DoubleTree by Hilton Shymkent
158 reviews
February 25
Good hotel for a short trip.
- a little noisy rooms, can hear the hallway clearly and adjacent rooms way too clearly. Can also hear sound from above and lower floors.
- no chargers for ev cars
- food is great
- swimming pool is good
May 19
Great place to stay, recommend
October 27, 2024
clean hotel with full services, including an indoor pool. friendly and attentive staff, with great restaurant offerings and drinks.
February 9, 2024
Hotel itself is not bad. Lobby a bit small but very comfortable. Rooms are very good and comfortable bads. Only pillows are not very comfortable.
May 30, 2024
Standartniy, obichniy otel. Bar tak sebe s assortimentom.
July 21, 2024
The best hotel in the city
February 28, 2024
Very good
1
May 18, 2023
Good place.
May 9
Great hotel. Opposite Abaya Park and circus, tennis courts nearby. The city center is a 10-minute walk away. The service is excellent. The rooms are spacious. But the bed is a bit soft for me (subjective opinion). The breakfasts are good and varied. The hotel has a swimming pool, which was very cool at 35 degrees. The cleanliness of the hotel and the rooms is excellent. And the price is very reasonable. If it's Shymkent, then I'm back here!
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February 10
Instead of Turkey and Dubai, everyone needs to go to Shymkent! There are awesome kebabs nearby in Zheti Tandoor and it's delicious everywhere in Shymkent. And the awesome Russian Theater is the best thing you can do in the evening is go to the theater. Unexpected and cool.
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January 13
Everything is great, I have never regretted staying at this hotel, the cuisine is fantastic, there is a bowling alley nearby, the hotel has a beautiful pool, the rooms are clean, the staff is polite and courteous, but there are no rooms for smokers, you have to go outside
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January 19
I regret to write this review, because I still can't give it 4 stars, but I really wanted to.
This hotel could easily have claimed more, if not for the poor quality of the management team.
How else can you explain the lack of staff at the reception in the recreation center? As well as the lack of order in its premises? The photo of the pool on the website does not correspond to reality (it has never been swimming, in case someone suddenly thought; just a large bathtub).
How to explain a very modest (by the standards of hotels of this level) breakfast? Send the chef to study at Ibis (Almaty).
I mistakenly thought that I would end up in a hotel of the Novotel or Holiday Inn level... so even the Ibis, I must admit, will be cooler in the end.
Because a good hotel is not only about high-quality finishing materials, like here… A good hotel is a deeply meaningful service philosophy. And that's exactly what was missing here... alas.
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November 29, 2024
Clean, cozy, quite decent service. But there are still minor nuances that should not be in a real Hilton. Details in the finishing, cleaning and maintenance of infrastructure. It's all the fault of local adaptation, without proper supervision of work, and low qualification of staff, as is usually the case. In general, if you don't find fault, it's quite decent, but for a price tag with a 50% discount at least))
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December 24, 2024
I stayed in December 2024, when it was winter outside. At the same time, the heating in the hotel (5th floor) was working in such a way that it seems to me they were trying to remind me how hot and stuffy it is in Shymkent in the summer! On the floor, in the room itself, there is nothing to breathe, it is very hot! The heating in the room was turned on at full, scalding hot air was coming from the air conditioning system. I turned off the heating and opened the window and did not close it once during the two days of my stay, but the room did not feel comfortable. It was impossible to sleep in such a stuffy place. Plus, the noise of the street from the open window prevented, but to close the window is to suffocate in general.
They apologized at the reception, but said that apart from turning off the heating and opening the window, there was no way to fix the situation (this does not help).
During my several stays at this hotel, when it was still Canvas, I did not notice this..
Another disadvantage is that there are no refrigerators in the rooms. More precisely, there are empty mini-bars, but they do not work for cooling.
These significant shortcomings for me influenced the assessment. The rest is just like in a regular Double Tree, including cookies)).
