I ordered water earlier (by the way, I have been ordering it in Aquadonna for several years) today for tomorrow. Next, the order is shifted in this way: I upload it on Monday to Thursday, on Tuesday to Friday. If I can't on Friday, then next Monday. I have adjusted and order water in advance, while it is still in the cylinders. Another task was formed: we accepted the order, indicated the date, indicated the time from 12 to 15 days. And the whole day was wasted. Already at twenty minutes past four, I call the dispatcher today on October 14th and they safely hang up without listening to the rest. I'm sorry, I'm not explaining to you, at least someone is responsible for their words and actions. I'm not working right now and I feel sorry for my time anyway. And when I go to work, I won't be able to order water? And communication with clients in the form of stopping a conversation is exactly according to Dovlatov: rudeness is rudeness, impudence and impudence plus impunity. That's why, Wilimo, the dispatcher didn't even introduce herself. Promising for some people like a voice in the desert.
The staff is terrible. We ordered water, we have to bring it from 9 to 13. Since the driver usually calls 10 minutes before arriving, she went to the store in the courtyard of her house. The driver calls and says he's tired of knocking on my door, I asked him to wait 5 minutes, I'll be right there. I come home he's not there, I call the driver to ask where he is, he gave me a hard time and said it wasn't his problem, I should sit and wait for him, he doesn't have to wait. And this is not the first time. The dispatchers are working fine.
The water is normal, but not of the best quality for the money, there are much better deliveries. But the worst thing is the staff! One man is thin and good, and the other older is terrible. He is terribly rude, rude, instructs, missed the call- he yelled, and even tried to bring it before the Aquadonna opens at all. Just terrible. One of the disadvantages is that you need to order in advance and adjust when the water has not run out yet, because delivery is always 2-3 days from the moment of the call.