I constantly shop at this car shop. There is a small drawback - there are always enough people there. But the queues disperse quickly, sellers work without delay and delays. There have never been any problems with the product. There is a delivery of auto parts. A discount card with constant use gives a good cumulative discount. That's what you need. The store is in a convenient location.
The waiting time can be 5 minutes or maybe 30 minutes , the attitude to the customer is decent, spare parts are delivered either on the day of the order or the next, a lot of things are available, tools, varnishes, putty and many other goods are also available, the staff is responsive,
I've been buying spare parts in this store for decades. I serve two cars. Three months ago, I purchased the part in advance, although I understood that it would not be possible to change it immediately. There was a period when it was not clear what was going on with the spare parts market and the exchange rate, because of the war, I wanted to hedge my bets. Three months later, I arrived in RB and the spare part did not fit. By the way, in 30 percent of cases it happens here, well, it happens and it happens. And here is a situation where a combination of circumstances and...... Alas, the spare part cost 200 rubles and I was told that not only they could not refund the money, but they would not replace the spare part. 200 rubles minus. And I think it's their mistake. When ordering the wrong part, they had to at least replace it. But alas. Nothing, no money or other spare parts for this amount. I am very unhappy. I am sure that this was the last purchase in this place.
The store is good in terms of goods, but the organization of sales and customer service is a STONE AGE COLLECTIVE FARM!!! There is no customer service queue in principle. It's called as lucky. I came in tonight counting on the fact that there were fewer people, but there were also one and a half sellers. One is on the phone, another is moving goods from place to place, the third was working with a client. I waited for 40 minutes and did not wait for a single seller. And there was no queue. It is better to order it yourself on the Internet.
A good car shop. Discount system for regular customers. A wide range of materials, tools, and technical fluids are available. The disorganization of the queue is disappointing. It takes a lot of time to order spare parts. An electronic queue would be suitable for this store.
Convenient location, but there is always a queue, they call back only in the evening after 21.00, and so everything can be ordered or upon availability
I've been visiting this store for seven years. The best impressions. Respect to the owner, he will always help and prompt. Thanks, I've helped you out many times.
This store is 100% satisfied.
I buy spare parts if necessary. The quality of the product corresponds to the price tag. One of the disadvantages of the queue. Of the advantages, they quickly bring the right product, a large assortment!
I ordered a belt, they said it would be delivered by 13:00. I came to pick it up, like he's on his way. Pay and we will bring you home within 1 hour and 30 minutes. Okay, I paid for it. At 18:00 I'm calling, no one picks up the phone. As a result, it was barely delivered at 19:20. That's what I understand for an hour and a half
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Сергей
Level 7 Local Expert
July 22, 2024
A good car shop, there may be queues during rush hours. There was a jamb when selecting the stabilizer rod - the necessary part was brought directly to the lift.
The store is not bad, but it is impossible to get through to them, and if you suddenly got through, and you need something urgently, then you should not even wait for an answer, you disassembled the car, the duster did not fit, another one was urgently needed, called, said that it was very urgent, they said they would call back within 15 minutes, as a result, 30 minutes passed no one called back, I managed to go to the city 25km away, buy an anther, come back, put the car on wheels, and only then did they already call. And at the expense of prices, the prices are too high, but if you have a card by 11%, some positions are even cheaper than in svmotors
Tire prices are inflated by 20-25 percent compared to the store opposite!and the queues are always long , there is no explanation for the companies of spare parts
This is not a store, but a tin, as you do not constantly turn to some kind of mowing, then not that, then marriage, then something else. Getting through is generally a separate story... They promise to call you back and you're like ..... waiting for the weather from the sea, of course they call you back more often, but not always, and sometimes you have to wait for several hours, although they say we'll call you back within half an hour. In short, they shove them to sell. Like maybe it will fit and s...s. I do not advise you to contact because you will lose time. And a little advice to the management, put one or two specialists stupidly on the phone, at least you will figure out one problem.
2 stars purely for phone service, I call at 5 o'clock they do not pick up the phone on more than one phone and do not call back, I stop by after work at 7 o'clock, the store is completely empty and the sellers are all sitting in their nose picking, and this is not the first time, so I decided to write a review, do not want to work go work with people in the cemetery, dig graves, there is no need to communicate with anyone
The choice doesn't seem to be a bad one. There were no complaints about the quality. But there is often chaos inside. There are many windows to make an order, but only one cash register. They constantly climb without waiting in line, if you ask them not to climb, the employees begin to be rude. They create this chaos themselves. As a result, I began to go to competitors across the street. There is more order there and I have not yet met rudeness
The store itself is good, prices, availability, staff can. Everything is slow, the guys at the computers themselves are looking for spare parts, they go after them themselves, they write out an order, they answer constant calls themselves. The girl at the checkout: payment by card or cash!? It does not remind you further about the discount card)
And now, during the pandemic, everyone is standing without any means of protection. I wonder what their mortality rate is?
Well done, prices do not bend, there are always a lot of people- but they try to find them. You don't have to worry if something is wrong, the money will be returned immediately, even if the spare part and the whole thing did not fit
Queues, mess , it is unclear who and for whom , the issuance takes half an hour sometimes more , which managers are free remains a mystery , some are really hiding behind the counter .
Nice shop , I called , they called you back , the order was delivered to you . It's a little cramped for them there, but it's probably a matter of time, they'll get up, they'll move, there'll be a suite at all.
The handbrake cable was brought twice and twice it was not what was needed.Therefore, the assessment is negative.
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Aleksandr
Level 13 Local Expert
November 29, 2022
The store is considered not bad in the city, but there is constant confusion with the queue, there is no certainty, you can come and defend for an hour.I use this store very rarely only because everything is in line.
I'll start with the pros.
The price is lower than where for spare parts.
Consumables are available.
Fast delivery in the morning for lunch.
There is a delivery.
Minus one and a big queue.