A great place to practice, spacious halls, the coach is just super, communication is easy, they explain clearly. Suitable for both adults and children, I recommend you to visit!
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Алена С
Level 4 Local Expert
November 16, 2024
I think it is important to write a review about coach Zhetpisova Madina in order to warn pregnant women who want to study with her.
I purchased a package of 8 individual lessons with Madina for 120 thousand tenge. A week after the start of classes (I spent only 1 workout), at the second screening, the doctors threatened me with termination of pregnancy and banned sports.
I turned to Madina for a refund of 7 out of 8 classes, Madina replied that no one would return the rent to her, and she was also not ready to return the rest of the amount minus the rent, quote: "I do not have a refund policy."
I tried to explain that this is a violation of the law of consumer rights, and I have the right to a full refund for services that were not provided.
It is difficult to convey my indignation and disappointment at that moment and the emotionally difficult background in which I was already in connection with the threat.
To which Madina wished me luck to cope with everything and offered to take responsibility for what happened (for the threat) and, as an "adult" (this is a quote), bear risks that she could not have predicted.
I contacted the studio, it turned out that the rent is not 50% of the amount I paid, as Madina said, but 30%. Which already says a lot about the integrity of the coach.
At first, the managers and managers of the studio even showed sensitivity, were in touch, expressed sympathy. And attention, the cost of renting the hall has been refunded to me! Thank them for that! But they could not influence their employee in any way and the situation has not yet been resolved, they referred to Madina as just renting a room, although her data is posted on their website, she conducts group classes. But here the studio is on the edge and doesn't know anything.
Therefore, do not expect that if you study in this studio, your rights will be protected in case of illegal actions of the coach.
Therefore, I highly recommend the studio as well as the coach.
I will add that there were red flags even before the first lesson. The coach insisted on buying a package right away, although we had never seen each other and she had not trained me before.
Now I understand why she behaved like that and I want to warn girls, women in a position and not only: your nerves are not worth it, it's better to find a sensitive decent coach and not in this studio, so that this period passes for you as gently and carefully as possible.
At the moment, Madina has not returned most of the payment, which, of course, is completely illegal.
I go to the studio after giving birth, the result is simply stunning in 3 weeks of classes, real professionals work, in addition, the studio is very cozy, you can sit in the spa and relax after training! Thanks !
My wife goes to their studio) she talks great, I like everything) the teachers are responsive, they always try to help. This is probably the most important thing