DoubleTree by Hilton Almaty
434 reviews
February 11, 2024
Great stay for my short trip, excellent spacious gym with lots of heavy plates. SPA is another level vs other hotels in the vicinity of Almaty! Great location.
April 20, 2024
Great fresh and varied breakfast. Amazing gym and indoor pool. Spacious rooms. Very happy with our stay.
1
August 31, 2024
horosho
May 20, 2023
Great rooms, wonderful view from the window, excellent breakfast which includes great variety. Front desk team are very pleasant
3
June 7, 2023
Nice hotel, good team!
January 16, 2023
My favorite hotel! Always hospitable, lovely and tasty ☺️ Thank you!
3
August 11, 2024
The hotel is nice, the location is great, but it's old, and it shows. Not 5* that's for sure, because there are 4 better ones. But it is a very convenient place for business. And I will mention the spa separately - I liked everything there. I recommend walking in the morning, there are no people at all. Overall, the hotel is good, I recommend it if it is important to be in the city center and ready for some nuances.
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December 23, 2024
A wonderful hotel with wonderful staff and good service! The rooms are large and spacious! Clean and modern! I really enjoyed the breakfasts, but the SPA area was especially enthusiastic!
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September 4, 2024
Cozy and comfortable rooms, and most importantly the view from the window!!!))) friendly and helpful staff. Delicious. Clean, aesthetically pleasing. No wonder the Kazakhstan national football team stops here.
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April 30, 2024
Great hotel, in the city center. The rooms are lovely, the beds are comfortable, and all services are really provided. Breakfast is early, which is very convenient when you are on a business trip, the food is of high quality. And very nice staff at the reception))) they helped me print out the necessary documents and did not charge a fee. It was a bonus from the hotel! Very nice! I definitely recommend it!!!
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3
October 26, 2024
An excellent hotel for business conferences of the 4-star level. The service is friendly, everything is clean, but the best thing is the location and its own Parking. Good luck to this hotel.
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December 6, 2024
A good hotel. Convenient location for a trip to the mountains. Excellent breakfast, very varied. The rooms are clean and cozy. The staff is friendly.
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January 1
Excellent hotel, excellent service, delicious breakfast, swimming pool and saunas, good area, close to shops and shopping centers, a good place to relax
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February 10, 2024
I liked it, it was from February 2 to February 4. The staff is polite, the food is varied and delicious, clean, tidy. I was in a 2-bed room 407. The beds are separate. There is a hair dryer, ironing board, iron, shampoo, hair conditioner, shower gel, body cream, disposable toothbrush, toothpaste, razor, shaving foam. The room is cleaned daily. Sauna, swimming pool, Jacuzzi are excellent.
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3
February 24, 2024
It's a very beautiful place. Delicious coffee, polite staff. The most beautiful view from the high floors, a sight to behold. It was only very cold in the lobby on the first and second floors. But it seems that this is not the reason for the hotel, but in Kazakhstan there are interruptions with gas (or heating). At least that's what they told me. There is a very cool graffiti next to the hotel! And I was also surprised that the hotel is located just in houses, among ordinary Soviet buildings :) As a tourist, I remember it all. I recommend going there!
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November 27, 2024
There was no refrigerator in the room, no cleaning, and as such - empty packages for dental supplies and everything like that. There were a lot of us and apparently the staff couldn't cope-since everyone's story was the same. The girl sat in the elevator, which was stuck for 10 minutes, the other one's card did not work and she could not go down the stairs, since the card did not work - this is generally trash. In general, an ordinary hotel for 3, especially since it is already visible that it is damaged
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August 6, 2024
To say that I am shocked by the service is to say nothing. This is the first time I have seen that there was not a single intelligible person at the reception. It feels like they have recruited schoolchildren (and no offense to them). It all started with the fact that I was asked at check-in: "Do you really need help with your suitcase?" Oh, I didn't expect this at the Hilton.
