vain) The young man who accepted the documents is very polite; he showed, prompted, explained. They work fast, it would be like that everywhere. I am satisfied with the visit for 200%
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5
5
March 1, 2023
For the second month, I can't take the turn of the passport replacement day. the site does not show the next month, and when you go on the 1st of the new month to take a queue, they write that everything is busy! how is it??? Their phones are not working, there is no way to get through. I take it that I won't be able to go home anymore?? How and where to complain about this consulate?
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2
November 19, 2022
I could not communicate with the staff, as I was stuck at the stage of booking an application. Review of the booking system
You go to the site, register, and suddenly find out that your phone number is already in use somewhere in the system, and therefore you cannot sign up. It is impossible to reset the "phone number-request" connection, it is impossible to reset the old request (owning the number and email). As a user, I am frustrated
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13
June 20, 2023
I wanted to leave a review, although I never usually write. I asked about the registration of marriage with a Turkish citizen. Roughly speaking, they sent me far away. I don't understand why people behave this way when working in good conditions. I didn't see any part of Russia there, selfish people who get high in Antalya
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2
3
June 13, 2023
The good old Russia. Rudeness is the norm, an antediluvian system, I don't want to come back here. One of the employees shouted inappropriately, for some reason, while scolding democracy and consumer society. What else can I say, Homeland
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6
6
January 14, 2023
I would like to express my deep gratitude to the staff of the consulate for their prompt work and for their help. A few hours before departure from the country, she discovered the loss of her passport. I turned to the consulate for help, where in 40 minutes they issued me a temporary certificate, according to which I was able to fly away. Sincerely grateful!
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January 9, 2023
It's just a terrible consulate. I can't sign up for a passport replacement for several months. I call, ask, they are rude, rude, this is the first time I have met such a thing. All our state institutions are not "hot" in relation to. But this is the first time I have met such rudeness. The issue has not been resolved. Dropping the phone at the end is the height of arrogance. I don't have the words. One star is a lot.
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17
2
January 12, 2023
A terrible site, it is not possible to register, on the night of the month shift at 00.01 everything is already clogged, but there are a lot of offers for paid recording in local chat rooms, and judging by the reviews it works, that's the question "Free recording" is it free for whom? For the offices that you give all the places to?
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9
1
September 7, 2023
Horror, of course, comrades, the man at the entrance is inadequate, he looks like Zolotov. If I had met him somewhere in Russia, I would have explained how people should respond.
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4
3
January 12, 2023
It is impossible to make an appointment by electronic queue! To certify the power of attorney. For 2 months, I try several times every day!
But (helpers) for $ 300 solve everything. Their phone number was even dictated to me at the embassy!
SHAME ON YOU! You live on our taxes!!!!!!
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11
December 4, 2022
It is impossible to make an appointment through the website to receive an exit certificate, since the son's passport has been lost and cannot leave. Where should I contact in this case? We write to the mail, no one answers. We call all the phones, there is a non-call everywhere
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11
January 10, 2023
I called the consulate of Russia in Antalya for a consultation, the employee does not speak English or Turkish, how is that??? Low-skilled conversational speech is like from a bazaar. It's very sad.
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6
3
January 9, 2023
there was zero help from the consulate, they needed a certificate to return to the Russian Federation, they send it to their electronic queue, where they record it for months ahead. while in Istanbul, they accept this service on a first-come, first-served basis.
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10
February 7, 2022
The disgusting work of the Consulate: The online recording system IS NOT WORKING (I have not been able to sign up for two months, checking the site several times every day, while the employee's system showed a window in which to sign up, but it did NOT SHOW me at the same minute), everything is always busy, there is no help from the consulate staff (they even refuse to give their name), the answer one: "There are too many Russians, we can't cope with the flow." Dear Consulate General! Take some measures to increase the staff already, if they can't cope with you! And do something about the recording system to make it work properly!
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55
1
January 14, 2023
Just wonderful people who helped us! Thank you sincerely. Fast and professional
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1
1
April 6, 2022
Thank you so much for your hard work! We were not mistaken: working in Antalya is courage, even a feat! We have repeatedly asked you for help and have always received it. I bow low to you for your hard work!
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3
30
December 7, 2022
I've been trying to sign up through an electronic queue for 2 months now, checking it every day. It is impossible to do this. There is no response to the support email. There is not much use from such a consulate
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10
December 14, 2023
I would like to express my gratitude to the staff of the Russian Consulate in Antalya.
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1
August 5, 2021
We made an appointment in advance, arrived on time. For a certificate of being alive. The husband does not hear and sees well, she asked to be allowed to enter with him. I was exposed to 42 degrees of heat. I am 72, My husband was not given a certificate, instead of a certificate they said "let your wife study our site." They refused to certify the signature on the power of attorney. The printed text and the text in electronic form were not accepted. We recorded in 2 months, drove 400 km. In the end, they left with nothing. The employee who was moralizing, demanded to expel me from the dressing room like a gazebo, did not introduce himself. He didn't have a badge. I can't even imagine who it was, the assistant to the junior janitor or the consul. But he is very similar to the hero of Dead Souls - Sobakevich. My Husband and I are in the photo. We are waiting for the opening of the consulate. August 3 at 8:50 a.m.
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2
December 25, 2021
Thank you very much for your work. I applied several times, they always helped and provided assistance, even in problems with paperwork that arose on the spot. Thank you.
