Not competent employees. Absolutely. They don't understand what they came up with themselves. The time frame for consideration is unrealistically long.
The order at the bank branch is unclear.. it seemed to be on coupons, but somehow, the people who were behind, on the same issue, turned out to be in front.
The administrator did not react to our repeated request in any way. As a result, we stayed there for 2 hours.
The support in whatsapp does not work well. They answer for a long time, they do not solve the questions.
There is no customer orientation.
The mobile application is slow, and some necessary functions are missing. Currency exchange in the mobile application is overestimated at times.
I rate this bank a C-grade...
A kind of oriental bank . I came and issued it not as in a bank but as in a bazaar , the specifics are not only in the branch and but the cards are not very convenient
This is 1 or even a "count". This is an assessment of the employees of the Bishkek Park office. Absolutely ILLITERATE employees! I needed a euro card to travel abroad. We recommended a Master card. In fact, this is a Maestro who has restrictions on transferring funds in different currencies, there are no cashbacks, the card is antediluvian, without the ability to use contactless. . At the same time, not a single employee, including those from the department, could say why the transfer from another currency to this card could not be carried out! I talked to 4 employees.They couldn't answer for two months. And so far, nothing has been answered from this office, even after registering the application. It's already been 4 months. In the central office, only a junior employee, a Russian guy, was able to clearly explain the problem. He apologized for his employees. Thank him very much. And all you had to do was check the system for the possibility of transferring via Visa money sent. . It's a pity for the time and nerves spent. Most of all, it's a shame that I had to take a taxi to them, 5 times in both directions and sit in line. The priority on the Visa card does not work for them either. Shared queue
YES, MORE!!! You have to pay for everything in this bank. A certificate of account status costs 500 SOM. Printing out one page on the bill costs 57 som. (Ros bank provided such a certificate for free, and even in English). To the question of where such prices come from, the answer is one: "We have such prices." There is no antimonopoly service, no central bank, or anyone else on them.... they are a private bank, they can do whatever they want.
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Level 3 Local Expert
January 26, 2022
Very bad. The card was opened to me, money was sent to my card from Russia in rubles. Demir took a COMMISSION for withdrawing money, and they DIDN'T give him any more money in RUBLES. Do not open cards with them, and do not make money transfers through them.