Then the payment for the room did not go through. I explained that my husband would return in an hour and pay for it, but all that hour they called me and demanded to urgently pay for the room, despite the fact that I explained that I was tired from the plane and would rest. When asked what the problem is if the payment is in an hour, the reception employee could not clearly answer.
In general, throughout our stay we were constantly confronted with incompetence and, sorry, stupidity of the staff. As a result, it was decided to go to another hotel.
In general, this level of service is completely unusual for Hilton. We have stayed in hotels of this chain in different countries, but this is the first time we have encountered this.
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October 24, 2024
Nice hotel.
What I liked: spa, nice pool, sauna and fitness center. Room service is fast and delicious.
What I didn't like: cleanliness in the room, dirty windows.
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January 16, 2023
Overall, the hotel is wonderful! The breakfasts and lunches are varied and fresh. Room service, room service, porter and reception - I liked everything! The prices are very reasonable! The rooms are clean, spacious enough, and have everything for a morning coffee! The refrigerator is too small, but it doesn't matter. I especially liked the spa area! She's gorgeous!!! The pool is clean, does not smell of chlorine, baths for every taste, massages for a fee, but everything is very inexpensive and specialists are trained. The only drawback is that the card in the elevator only works for the floor where you live!!! And locking the doors to the stairwell!! therefore, when we decided to go down the stairs to the floor below to our friends, we simply could not open the door from the stairs! We called a friend, he opened the door, but there were 2 doors, and the first one slammed shut.... And we found ourselves on a cold flight of stairs... we went down to the 1st floor, but there was no access to the hall either.. There was not a single phone, 🆘 button or other means of communication on the stairs. We barely got through-we shouted, the security opened to us only on the 1st floor. That is, if you get on the stairs, you will stay there))) So a big request to the management of the hotel - be sure to work out this issue!!
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April 3, 2024
The hotel is very tired. The staff is polite, but with a tunnel mindset.
The rooms are spacious. Well-stocked. The refrigerator did not work, the air conditioner did not work, it was hot in the room.
Swimming pool, gym, sauna area - everything is wonderful.
The food in the restaurant upstairs is excellent, but with a pretty good price tag by Almaty standards. That's why there was no one there for the two days that we had dinner there.
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July 13, 2024
A great hotel - large and equipped rooms, a great breakfast with local flavor and sparkling, chak-chak, a really huge and full of fitness equipment fitness center. So I recommend it
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November 17, 2024
The hotel corresponds to the number of its stars. Very comfortable rooms, beautiful mountain views, but maybe it depends on the floor. The spa and pool are just great. I highly recommend it
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October 20, 2024
Great hotel. A gingerbread is presented as a greeting. It's a small thing, but it's nice. Breakfast is on the level. The location is super.
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May 16, 2024
We were on the summer veranda of the restaurant on the 11th floor. The view is simply mesmerizing, the kitchen is amazing, the service is excellent. But the prices are simply sky-high. So if you suddenly get ready to have dinner and enjoy the view, get ready to spend a really unrealistic amount)))
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April 23, 2024
Corresponds to the network. It is located near the stadium, so when competitions are held, loud music can be heard very well. 04/21/2024 played from 7 a.m.) in the evening, you can meet with football fans if a match is taking place, sometimes aggressive, although there are a lot of police around during the game
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3
August 30, 2024
Everything is fine! The breakfasts are gorgeous, clean and cozy, calm. Thank you all for a good rest!
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January 10, 2024
A beautiful hotel in a beautiful city. It is very beautiful, delicious, and cozy. The pool is large, spacious, and warm. We had a wonderful rest, I didn't want to leave. I am happy to recommend it, you will not regret it.
