On 12/20/2021, we purchased a TERMEX water heater with a 5-year tank warranty.,Accu store. 30.04.2023 it started to flow. Upon inspection, it was revealed that there was a draft in the inner tank. They were sent from Akku to the Delta Serais center. We've been trying to get in touch for a week, no way. On the second week, we got through, all the excuses like our fault, they didn't replace some kind of ANODE in time. When buying in Akku, they did not say what needed to be changed, they did not know themselves. Not the service, but the scammers. Rude people, from the masters to the operator or whatever you want to call it
Terrible service, on January 26, 2021, my parents sent them a freezer to fix under warranty from the store. They did not fix it, they do not want to replace it, it is not clear now who will return the money. Unscrupulous, waiting for the warranty to expire. Where to complain about them?
I'm finishing it. The situation changed after a complaint about the consumer protection website, they have an experimental platform for accepting online applications there. After their intervention, they wrote out the necessary paper stating that the freezer was not working properly. It was possible to write everything out right away as it should be? 😡
They talk rudely, not politely. They do not notify you about the repair status, they say Call yourself, there is a lot of work, we will not call you! Somehow we get through on a cell phone, they don't take the landline and answer with a fee, as if they owe them something. Where do you find such angry and uncivil girls? I do not advise you to take it there for repair, it is better to go to Alby Service.