Deluxe
119 reviews
October 28
A wonderful hotel with a wonderful swimming pool. Large two-room rooms. Delicious breakfast. Of the disadvantages, I will probably note only the lack of a bar in the hotel, where you can sip beer or something stronger in the evening
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July 17
Luxury rooms: clean, cozy, tidy. The hammam steam room is a little dry, but the pool for guests is free, clean, warm and most importantly large. The staff is polite.
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November 5, 2023
Very nice hotel. Clean, the furniture is not bad and generally good. It was nice to communicate with the staff, especially in the cafe.
There are also disadvantages: part of the number of rooms with a new renovation, and part with the old one. In the old rooms, too, everything is working properly and works, but noticeably. I was particularly unpleasantly struck by the lack of dishes - there are cups and glasses, but there are no spoons to stir the sugar. Well, knives, forks and plates too. I wanted to lower the rating for this, but decided that the good attitude of the staff and the overall impression is more important.
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June 6
Convenient location, in principle, 15 years ago it would probably have been cool, now the interior of the hotel, especially in the lobby, is stuck in the past, the rooms are clean but worn out, the water is almost not regulated by temperature, but tolerable. Cleaning was done every day, thanks for that. There are no breakfasts, unfortunately, nothing dietary, one day there was not even milk for an omelet. Coffee is also only instant. I didn't go to the SPA
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August 4
Convenient location, slightly outdated rooms, but overall the attitude and service are good. There are many places nearby where you can eat well. There is no closed parking, but cars/motorcycles can be parked in front of the entrance under the cameras.
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1
November 20
I have already stopped several times, the staff is very friendly, I called that I would arrive at 4 a.m., they were waiting for me, they met me. The room is spacious, there is a refrigerator, kettle, tea, iron are brought on request. A good continental breakfast, but you can choose anything, fresh, delicious, the guys in the cafe are also friendly.
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July 29, 2023
Everything is at the highest level! Breakfasts are plentiful. It's clear! The staff is very polite! I especially liked the cute girl handing out breakfast! There is a swimming pool and a sauna. The hotel is located in the city center: there are shops nearby, lots of cafes!
The only thing is: the pool was closed due to the accident and it did not work, and we came because of it, it was included in the room rate (but we did not make a discount).
But nevertheless, everything else is super! I recommend
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1
July 12
It is very old, worn, expensive for its condition, the staff is friendly, there is an excellent swimming pool, only for the sake of it you can stay at this hotel
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January 10, 2023
A small cozy hotel. A delicious and hearty breakfast. The room has a comfortable bed, a kettle and tea, a refrigerator, a TV. The bathroom has bathroom accessories, a hairdryer, and the shower water does not heat up immediately. The room is warm and has air conditioning. Wi-Fi works well.
Very nice girls at the reception, they printed out the documents for me. There is a swimming pool and a spa, I did not use it, it looks good.
One of the disadvantages is an unpleasant smell in the room, most likely due to the fact that there is no window to the street, the window in my room looked out into the corridor. Also, one of the disadvantages is good audibility. It didn't spoil the impression for me, but someone might not like it.
Nearby there is a shopping center, shops, cafes, public transport stops.
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3
September 7
A good hotel with breakfast and with the possibility of visiting the pool, although the cap is personal, there is no way without it and from the cons the pool is until 21:00 and buy 😏
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January 19
A good hotel. Helpful and courteous staff. Purity. Sound insulation would be in the rooms and a second steam room ;-). The breakfast pleases with its variety and taste. Thanks for the rest!
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January 3, 2023
A wonderful hotel. A large swimming pool and a very cool sauna, and most importantly is included in the room rate. We really liked it.
The breakfast is delicious and very varied.
The room is clean and cool, sleeping comfortably, the blanket is warm and large.
We are all delighted and we will definitely come again🤩👍
We are going to Alma-Ata in the summer, we will definitely stay for a day at this hotel 👍
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1
November 26
Nice hotel. The swimming pool and sauna at any time are just a great addition to your stay at this hotel.