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December 24, 2022
The hotel is new, the rooms are excellent. The spa is amazing, the water is just right. The steam rooms are cool. There is a restaurant with panoramic views. The staff is excellent, I want to mention the excellent work of the general manager, there were several unpleasant situations that he solved. What I didn't like was the daily food of the same type. There seems to be a lot of everything but nothing to eat. But I realized one thing after I moved out to 4 stars that it was much better, but still if you go to Almaty, then below 5 * is not an option to live, since the level is 1 lower everywhere, that is, where 5 is 4, where 4 is 3. Next time I'll try the Ritz, maybe the situation is different there. But so far, the situation is similar for the other 5*. In general, I was satisfied with the hotel.
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3
June 5, 2023
Not a bad hotel. Clean, attentive staff. But... they save on hygiene products, etc., as in many hotels. Not the level for a good hotel. The work of the spa staff spoiled the whole impression in the end. We signed up for a massage, the massage was great. As a compliment, they told us to bring tea, but after the massage they took us to the salt room and got lost. At some point, we realized that they had forgotten about us and went up the long labyrinths to the reception. The girl at the reception desk said that tea was already in the cafe. I went back to this cafe again, there's nothing there. After that, she said that they were closing and tea would be brought to the room. Tea was also not brought to the room until I called the hotel reception and explained the situation. I was refused twice, referring to the fact that the restaurant carries a compliment only in the spa. After I asked to call the administrator, they finally promised to arrange it. As a result, they did not bring what we asked for. But we've already given up…
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3
June 17, 2024
Nice hotel, I liked it. Delicious breakfasts, courteous staff, clean and cozy rooms. However, the fountain did not work on the territory.. But maybe it will work later...
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November 21, 2024
One of the advantages is the location and design. One of the disadvantages is a very long service in the restaurant on the 11th floor, we waited 1.5 hours for the order. There is nothing in the mini-bar, you have to order water and juices by phone, wait a long time.
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July 26, 2024
A decent hotel is modestly and imperceptibly located. I liked everything. The location is very convenient.
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March 2, 2023
We would like to express our gratitude to the girls at the reception - Nella and Dina. A very quick solution to all issues. Well done!
I liked the hotel. The rooms are spacious (even ordinary), the breakfasts are excellent, there was even caviar with pancakes. Good and delicious!
It would be nice to extend breakfast for an hour, it would not be bad.
The SPA is great. Especially the bath complex with a choice of two steam rooms and a hammam, there are also two fonts. Great vacation!
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June 19, 2023
The hotel is new and fresh. The rooms are spacious, the staff is friendly, the breakfast is on the level (sparkling in the morning is great). The location is convenient, mountain views from the windows. The spa area is also new and clean, somewhat uncomfortable in my understanding (showers somewhere between the baths and the pool, in a cubicle) The price is a dump of the head, of course)
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April 21, 2024
The already slightly "tired" cast. But the staff is at a high level, the pool, sauna, breakfasts are all great! The beautiful and sunny city, as always, is hospitable!
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3
July 2, 2024
A great hotel. Polite staff, clean, fresh renovation, lovely rooms, convenient location. I recommend it!
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October 11, 2024
We were there, we had a meeting about real estate in the big hall, we were invited to this place, the staff service is good.
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October 23, 2024
The hotel is not customer-oriented.
The staff is ungracious and unhurried.
The suites are disgusting: an awfully long unnecessary corridor with furniture on the wall is absolutely non-functional and inconvenient.
I do not recommend it.
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December 12, 2024
Horse meat and red caviar for breakfast every day along with champagne, excellent quiet rooms, paid points so that the 5th night was free
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September 17, 2024
Respond. For breakfast, champagne, fish, everything is delicious. Silence in the rooms. There is also a spa, but there was no time to walk
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April 3, 2024
Hilton is hilton. A wonderful spa with a multi-level pool, a magnificent hammam, although it's a little hot for me. Beautiful pools with cold and salt water. Breakfasts are on top with freshly squeezed juice, national cuisine. Although the price tag is 5+.
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August 9, 2024
The staff is polite. Parking for guests is good, but unloading is just terrible. The entrance is narrow so there is no parking. You drive at the 10th attempt, turned around and left.
