Awful experience staff is not cleaning room we need to ask about that
А
Анастасия Михайлова
Level 6 Local Expert
December 11, 2024
Nice spacious rooms, a beautiful but cool rooftop pool, delicious food, excellent location, there are bars and a nightclub, you can order alcohol in the room, but terrible service, when booking through Booking, I was checked in for 2 hours, while I have no problems with documents. When I came in and sat in the lobby while I was being checked in, the guard did not ask very politely what I was doing here, despite the fact that I looked more than not like a homeless person, the rooms were cleaned terribly, I had to approach the cleaner and ask to clean again, clarifying the details. They asked if I smoke and when I answered yes, they moved me to a non-smoking floor. The service really suffers a lot, I have not seen this before in Dubai, there are no questions about the rest.
Great hotel, vacationed in 2023. Within walking distance of the metro, Emirates mall. Responsive staff. There is a bus from the nearby hotel to the beach at Palma. I definitely recommend it