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April 12
Excellent hotel, breakfast without any comments, it was nice to sit in the bar in the evening, caesar salad with chicken is good, lentil soup is excellent, potato slices are excellent, ginger tea for 4+, homemade red wine is good.
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March 29
I stay there all the time. Friendly staff, clean and cozy rooms, swimming pool with gym, excellent cuisine. Good location and quiet location. I recommend
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April 5
The hotel is clean and new. I'll give you a C for the location of the hotel and the staff service. They are well done, friendly and helpful. But the hotel does not match its standard. The breakfast is good and meager.
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February 5
A cool hotel, a very comfortable bed and accessories, a large TV, a bathroom. A good breakfast. There are no complaints. I really liked everything!
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January 5
Excellent clean and cozy hotel, fresh and comfortable rooms, helpful staff. A nice sauna and a clean warm pool also left a good impression.
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January 19
We often visit this "nice" hotel. The price is 5 stars, and everything else is a maximum of 3. I have never written a review, but today it boiled over!
No service, no lack of it. The staff is not qualified for the hotel level. We checked into a room with a child, which was smoky. The bathroom floor is dusty. And the cherry on the cake is the administrator Zhansaya, who introduced herself as the main one, who is absolutely not competent in solving issues with regular customers and priority club members. To all the questions why it cannot solve the issue, one answer is "because" The Curtain!
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1
April 30
Friendly and helpful staff. The room is always clean, everything you need is there. The breakfast dishes are excellent. Sauna,swimming pool, gym.
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1
February 25
Everything is clean and tidy. There were problems with the Wifi connection, but everything was quickly resolved through the reception. The room prices are adequate. Parking is not overloaded, you can leave the car safely.
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July 12, 2024
A global Chain hotel in Shymkent. It seems to be in the center and it is convenient to get to the bazaar and the center. Everything is on the level. You will say that it is not so that there are only 3 stars. The reception is constantly empty and no one greets the guests. The feeling that I came to an ordinary courtyard for $ 5 per night. And here the price tag starts at $60 per night. I'm shooting a star for this. That there is no appropriate atmosphere. There is a peculiar smell in the corridor of the hotel, not pleasant. Also, a small spider was already inhabited in the bed room)) for this, I also take off a star. It's not critical, but it shouldn't be like that. I also recommend updating the phones in the rooms so that you can call the reception. A critically quiet voice that you can't hear anything at all.
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1
April 11
This is a great hotel!
All the service provided is at the highest level. Comfortable rooms, luxurious breakfasts and the presence of a SPA make this place a must for repeat arrivals.
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1
May 27, 2024
The hotel is ideal for a long stay, as in my case – 2.5 weeks. All impressions are extremely positive: modern design, cozy rooms and convenient location. The swimming pool, fitness equipment and sauna are a great bonus for relaxation. I can't help but mention the included breakfast with an assortment of fresh vegetables and fruits. I recommend this hotel for a stay, it really is the best place.
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May 22, 2024
One of the best hotels, now my favorite hotel in Shymkent. In addition to all the standard advantages, this is the only hotel that has provided 2 standard, adjacent rooms with large beds for a family with 5 children. All other hotels, including Rixos and tp, did not allow such a check-in, given that the eldest daughter is only 10 years old. And even though we were ready to rent a 92 square family room. I would also like to note the very convenient location next to the park, within walking distance of many restaurants for every taste.
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March 21
nice hotel, very nice spacious rooms, polite, ready to meet the staff. We checked in in the morning long before the arrival time without any additional charges. I recommend.
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November 27, 2024
I came to Shymkent for the first time for work. The room is clean, cleaning, changing towels, etc. If something is needed, they respond quickly to the request. Then they call from the reception and find out if everything is okay? Am I satisfied? It's nice). In the morning at breakfast, when I poured coffee from the machine, I spilled and dripped coffee from the cup. An administrator named Darkhan came up and offered to replace the coffee. In the end, they made me fresh coffee and brought it to me themselves. (buffet breakfast, self-service). It's a little thing, but it was really nice. Thanks to the DoubleTree team. I still have good impressions. The staff is polite and generally liked Shymkent.