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November 1, 2022
Nice cozy hotel. It is quite a good level for Ust-Kamenogorsk. There are different room categories. The receptionists are very cool, kind, helpful. There is a spa, but for 2 weeks of my stay I never went there)) the breakfasts are good - at home! A great cook is a friendly smiling uncle! One of the disadvantages is that there is not enough basic routine minor repairs.
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July 26
Everything is fine, but a minus star for the fact that Wi-Fi was not working on the floor, and for a visitor from another country, this is an important fact.
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1
April 6
The staff was very polite, everything was very pleasant, the room was clean. Full breakfasts, there is a swimming pool.
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1
February 26
The rooms are clean, cozy, and have EVERYTHING. the hotel has a sauna and a swimming pool, delicious breakfasts and very polite staff
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December 21, 2023
It was in the summer, the rooms were cozy, but the pool did not work, the plaster fell off at the entrance and porch, they were just going to do repairs in half. The staff is polite in principle, but the hotel clearly requires financial investments
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1
December 23, 2023
A good hotel for your money, excellent breakfasts, a large swimming pool and a hot sauna. Rooms on the 4th floor are newly renovated.
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1
August 3
Everything is fine....but a little bit of a varied breakfast)
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December 10, 2022
A good hotel for its class. A clean and cozy room with everything you need, competent staff, a spacious (by hotel standards) swimming pool. A varied breakfast is also included.
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August 25, 2023
I really liked the hotel. I was disappointed this year. Cleaning became unimportant. Instead of two robes, one. They asked to vacate the room a few hours ahead of schedule. It turned out that the administrator was new and did not figure it out. There are zero apologies from this administrator. When they said that we would hide this fact in the reviews, we were told: Write wherever you want.
Unpleasant.
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1
January 5, 2023
A great hotel in the city center. Everything is within walking distance. Cozy rooms, cleanliness and order. Delicious breakfasts in the morning, polite waiters. There is a sauna. Thanks to the staff!
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1
September 1, 2022
The room is spacious. The staff is friendly. The breakfast is delicious. The location of the hotel is good, as it seemed to me, near the shopping center, dining room, restaurant, shops. The pool is nice, the water is warm. I liked being there.
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1
October 21, 2023
Clean, cozy, beautiful, but I do not advise.
The window in the room overlooks the corridor. There is no ventilation. Steam room. Condees work only in summer.
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May 2
The rooms are clean, everything is fine, but the air conditioner does not work in a room without a window, there are cockroaches in the restroom
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July 19, 2023
The hotel is not bad, the pool is just right in summer, the breakfasts are excellent, but the room was so-so ... (minor breakdowns and malfunctions) There were also interruptions with hot water...
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3
October 27, 2022
There is a good enough breakfast. The rooms are spacious. There is a swimming pool, a sauna - it is very convenient and good. The cleaning is average, towels were changed, the bed was cleaned, but they forgot to remove the crumbs from the bedside table and forgot to wash the glass.
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4
March 15
A super hotel. Its own SPA complex with a swimming pool and steam room. Delicious breakfasts
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September 3, 2022
The average hotel in terms of service quality, breakfast and rooms. In addition, they ordered a junior suite, but they clearly got a 2-seater standard. Although, if it really was a junior suite, then what are the standard rooms there?
The room was dirty: the hair of all previous tenants was on the carpet, even the furniture was not cleaned, sand was on the windowsill. Except that the beds are comfortable.
In general, if you are going on a business trip, where you will work from morning to evening, and return only for the sake of spending the night, then it will work.