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3
21
October 31, 2020
I would like to thank the staff of the Russian Consulate General in Antalya for their help in solving my problem. I signed up in advance, but it turned out that I needed to solve the issue faster. I was sent to a meeting, which closed the issue in one day. Some write that they have a bad attitude towards people, do not help, etc. I have not encountered this. A lot of people have passed with me and all the dissatisfied are those who forgot something and those who do not comply with the requirements of the administrator, when they are told, in a good way, where to expect, where to sit down - they do not hear or do not want to hear and they do not know where they are going, and even here they are gently corrected. But the people - 5.10, 20 times to prompt, correct, direct, accept new people (the flow of visitors does not decrease) this is also not a small job, so it is not known how you would behave in this situation if you were an employee of the consulate. The administrator, just, shows a lot of patience and tries to defuse the situation.
The specialist who worked with me did everything quickly, spoke politely and gave advice on further actions, for which I thank him very much!
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8
14
December 13, 2021
How nice it is to feel at home while being in Turkey. The same queues for the whole day, the same confusion. The staff is a caricature of a typical army official. They don't answer calls, and the same goes for emails. We should try pigeon mail - well, something should work.
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5
March 18, 2022
I thank the Consulate staff for their work. Everything is clear, concise, and to the point. Yes, they don't talk too much, but there was no rudeness or refusal of help in 3 years of regular communication.
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21
December 28, 2020
I received a certificate of unmarriage on December 25.
We made an appointment in advance (a month and a half in advance), arrived on time, and were let in on a call. At first (and I had an unsuccessful attempt to put an apostille on the certificate taken in the MO - the apostille is not put on the certificates issued by them, if anything) I was told that I would need to come with my future husband, but in the end he was asked to wait outside and just needed his documents (I do not exclude that this is because of the pandemic).
The staff is very polite, especially the administrator, who politely communicates with all visitors, cheers, jokes. They work quickly, although the flow of visitors is large. Documents can only be filled in with a blue pen. Only Russian cards are accepted for payment! (my certificate cost $45). If there is no Russian card, they give a receipt for the bank - the bank is nearby, so no problem. First, they handed over the documents, asked for 40 minutes to walk, returned - everything is ready.
I had people with me who came 2-3 times and brought something from the documents. We talked to them very politely ... but with missing documents, you definitely won't get anything the first time - it's better to collect everything at once. If something is missing, it is better to ask in a human way the date when you can arrive in the near future, so as not to sign up again and wait 2 months.
Many thanks to the staff! It is clear that the work is underway.
So far, they are only accepted by appointment.
You can't park near the consulate, so it's better to come with a reserve....
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10
2
February 6, 2023
Since October (!!!!) we are standing in an electronic queue to replace a foreign passport. There are no places. It's just a disgrace.
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5
June 17, 2021
I contacted by mail, described my problem, and they replied with a feeling that another person. Just copied and pasted. My situation was not read at all. They wrote "if you are stuck in Turkey and the tickets seem too expensive to you, ask your relatives for help!!!" and added "especially since you came at the invitation of your daughter," I don't have a daughter, by the way)
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20
2
July 12, 2021
IT'S JUST IMPOSSIBLE!!!
NO ONE is picking up the phone!!!
You call an emergency number, they send you, and then they just throw off the phone!!!
How can you NOT work??!
Do you even understand that people call the embassy on IMPORTANT issues and you get paid for it!!!
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21
2
January 22, 2021
I would like to thank the consulate staff.! She explained her situation in a letter, which was reviewed in just a couple of days (according to the law, a month), went to a meeting with me, took me without an appointment to affix an apostille, which solved all the problems of further stay in Turkey. Thank them very much!
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3
7
March 4, 2022
Disgusting attitude towards its citizens!!! No help at all. There is one answer to all questions: "read the information on the website!" Bureaucracy and arrogance towards people are even worse than in the country they represent. Boorish attitude, complete lack of competence ON ANY ISSUES!!!!!
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3
December 14, 2022
an entry to the embassy six months in advance is of course too much, and of course the fence is depressing, but the people there are polite and work
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2
1
February 4, 2020
They made citizenship and documents for the child. Everything went just fine. Many thanks to all the staff for getting into the situation, in our case. They helped and did everything.
I was very pleased.
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4
October 21, 2021
It is not clear why they are there at all and we pay them salaries!
I came twice, they didn't even open the door.They sent it in plain text!
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11
1
October 1, 2019
Hello everyone Today I was simply not allowed into this consulate, there is simply no entrance to this cell, there is a button through which you tell your first name, last name and patronymic and the purpose of the visit, having with you a printout of the screen that my application has been confirmed to me, they brazenly told me that they did not confirm anything to me when I say that I have confirmation, they didn't listen to me anyway and said you won't register anything here today. Bestial attitude towards people. They closed themselves with a 3-meter fence with barbed wire and sit there like prisoners. A shameful consulate, there is no such attitude in either Ukrainian or Kazakh, and there are no such fences. And by the way, I came from Alanya, it's a three-hour drive. How I visited Russia...........
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28
2
November 20, 2020
Some kind of charade. Promises on some dates, fulfillment on others.
You ask questions, you get very, very politely rude. They answer that they don't know anything, they don't decide anything, all the information is on the site.
Why they are sitting, what they are doing, is not clear.
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