We express our sincere gratitude to Dmitry for the excellent organization of our conference. Your restaurant has captivated us with a cozy atmosphere, attentive service and a high level of professionalism. Thanks to you, the event was perfect.
We recommend Duman Hall as an excellent venue for events.
With respect,
Profi center, integrated security systems.
We stayed at the hotel on 07/19/24. We had to spend the night off the road. We were offered a half-rate semi-suite room for 16 thousand tenge. Everything in the room is clean, cultured, washed from the road in the shower (all accessories and towels are available). The car was parked under lights and a camera in the parking lot. The receptionist is polite, thanks to her.
I liked the hotel very much, the administration did well, they immediately eliminate all comments, the breakfasts are very tasty. The rooms are very clean and cozy.
I stayed at this hotel, the rooms were converted from a banquet hall, the ceilings are 10 meters if not higher. When there is a banquet in the restaurant, the floor in the rooms is shaking, you will not be able to fall asleep until the party is over.
It is a very unpleasant place, but perhaps for the locals it will seem bohemian.
The staff is only interested in the daily payment, after learning that you have been for the last day, they said in the morning that they could not make breakfast, food ran out abruptly, there was no tea, bread, eggs.
I remind you that this hotel claims to be 5 stars, in fact it is a maximum of 3 stars.
Disadvantages of the hotel 😐
- Very high room prices, standard for the price of a Suite
- they do not follow the chain of command👺
- the appearance of the staff corresponds to the saleswomen from the market.👀
- the windows are blown and the room is cold⛄️
- the main shower does not work, and the hose with very weak water pressure and the water is slightly warm💦
- there is a shortage of toilet paper
- toilet accessories of very low quality
soap does not lather, as well as shampoo with gel, a disposable razor is blunt.
- the linen is changed a day later, after you inform us about it.
- there is no remote control from the air conditioner, the remote control from the TV with poorly functioning buttons
- VERY poor noise insulation, banquets are constantly held at night.🎤
- Weak Wi-Fi signal📡
- old dirty smelly curtains, dirty windows.
- dirty furniture, old mattresses.
- the renovation of the building is not monitored.
- In the restaurant on the ground floor, you can only wear a jacket, it is also very cold.
- Old stale bread is served for breakfast, and sometimes there is no bread at all.
- Yogurt is given with an expiration date.
- Fruits can be rotten.
- tables are poorly wiped.
Of the advantages
- there is water, a bed, furniture.
- the chef cooks well in the restaurant, it's a pity the breakfast is prepared by the administrator, as well as comfortable sofas and tables.
- there is a parking lot
- there is a shopping center nearby
Hotel: The room is clean. The junior suite has nothing but furniture. The furniture is intact. Plumbing is flowing. Music from the restaurant downstairs can play loudly at night. In general, this room is not for relaxation.