There is no respect for the client. There is no initiative. I stood for half an hour, waited until I decided to ask myself, because everyone was busy and did not dare to distract. Judging by the way they react to potential customers, they will soon have no clientele at all! The flowers were chosen at random without asking my opinion. They didn't cut it. I don't recommend it. At the train station, it is both easier and more profitable and respectful.
I advise everyone, their customer is always right, excellent service. I ordered a bouquet for my wife's wedding anniversary. A bouquet was delivered in which bushy white roses were replaced with just white roses. At the same time, no one contacted me about the replacement. I called the managers, they listened politely and promised to sort it out. A couple of days later, they called again apologized and clarified where to deliver the correct order. An excellent bouquet was delivered once again. I think this is of great importance, especially in Belarus, when a company makes concessions for its mistake in order not to lose its reputation. Thank you very much. Now I know where to order flowers and who to advise.
We lost regular customers , ordered a bouquet of roses , the next day the bouquet withered , asked for a refund or an exchange , we have been returning the money for two weeks , at first they said that wait for a refund from the bank , two weeks later the bank said there was no refund from the store , I do not recommend it !
I ordered 15 red roses in the online store as a gift to my mother on May 24. Roses of the Republic of Belarus . Mom's roses have been standing for a week and look gorgeous. Thank you for your work
Disgusting. The order has not been delivered. They refuse to send photos of the collected bouquet! complete disregard after payment.!!!!!Avoid these guys!!!!Deception!
A good store, mostly went to pick up flowers myself. I used the delivery three times, I was satisfied, they did not let me down in terms of time and quality.
I ordered a bouquet with pickup the next morning. There were no problems with the order, I picked it up at the appointed time. But the flowers were sad in the evening, today is the third day and they wilted a lot. The bouquet looked good one day. The quality is nothing.