For breakfast, the menu is monotonous with a minimal set, where something may not be. It was funny to hear from the waiter that they couldn't make an omelet because there was a high workload, and only my colleague and I were in the dining area =)
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1
July 25
A good hotel considering the price. Just a top
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1
May 22
In this hotel, mice live in bedside tables, and it was not particularly pleasant when she started gnawing something in it at night
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July 3, 2023
It's a great hotel, you won't find such a hotel in Ust Kamenogorsk anymore. There is a swimming pool, a spa, rooms are clean, cozy and cheap.
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1
January 1, 2023
The service is normal; The food is only breakfast, normal; The rooms are normal; Breakfast is normal; The staff is pleasant, responsive; The pool is not closed at 21-00; Cleanliness is normal; The location is convenient.
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July 2
Excellent service, courteous staff👌
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1
October 22
A chic hotel, I recommend it to everyone
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July 31, 2023
. The pool is not working. Disposable dental abacuses are out. The scrambled eggs are felt in bad butter. The porridges are burnt. There is no natural coffee at all. Honestly, people write reviews. Reading them and settled in for 3 days. It sucks completely
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December 30, 2023
Not the freshest interior. Uncomfortable furniture for work. The cafe area is open only for breakfast.
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September 20, 2022
Maybe ten years ago it was a decent hotel, but at the moment I was very disappointed. There is a smell of toilet and dampness in the room, the shower stall flows from all sides, the seams in it are hermitized with silicone, which is covered with black mold. At breakfast, they generally do what they want, porridge with sour milk, bread is cut like hell, I came for breakfast at 09:40 in the morning I was told that the cook had already cleaned everything and therefore he would not fry the eggs, pancakes have the impression that they were fried for a month in advance and stored in the refrigerator and before serving they are not even heated. There are no shelves in the closet, there are three crooked different hangers. I didn't take things out of my suitcase the whole trip, there's just nowhere to put them. One plus is there is a swimming pool. In short, I do not recommend it.
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1
May 15, 2023
We lived in a suite. The room with old furniture, a leaking ceiling and a bathroom constantly smelled something unpleasant, maybe something with the sewer system I don't know. Room cleaning is only on request. I expected more from the hotel.
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1
August 19, 2022
A suite for 25,000 tenge per night: The rooms are old, the renovation brings back memories from the 2000s. Poor tap water pressure, while in the shower like a waterfall. It's pretty dirty, streaks on the glasses in the room and on the table. A strange very hard bed with a plastic backrest. There was no toilet paper and the reception number on the phone, I had to call on my mobile. The mini-bar is empty, which is atypical for a suite... there is no payment with a mir card. I think the hotel can afford this only because of the lack of competition in a small town🤷♀️
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February 3
The location is perfect, the breakfasts are delicious and rich 👍
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October 25
Excellent service.
Hospitality.
Everything is included in the price.
1000% of 100%
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November 19
It would not be bad to update the renovation in the rooms.
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July 26, 2023
I liked. The receptionist is a petite girl who is very nice. Breakfast on 💯
I will return to this hotel again.
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1
May 10, 2022
Very tasty, hearty breakfasts.A fat plus for that! I may have been lucky to get a room with a window facing the street and not the corridor. In principle, I am happy with everything, I came on a business trip with colleagues. I assessed the condition of their rooms and bathrooms.nodes. I repeat, I was lucky with the number. For business trips at the expense of the company, the very thing. EVERYTHING is within walking distance. IT IS THE CENTER OF THE CITY AND IN AFRICA THE CENTER OF THE CITY. Thanks to the administration for the friendly service.
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1
April 30, 2023
A solid three. He's going to spend the night. The hotel needs major repairs. A lot of things have worn out. The breakfast menu is this way and that. The price does not match the services.
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October 8
Repairs are needed, in general, everything is not bad
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August 1, 2023
A good breakfast. But the hotel is 3 out of 5. The SPA did not work when checking in. Dirty dishes in the room. The room turned out to have no window facing the street.
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February 10, 2023
Polite staff, nice clean room, it's not a shame and it's not a pity to give money for such a hotel, I recommend everything conscientiously!
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