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December 27, 2024
Great hotel in the city center. Everything is nearby and accessible. Excellent spa.
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June 19, 2024
A very pleasant hotel, located in a quiet place, in the center of residential buildings. But the entire infrastructure is at hand. I really liked the breakfasts. The staff is very polite and courteous. Cool view from the window. The restaurant on the 11th floor is beyond praise, the food is delicious, the view of the city is wonderful.
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December 15, 2024
Well, for that kind of money, it was possible to refresh the repair shop, more expensive than in Dubai, and the lounge is not ice, they also do not meet joyfully and gloomily very much, and there is nothing to eat in the restaurant and at exorbitant prices, it's a pity
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August 2, 2024
Everything is in the Hilton style! Lovely pool, good breakfasts, comfortable rooms.
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May 21, 2022
A good hotel, you can stay with pleasure.
Advantages:
Location - the city center, near the metro, restaurants, close to attractions and if you need to get to Panfilov Street (the main pedestrian street is one metro stop or 15-20 minutes of a pleasant walk)
Breakfast is a good, decent breakfast with enough choice, everyone will be able to find what they like. Without super frills, but you can definitely start the day perfectly. For example, there are two types of porridge (oatmeal and rice), pancakes, scrambled eggs or omelet to order (cooked with you), sausages, scramble, side dishes, vegetables, fruits (mostly canned, but there are also whole fresh fruits), cottage cheese and dairy products, pastries, tea and coffee, juices.
The lobby bar and rooftop restaurant are expensive at local prices, but high-quality and delicious. If you are too lazy to go somewhere, you can easily have dinner at the hotel. Clear and extensive menu, high quality.
By the way, I can recommend a great restaurant right next to it (again, if you are too lazy to go far from the hotel) - it's called Qaimaq, go and you won't regret it.
The rooms are very well cleaned, nicely decorated, quite large and with high ceilings. A comfortable large bed. The shower in the standard and superior standard rooms and the shower and bathroom in the rooms are on a higher level.
Service - the staff is very attentive and welcoming.
Parking is available on site, free, guarded.
Wifi - I always had enough for everything (social networks, surfing the Internet, listening to music and watching videos). For work, if you ship extensive and large files, then of course it can slow down.
Minuses:
There are minor flaws in the rooms - the socket in the bathroom is low power, so you can't turn on the hair dryer there or charge something. It is necessary to dry in the corridor of the room (and the cord of the hair dryer does not fully reach the mirror). It is solved - ask for an extension cord at the reception.
Water in the shower - sometimes there are short-term pressure interruptions. They are fast and do not cause much discomfort (to me personally), but this can happen and it is a little strange in a hotel of this level.
Just the features:
By default, you can only take the elevator to your floor and the floors of common spaces. If you come with a company and are on different floors, just go to the reception with your friends and room cards and ask to allow access to each other. If everyone agrees, access will be granted immediately.
SPA and pool - keep in mind that the water in the pools is very warm. If you were planning to practice, it is unlikely to work out. However, there is an official Olympic swimming pool within walking distance (2 minutes), if you really need to, you can go there.
The overall rating is 4, not 5, precisely for these shortcomings in the rooms. I have a special opinion about hotels of this level - given the high price and status, I cannot forgive such mistakes. I could easily forgive this for a lower-class hotel.
However, I assure you that the Hilton is really a place worthy of your attention, I have been here twice and I will be happy to return again.
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November 21, 2023
A very nice hotel, large rooms, welcoming staff, varied breakfasts to choose from, a chic SPA area with a swimming pool, convenient location, I recommend👍👍👍
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May 9, 2024
Nice comfortable hotel. The room has everything you need. The high ceilings and huge panoramic windows overlooking the mountains are very impressive.
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March 3, 2024
We love the hotel in Almaty, we return every time as to our home!) great location, cozy and comfortable rooms, delicious breakfasts!
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