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July 2, 2024
Cool. The description on the hotel's website is true. Everything is clean, everything is available in the room. The sauna is good, and there is a fairly large pool with warm water. The breakfast is great. The staff is on top. I definitely recommend it to everyone!
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1
May 26
As usual, everything is at a high level. Everything is fine, except for the gym. The lounge is too small for this level of the hotel and the pool is also not big and not deep. Otherwise, everything is fine.
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October 27, 2024
Great hotel! The rooms are always clean! The staff is polite! The service is at the highest level! The breakfasts are very tasty! A sauna and a swimming pool are a must-visit!
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May 25
Everything is top in the hotel:
Breakfasts
Rooms (only a so-so shower)
Location
Shymkent lake on the crane.
What could be even better?
I recommend you to stay.
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February 14
It's a good place, I love these little hotels. It's clean, cozy, there's a sauna, a pool, delicious food, and everything is fine.
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October 21, 2024
This is a great hotel. Service at the international level.
We liked it so much that we stopped there two times in a row.
Now I will stay in Shymkent only here. The price is good, the location is good.
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March 21
Excellent offer, location, price 30 thousand tenge per day, the room is clean, everything suits, I recommend
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May 20
The rooms are clean, there is a choice of breakfast, a swimming pool, a sauna, but the floors are very slippery, you need to be very careful. So everything is fine
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December 1, 2024
A great hotel, everything is thought out to the smallest detail. Ironed linen, comfortable mattress, daily cleaning, delicious breakfast, attentive staff
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March 30, 2024
A pleasant hotel. The standard room is not large, but clean and cozy. There is everything you need in the room, tea, water. There is even an ironing board with an iron and all sorts of little things like a shoe spoon. I was pleased with the full bath. The breakfasts are decent - a buffet.
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1
January 11
The hotel is very good, I like it better than other hotels! A Hilton is a Hilton that justifies its 4*
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November 5, 2024
Nice hotel. Convenient location, good service. Delicious breakfasts. Clean, tidy, cozy, polite staff.
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October 5, 2023
The hotel is at the highest level. The rooms are clean, cozy and comfortable, which is not unimportant. The breakfast buffet is also very tasty. The hotel staff is very kind and helpful. I was satisfied with the hotel. I will be in the city of Shymkent, I will definitely stop by this hotel.
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2
May 24, 2024
Delicious food , clean room , but the refrigerator is empty . Dark curtains are very comfortable and a soft bed and also very good service and a very powerful faucet and a beautiful view
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1
June 14, 2024
A divine breakfast with champagne and mussels. Everything is at the highest level according to Hilton standards. The only location is not the most atmospheric. But this is if you find fault too much
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June 12, 2024
Clean and cozy, the room has an iron and ironing board, delicious and varied breakfasts. The best price-quality ratio.
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May 30, 2023
Nice hotel.
Polite staff.
Large swimming pool and steam room.
Clean rooms and a 55-inch TV.
The phone and TV communication function is perfectly implemented.
Unlimited free water and a good breakfast with seasonal fruits like strawberries and cherries.
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October 5, 2024
Not a bad hotel, hamam service, breakfast is on top! There was cool water in the shower and all the time it was one of the cons! Overall a decent hotel!
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March 29
Great hotel! Very good level of comfort and interior
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February 25
a great place for a conference, satisfied with the level
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December 16, 2023
A great decent hotel. The rooms are clean and not large. If you want warmth, take it on the 4th-5th floor. It 's colder below . A good breakfast. There is a swimming pool. The gym is not very good
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June 15, 2024
Khoroliy hotel, comfortable rooms, room cleaning every day. There are conference rooms. At the reception, they treated their own pastries, delicious breakfasts
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