Faced with incorrect behavior of the seller 04.07, first of all, it turned out that way, sorry, I do not have knowledge about the assortment that is available, or what is better to feed a pet, I was asked if possible to buy a certain brand of food, the seller for some reason decided that the question is, do you have such food, customer orientation is to point somewhere with your hands on the spot and say "You go there." Where to? In the food market, this does not happen here." ( he waved several times, dramatically, there was a tear in his voice too ) . Then, when asked to advise something from the feed, I, touched by such an attack, with the desire to already buy something alternative, and the store, it would seem, is interested in sales, and not only in expressing my personal opinion," the young man spread his hands at the hall, saying that we have such a thing.
I hope it made you feel better, or what was the point of this attack, which, by the way, subsided when they said that we were not buying for ourselves.
There is some kind of guess that if you are not satisfied with some kind of request - express it in a polite way, without sending, advise the buyer, especially if he is ready to buy something on your recommendation and in the place where you work.
Была вчера, грамотные молодые специалисты помогли с выбором кормов со скидкой и игрушек для питомцев, также объяснили как заказывать через интернет со скидками, получать как в пункте выдачи. Молодцы!
Почему-то именно в этом месте ужасное обслуживание. Отношение предвзятое. Что-то спрашиваешь, вечно недовольные…по одному слову нужно вытягивать. Я столько лет работала в продажах, обучала продавцов-консультантов, если бы я застала такую работу, они бы и дня у меня не работали!
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Level 5 Local Expert
October 5, 2023
Train your employees to communicate politely with the customer!!!