Faced with incorrect behavior of the seller 04.07, first of all, it turned out that way, sorry, I do not have knowledge about the assortment that is available, or what is better to feed a pet, I was asked if possible to buy a certain brand of food, the seller for some reason decided that the question is, do you have such food, customer orientation is to point somewhere with your hands on the spot and say "You go there." Where to? In the food market, this does not happen here." ( he waved several times, dramatically, there was a tear in his voice too ) . Then, when asked to advise something from the feed, I, touched by such an attack, with the desire to already buy something alternative, and the store, it would seem, is interested in sales, and not only in expressing my personal opinion," the young man spread his hands at the hall, saying that we have such a thing.
I hope it made you feel better, or what was the point of this attack, which, by the way, subsided when they said that we were not buying for ourselves.
There is some kind of guess that if you are not satisfied with some kind of request - express it in a polite way, without sending, advise the buyer, especially if he is ready to buy something on your recommendation and in the place where you work.
It was yesterday, competent young specialists helped with the selection of discounted feed and toys for pets, also explained how to order online with discounts, receive how at the pick-up point. Well done!
For some reason, this particular place has terrible service. The attitude is biased. You ask something, always dissatisfied... you need to pull out one word at a time. I have worked in sales for so many years, trained sales consultants, if I had found such a job, they would not have worked for me a day!
See original
3
2
Show business's response
О
Оксана ..
Level 5 Local Expert
October 5, 2023
Train your employees to communicate politely with the customer!!!