Of the advantages:
Good location of the hotel. Small pebbles on the beach. There are many places by the pool. Good food in the restaurant, excellent coffee shop in the main building. Good masseuses at the SPA. Responsive management, try their best to solve your problems (but not always successfully:-))
Cons:
Disgusting room stock in old buildings. Terrible audibility in all rooms, especially closer to the stage and the bar on the 2nd floor, where evening events take place. Get ready that you will be able to sleep only after they are over, especially families with children. There are sun beds very close to each other, and in general, it is crowded on the beach. There are a lot of vacationers in the hotel, a lot of things were completed later, including the water park, but the territory is not designed for such a number of people.
Despite the efforts of the managers, the service staff does not strain much and does not do much the first time, but they are generally friendly.
In general, it's not 5* at all.
But if you are not very picky and want to have a budget vacation, then it is tolerable.
For your information: the Italian a la carte restaurant serves everyone for free until 17h, but this is only said to those who come from Europe)) there you can order a very tasty real pizza and several decent dishes: Mediterranean salad, beef, etc.
The hotel left a positive impression. The room was fresh, clean, and had a good view. They cleaned often. The bar is always full. The beach is clean. Small pebbles. There are enough sun beds. The water is warm. There are practically no waves. The hotel is located seven minutes from shopping malls. Near the city center. There are water slides for children and adults. A miniclub. Wi-Fi is being picked up all over the hotel. Animators are working, evening shows. People are dancing, singing karaoke. 404 is not enough. Mostly Russians. The views are gorgeous. The mountains are close. The sea is gorgeous. From the airport 1h.40. The food is good, a lot of meat, fruits. No one complained about stomachs. Overall, an excellent hotel from the Crystal chain.
We had a rest with our family, a comfortable room, we were lucky that the windows overlooked the courtyard and there was no restorn and children's slides next to our building - the room was quiet, clean and cozy with a small balcony, everything worked in the room and everything was in good condition
There is a Russian-speaking staff at the reception, so they quickly helped to sort out any questions that arise
In general, the staff is very friendly
I really liked the spa center, the administrator Chulpan introduced the procedures and helped me choose the right ones, notices all the details and treats the guests with care. Also, many thanks to the massage master Ari
The hotel has animation both during the day and evening programs, you can find entertainment for any age. I would like to thank Anastasia, we enjoyed going to yoga and dancing at the butterfly party🦋
In general, there was a very pleasant time left from staying at this hotel. The territory is quite large, there are many recreation areas, bars, restaurants, a good beach
The rest was definitely a success🫶