A well-known delivery company, the staff is polite, they were processed quickly. I take off one star for the speed, Tashkent Sofia envelope went for 6 days and the second for the price of more than 100 euros. They promised 3 days, a maximum of 4, 2 days of paperwork failed in Tashkent and then 2 days in Dubai. Why are we paying such a lot of money? I don't recommend it. Logistics has not been rehearsed, and employees are in no hurry. There is one office for the whole city.
I sent the document via this express mail. I'm sooo sorry! By phone and directly at the office, they assured that they would be delivered within 5-7 business days. Today is the 11th day after the arrival of the plane. I called the office, talked to the manager of Yulduz, who promised to call and find out. As a result, no call, and after finding out in the office, the manager's working day ends at 16.00. , she has already left work. All promises and deception!. It turns out now, after sending, payment. What is sent through another company, the delivery dates have now increased to 10 days. . This begs the question, why is there one information when sending and by phone, and later, when finding out other information! It's just an outrage!!! If you really need express delivery, do not send it to this company. The company's employees do not bear any responsibility and do not keep their words!
I can't say anything good, they charge a lot of money for transportation and at the same time very low quality of service, and if the issues are related to customs clearance, they do not take any part at all. We expected a different attitude.
Terrible service and rude staff. It is not clear how these people are selected for work. One thing was rude, starting with technical support, ending with a courier. It's like they transport parcels for free, we pay decent money and this attitude. The state post office will be more pleasant. From the ceiling , some rules are always invented , not justified
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5
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Шакиров Шакир
Level 9 Local Expert
December 30, 2024
The service is disgusting. Prices are horse-drawn. The manager barely greeted me, didn't look at my face at all.
I would like to say: DHL, it is also in Africa by DHL. But I won't tell you.
The deliverers spoil everything. Standard business problems. The deliverers must also be professionals and deliver not only the parcel, but also the mood to use the services further.
Fortunately, there are alternative companies. Therefore, I will no longer adjust to the route of the deliverer and his mood
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7
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Feruza Muratova
Level 10 Local Expert
April 9, 2024
On March 27, 2024, their help was urgently needed. I couldn't get through to her all day. I was very disappointed with the organization of services
Everything is excellent and of high quality, starting with detailed information on the phone and ending with service directly at the company's office. Professionally, quickly, you can track the progress of mail online.
The only "BUT" is very expensive, especially for Uzbekistan. This is especially true for light parcels (documents, for example).
It is very expensive to send mail (110g) to Moscow 785,000. and if there are more than one and a half million soums in the region (Belgorod) and the travel time is 10 working days.
The Tashkent service is completely unprofessional.
The staff does not know how to communicate with customers, up to the head of the delivery department. They talk with a favor, set conditions, and force the client to adjust to the courier's time.
I did not expect such a level from DHL …
I have used the services of this delivery service several times. It's all good. They were delivered immediately to the address where you are, even if another one is indicated in the package.
A very reliable courier service, but tracking the parcel leaves much to be desired. It was delivered with a slight delay, for the amount I paid, there should be no delays.