Donatello
39 reviews
June 23, 2024
A great family hotel, large rooms, a huge bathroom with a bathtub and a shower stall. There are many restaurants in the location where you can go for a snack. Breakfast is brought to the room, they say that you can choose from three options, but we only had one. There is no buffet.
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December 24, 2024
Overall, a good, not a big hotel! A large room with an incomprehensible pile of all sorts of non-functional furniture. Lack of hot water. A separate topic is breakfast, which for some reason is delivered only to the room! There is no choice from the word at all! Waiting for an order is 30-50 minutes! Everything was cold, including coffee.
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March 1
Very tired furniture and plumbing. The restaurant on the ground floor makes it difficult to sleep - they turn on the speakers located on the facade of the building under the windows of the rooms.
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June 28, 2024
The hotel is very tired, the wallpaper on the walls is peeling off, the carpet is stained, the furniture is old, the bed is scratched. It was disgusting to go into the shower because there was fungus on the entire tile, I decided that in this case I could use the bathroom, but someone's cut nails turned out to be in it! The rooms are not cleaned by default, for this you need to go to the reception, and the cleaning itself is of extremely poor quality, even the mugs after tea were left in divorces.
There is an option for breakfast in the room, but not one of the days it could not be brought on time, once it was simply forgotten. The breakfasts themselves are the same sandwiches or scrambled eggs every day.
The hotel has a spa, but it has nothing to do with the hotel.
Unfortunately, for such a room price, the expectations were much higher, and here they could not even cope with the cleanliness of the room.
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September 1, 2024
Overall, it's good
But there are questions
The hotel positions itself as a 5-star hotel, but this is far from the case.
For example, all the furniture in the bathroom is swollen from moisture
It is not known when the carpet was last cleaned
The SPA area has only two steam rooms, and you need to make a strong appointment in advance
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September 22, 2024
On the plus side, good breakfasts, spacious room, friendly staff.
Of the cons, the furniture is old, there are traces of mugs on the tables.
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February 19, 2024
Everything is fine, although the prices are not cheap. But a large comfortable room, everything is there, good location. There's a nice restaurant downstairs. A hammam with sauna is included in the accommodation (30-50 minutes per day).
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February 20, 2024
A good hotel, daily cleaning, breakfast for a choice of 3 sets, can be ordered in the room. Breakfast is not brought quickly, it is better to order in advance. Quiet, beautiful views
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July 25, 2024
It has nothing to do with 5 stars and a boutique hotel. Breakfast is like in a Soviet canteen. The condition of the bathroom leaves much to be desired, it's scary to get into the shower without slippers.
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December 31, 2023
A tired hotel above a nightclub. The staff, however, respect. Again, the place is very convenient for trips to the city and to the mountain. But staying in this hotel is not worth the money.
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March 9
The hotel is nice. It's a little expensive, but it's worth it.
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July 29, 2023
A cool hotel and excellent staff, the cleaning is good, the rooms were pleasant and the main thing was quiet, that you can sleep well
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January 26, 2023
We stopped for the night, arrived late, check-in was at 12 a.m. Nothing is working, neither the restaurant nor the bar. They did not offer to order food or drinks , although they could at least offer some kind of delivery. There were no slippers in the room, the floor was icy. We slept in dressing gowns, it was very cold. The windows are stained glass and very blowing. The air conditioner is not warmly installed. There was only tea and that Bowl in the room, usually there is coffee in the rooms. The hammam and sauna, which are described in the description, work only at certain hours. The breakfast is not particularly tasty. But the Latte was perfect. The service could have been better for the room rate. We will not move in anymore. There are cheaper and much better hotels
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December 26, 2023
The best hotel for your money. I always stayed in it, and also Manana next to delicious hookahs. It's a pity the price was raised
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June 12, 2024
Not perfect, but impressive. The rooms are quite large.
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April 28, 2024
Everything is fine, but the rooms are already a little tired and the TVs are very small
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January 29, 2023
Karaoke is in the basement, but it does not interfere with sleeping, only if you have been skiing all day :)
Breakfast is brought by order, not a buffet - it is always not on time or something will be forgotten. Get ready to always eat it cold :)
Very nice girls at the reception! Thanks to them)
A good restaurant downstairs is manana.
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February 22, 2022
This hotel is the best not only in Kazakhstan, but all over the world!!! The quietest and most comfortable rooms. It is located in the most ecologically clean area. Come, check in and you won't regret it
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October 25, 2023
Nice spacious rooms with a cozy bathroom
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September 15, 2024
The dampness in the room was felt
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February 19, 2024
Everything is fine! Except for breakfast👎
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February 7, 2023
The hotel is a little outdated
Staff / super
The breakfasts are very tasty
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January 8
So-so
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May 16, 2022
Huge rooms, polite and attentive staff, good breakfast and a restaurant downstairs.
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October 22, 2023
There was no hot water, the breakfasts were not delicious
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December 7, 2021
The hotel is located next to the karaoke restaurant Manana. Ie. Friday and Saturday there are a lot of people, noisy and sometimes even dangerous (there are skirmishes)
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October 2, 2021
A great hotel, the staff comes to work with a soul, the breakfast is just super!
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November 27, 2022
Everything is great
Especially the restaurant
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October 14, 2023
Breakfast is not very
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April 2, 2024
Great
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January 23, 2022
Clean, cozy, beautiful, good staff.
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May 25, 2022
The price does not correspond to the level. The old hotel
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February 7, 2020
A good restaurant nearby is the solid 4 hotel.
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February 4, 2022
It does not pull at 5 stars in any way, a maximum of 3
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November 17, 2019
Good location. Not an ordinary hotel.
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March 1, 2020
Excellent Georgian cuisine
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August 17, 2019
Rooms, especially with mountain views
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August 26, 2020
Nice hotel
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July 13, 2019
The quietest
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