There is a twofold feeling left! I came to them after phoning them beforehand- although they promptly put it to work, in March 2024, something happened to the Passat B5 with the rear shock absorber, a knock appeared, the car started to chatter, I thought the shock absorber broke, it turns out that the upper mount of the shock absorber broke, the owner of the service station Dmitry ordered the mount himself, waited 2 hours, the spare part was not brought, I had to go myself. the mechanic who did the repairs directly is a hardworking guy, he seemed to be trying, but it is clear that he was very tired. I spent almost 4 hours, Although there was 20 minutes of business there
There are no complaints about the masters, they repair normally. BUT the price is too high at times! The price list was not presented, the work and the price were not coordinated. The owner is just a boor, does not know how to talk normally, yells for no reason without choosing an expression. They are extremely disenchanted with communication and service.
Repairs are pretty good, but they take too much money, according to the mood. Most often, the price is prohibitively high. And the most unpleasant thing is that in this car service they do not inform the price in advance, but only speak upon the fact of the repair. I recommend visiting this car service only as a last resort.
Unqualified staff, if something happened to the car after repair, then they try to blame the customer.
If you want to get into trouble, then you are expected HERE.