They brought a chair with a crooked upholstery and pisyags on the upholstery. The internal seams on the parolon are being probed. In the showrem, everything was ok. For a cottage, if only such quality. I don't recommend it
We are furnishing an apartment in a new building, we buy everything only here. The best choice at reasonable prices. Polite and competent managers. Many models are delivered to order, faster than our sole proprietors do. We were looking for a sofa of a certain size (the other one did not fit) - we traveled all over the city - we found it only here. As a result, they stopped going anywhere else altogether - it makes sense to waste time)
I ordered a cabinet in October with a modified configuration + an additional shelf. The cabinet was brought without additional shelves, which of course was discovered only the next day during assembly.
I called the driver in the hope that they just forgot to put the shelf out and that they would take it, they told me to contact the manager. After calling the manager, it turned out to be necessary to write a letter to another department. It's good that the letter turned out to be electronic, and not pigeons.
As a result, 1. Silence after the letter
2. The manager said that they would make the cabinet in 30 days, it turned out to be more than 30 working days (7.10-28.11)
3. During the assembly, they also wanted to receive payment for the assembly of this additional shelf, which does not exist.
I thought to order bedroom furniture here, but apparently it was not fate, since the 50-50 closet turned out to be so problematic.
The collector turned out to be the most pleasant person of all, and there are no complaints about his work alone, he is just a hostage of this situation. Well, a lesson for yourself is that it is necessary to open all packages and count each board during delivery, and not trust it.
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Show business's response
С
Сергей М.
Level 8 Local Expert
November 7
In general, beautiful and relatively high-quality furniture
They do not publish negative reviews on their site — there is no way to find out real information about the product
In the showroom, the sofa is soft, they brought it like a brick, a thin parollon. In the showroom in OMA, the thickness of the parollon is 20 centimeters, and the fact that they brought me 5 centimeters in a sitting place.I don't understand how this can be. Check their products upon arrival. They breed.
I was looking for a sofa before the New Year. I came across a website. I really liked the corner sofa of the Citeno Velvet Ocean. But the price was biting. And here is this sofa for the promotion! Thanks to Alexandra for her help in choosing the colors and advice. The decision was made quickly. And so the sofa took its place in the room. Very comfortable, soft, beautiful. Our cat liked it, but it didn't work out, the fabric is vandal-proof. The color is wonderful. There were no problems with delivery. We collected them ourselves. We suffered a little). In general, thanks to divan.by and Alexandra. I recommend it if the sofa is only on divan.by .
We ordered a wall in the hallway last year, everything was done quickly and efficiently, everything is super in quality, mom really likes it, it still pleases the eye. Now the choice has fallen on the Sofa again.Bye, but now we want to fully furnish the room at home. Manager Daria was very polite, answered all questions and helped to choose models, settled on furniture from different collections, but in the same color. They left to choose, because they want everything-everything-everything. And yes, a very user-friendly website!!!
I bought a sofa at the Globo shopping center store. I liked EVERYTHING, from the clear consultation of the manager to the promptness of delivery / assembly of the goods. Separately, I would like to mention the work of Daniel's manager, thank you for your help in choosing and attentive attitude👍
We bought it in Divan.by sofa Belissa, we are grateful to Anastasia's manager, who helped us with the choice. There were delays with the production dates, but the store met halfway and made a discount. We have been using it for several months, there are no complaints. We assembled it on our own pretty quickly, the mechanism works well. This is not the first purchase, in the future we will also contact this store.
I am extremely pleased with the quality of the transaction and the furniture assembly! The sofa was made quickly, I didn't even wait a month! Delivered promptly! Couriers are very responsible and careful! The sofa is at the highest level, soft, comfortable! I am satisfied, I advise you, it is very beautiful! Even the cat appreciated it)
I bought two identical sofas for children. They suffer morning and evening. What a different person could come up with such a mechanism. The quality of the sofas is terrible. In order to get the laundry out of the drawer, you need to pull out the entire mechanism, then get the laundry, insert the mechanism back and only after that spread the sofa.
We were satisfied with the bed. We ordered a teenage daughter, we could not decide on the choice of fabric. Manager Stanislav offered a great option, which suited both us and our daughter. Let's go back for a bed for my son.
A wonderful store! I haven't found any more decent furniture yet.
We ordered a Dean's sofa (pictured), a Monty sofa with pillows and a plaid.
All products are of excellent quality.
Polite managers, good service.
We will order furniture again, we have not yet found a more worthy store in terms of quality and design of furniture.
I want to express my gratitude to the online store Divan.by , to the sales department, in particular to manager Daria. A very friendly, polite and attentive girl to the customer's request, with whom it was a pleasure to communicate.
She answered in detail all questions about the purchase of a lounge chair, told about the quality of the fabric used for upholstery, about the warranty on the product. On the same day, we made an order and after a couple of hours the chair was delivered and assembled.
The movers were also very polite, friendly, and did the work quickly and efficiently.
We were satisfied with the purchase and do not regret that we turned to this online store. Without leaving home, we purchased the product we need.
