There are no suitable words to describe this company. My elderly mother has reserved two places for herself and a medium-sized dog. She repeatedly informed the dispatcher that she was traveling with a dog. However, not only did the driver not put them in the reserved seats, said "go back with your dog", but also dropped them off in an open field in the Khartsyzsk area! The mother barely returned home! To do this to an elderly person, and even in a situation like this! Moreover, the management was aware, as the driver contacted. Why didn't they refuse immediately, at the dispatcher level?! Yes, it was possible not to take it in Makeyevka!
I do not recommend anyone to use the services of Donbass Tour!!!They throw tickets.They say that you are on the list, but when you come... it turns out that you are not on the list, and you can't prove anything to anyone...That's what they did to my mom...and even the bag was moved with medicines.
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Сергей П.
Level 3 Local Expert
November 23, 2022
I called the dispatcher at 7 a.m. to ask what time the bus departs from Moscow. In response, I heard a lot of mat and did not say if someone knows how to contact more senior management, write contacts,
I have been using this company for several years now. Everything is fine. The staff are very attentive and the transport is comfortable. Thank you for your work.