I went to the Divan buy website by accident. I liked the choice of models and the quality. At Globo, Anastasia, the polite manager, helped determine the choice. I ordered a double bed complete with bedside tables and a mattress. Thanks for the product information, everything is clear and to the point. I will recommend it to my friends.
We enliven our interior and pillows play an important role in it.Globo shopping center has a very large selection of decorative pillows, as well as pillows for sleeping (something that we did not plan to buy, but bought for ourselves and mom).We were advised by a nice girl Anastasia. We have ordered a Jenks chair in the past, so this is not our first purchase experience. Are you satisfied with everything
We buy furniture in the Sofa buy for the second time.This time we paid attention to several models. Special thanks to Anastasia's consultant, she helped me decide on the choice of bed and on her recommendation I chose an excellent mattress!
Since we already bought a sofa in this store, we automatically had a discount, which could not but please))) Good promotions, loyalty program and high-level service.
I recommend it!
I want to thank Anastasia, who showed unexpected interest and helped us decide on the choice of a sofa.
He entered the room as if he had always stood there.
It turned out to be too big for the cat, so I'll have to go back to Globo for the mini model.
We bought Sofa buy furniture on the recommendation of friends.Globo has a large selection of furniture.Anastasia, a polite consultant, helped us with the choice and told us everything in detail.The fact that it was not the first purchase, then discounts on the next product was a pleasant bonus for Us. I was pleased with the fast delivery
In Divan.We bought several sofas, several armchairs, a bed. Anastasia's manager at Globo helped us a lot to determine the colors and specific models of furniture that were already in stock in Minsk, and which perfectly suited our interior. The furniture is in modern designs and comfortable unlike the competitors. I recommend.
Stylish, reliable Furniture at reasonable prices. A large assortment. From personal experience: according to the softness (elasticity) of sofas, it is better to choose in the showroom than on the Internet. We were pleased with the installment plan.
Nice furniture, but absolutely finished delivery service. For the second time, furniture is brought without prior approval of the delivery time whenever they want. They send SMS at 21.30 "Delivery will be from 6.00 to 10.00 on a weekday, and spin as you want. In the morning they call that we will deliver at 8 a.m., as a result they arrive at 10.00. Drivers are rude.
Until adequate delivery is established with a clear time agreement, I do not recommend ordering. I don't recall any store having such an attitude.
I'll start with a good one.
1. Design! He's a bomb, of course.
2. Delivery on time.
Disadvantages:
1. Build Quality;
1.1 the tree is defective, not cleaned and simply painted on top.
1.2 the transverse slats in the back are moving, forward-backward and left-right!
1.3 the vertical beam is also blocked.
1.4 one crossbeam sticks out from the overall structure and it looks ugly.
And that's just what I've found now. There is no desire to look further, it has become too sad. For it was hard without a sofa, and finally it stands! Even though it's so shabby. Emotions are different and they do not make it clear what to do, hand it back or hammer the bolt and use it further.
We ordered a bed and bedside tables on Black Friday in Globo. Manager Anastasia helped with the choice of beds and bedside tables, told in detail about the material from which it was made, helped determine the color scheme. They left happy and in a good mood) Now we have decided to order a mattress). I recommend it!
I ordered a sofa, and for the third time they are postponing delivery, arguing that the car did not reach! I don't understand why the manager first calls himself, sets the day and time of delivery, without making sure that the product is really ready! Every time the mood is spoiled...I'm waiting for the call again when my sofa gets there.
At the gate of the Globo showroom, you will find the best choice of madeleine. Dyakui manajerke Anastasii for the akty dapamogu of the vybara, kind gust I for the tsyarp, bo pershy brought the kramu to the little sons, yaki zrabiy crash tests of the canapes of the shoyrum (vytymali). I've been stabbing here, and at once I've been stabbing for a canapay. Krama padabaetsa asartymentam mabli z yakasny suchasny dyzainam i adekvatnymi koshtami - getaga spaluchennya nemagchyma dasyagnuts pry malaya vytvorchasi. The mabel here is fabrychnaya, there is a lot of gamanets.
Excellent consultant Daria completed the order quickly and efficiently. Thank you so much for the fast delivery, for all the considered wishes. I will definitely apply again! I recommend it!
Thank you very much to consultant Daria for her patience, professionalism and help in selecting and purchasing a very good Toronto sofa.Timely delivery, pleasant communication and all without cheating. Thanks everyone.
I ordered a sofa "Leni" for the children's room, plus decorative pillows separately for it. I just ordered a sofa on the website and the sales department helped me navigate with pillows. Nice girls, enthusiastically answer any, even a strange question) they were made quickly, without delay. I was very pleased with the mechanism of the sofa, it is easy to disassemble even for a child. It is extremely convenient, with a spacious linen department.
I definitely recommend it - for me, the best match between price and quality.
Very positive impressions from the purchase of a sofa (couch Aster-2) in the company Divan.by . From the very beginning, manager Daria helped us with all the questions, and since we bought from a legal entity, there were a lot of them :). Next, the sofa arrived exactly on time and was clearly delivered to the office by lifting it to the 6th floor. It was just great that the sofa was already assembled and no additional work was required with it. And of course, standing in our meeting room, the sofa has certainly become a place of attraction for the entire team in the company.
And so we turn to Divan again.We are already buying a 3-seater similar sofa.
I've been through a lot of sites and got to this one.
Very convenient! The models are presented in abundance in both color and fabric. Easy to use. You can communicate at any time of the day. I ordered a bed .The quality is completely satisfied And delighted! and then the sofa. I thank Maria and Daria for their service
A wonderful store! Good discounts and promotions.We bought an inexpensive Ron sofa.We are very pleased with the choice.There are no complaints.Special thanks to Anastasia's manager
We were satisfied with the kitchen sofa. Firsthand, the fabric turned out to be more beautiful than in the photo. We were doing repairs in the apartment, ordered a sofa too early and constantly postponed delivery, because the room was not ready for furniture. Consultant Alice waited patiently and reminded weekly about the delivery. They brought it quickly, folded it, installed it, and showed how to lay out the sofa more comfortably. The prices are not expensive, the quality is appreciated.
I want to express my gratitude to the sales department divan.by . They gave good advice on the phone, helped to orient themselves in their huge assortment. I made an order, it was quickly made, the manager informed me in advance of the receipt. The staff is very polite and good-natured, in general it was a pleasure to work with you. Thanks again 💚
I have been looking for a sofa for a new apartment for a long time on the website divan.by . And now it's time to order it, the choice fell on Grafit Slipson. Because there is no showroom in Grodno, I considered it on the website and in the Instagram profile. Manager Daria advised us on the issues that raise our doubts. It turned out that this particular configuration was in stock and a sofa was delivered to us in Grodno the next day after the order!!!!
I am delighted with it, all expectations were met - very comfortable, I always go into the living room to sit, then lie down on it at least for a while. Although I ordered a sofa without seeing it in person, I was 100% satisfied. The apartment is still empty, but I'm already anticipating how cool it will look in the final version.
Thank you for the good service, very fast delivery and a wonderful sofa!!!
We bought an Ascona mattress for mom! The manager has correctly selected the mattress in all parameters, taking into account the characteristics and wishes of the client. I liked everything, the production time did not exceed those specified by the manager, the couriers were polite and neat, delivered beautifully and on time. No complaints. Great guys , and most importantly, Mom is happy !
I express my gratitude to divan. by and manager Daria, for their promptness and assistance in choosing the purchase of furniture (bed, sofa, mattress and pouf). Daria is a wonderful employee of the company and a person who does her job. Thank you very much, I will be happy to handle further purchases.
I ordered a graphite-colored sofa....it was made for a month. They brought the documents, sent them for signature, signed and left. I unpacked it, and it's blue ((And after accepting the appearance claims, it's too late to put forward....It's a terrible store.
I ordered two bedside tables in honey color in December. Today is the end of January. The manager called and informed that the order was canceled due to the fact that the factory would not be able to fulfill this order. By the way, these cabinets and other items were pre-laid in the design project, and the second order for their bed and mattresses was canceled. We will also find chairs from a more conscientious supplier.
I strongly advise against it.
We bought a bed through this website and were very satisfied! Manager Daria answered all our questions correctly and appropriately! I liked the quality of the furniture and the staff so much that we also decided to order a sofa. Now it's up to you to get the furniture!
We ordered a sofa, a bed and mattresses. We are very satisfied, loyal to the customer. Everything is done accurately and on time. Thanks to managers Anastasia and Stanislav.
Consultant Daria helped determine the choice of a banquette. I sent a photo from the showroom in Grodno to the messenger so that it would be clearer what the sample looks like in real photos. The order was completed on time, the banquette is super deep, with a large storage box.
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Show business's response
Максим Мамонтов
Level 10 Local Expert
July 10, 2022
Thank you so much for such a lovely sofa. Service, maintenance and delivery (as well as assembly) are at the highest level. Special thanks to the specialist Stanislav, the man is clearly in his place and knows all the aspects and subtleties in his field. I am 100 out of 100 satisfied)
We bought a Lightsey sofa in a bright yellow color :) thank you very much Divan.thanks for prompt delivery and high quality of execution) we have been using it for half a year - the flight is excellent!
I bought a sofa and a chest of drawers. Everything is at an excellent level, from Alexander's manager to the team that delivered. Everything is clear and prompt, we took into account all the wishes. The sofa is generally great, comfortable and perfect for me. I recommend. I will also address them specifically.
A wonderful salon! A polite and very attentive consultant girl! The largest selection of Scandinavian sofas in Minsk! And the prices are the best in the city, and we toured all the salons and shopping centers in Minsk!!! Our yellow sofa was found right here, and they also have a special offer for it now, only 999 rubles, and this is for a new sofa, not the one that was defended in the store! Thank you guys!