I was repairing my phone (Xiaomi Redmi Note 11 Lite, in case it's important), I needed to change the battery, very nice and friendly staff. Due to the fact that the phone is needed almost all the time and it was not possible to replace it with something, for faster repairs they offered to order the part first (which they promised to bring to the point in 1-2 days and brought it the next day), after that they contacted me so that I could approach them and they would give me 20-30 minutes They'll do everything. I really liked the offer, the price was adequate, I agreed and did not regret it! Everything was perfectly done, no complaints! Many thanks to the guys and, in particular, to Bogdan for the wonderful work!
P.S. I accidentally spilled water on the laptop (quite a bit, but through the keyboard). Gaming laptop (Asus TUF Gaming). I immediately soaked all the water, turned the laptop over, put a towel on, took off the back cover, soaked everything inside, called the guys, explained the situation, and told them to disconnect the battery from the mat. The fees were explained exactly how to do this, and I quickly took them to my nearest point in Green. I ran literally ± an hour before closing, they said that he would get to the master only tomorrow, they calmed him down, explained everything, hired him, said that after 15-16 you can call to ask what and how. At about 3:30 p.m., I called, told them what and how, the consequences of all the damage were repaired (several tracks on the board were damaged) and the master asked to pay attention to the hinges of the lid attachment (which was not related to the main problem at all, but it was noticed and explained in detail, for which many thanks!). We were guided by the price and timing of the repair, everything was completed on time, the price was indicated unchanged upon receipt of the device. Everything is clear, it works great, thanks a lot to the staff! Especially Pavel, Bogdan and his replacement (unfortunately, I didn't remember the name).
I would also like to emphasize that absolutely all the employees with whom I was in contact in one way or another were very friendly and polite))
I was repairing my phone. In general, everything is fine. Of the minuses, I want to note that each time they called excessive deadlines for work, i.e. the receptionist says in 1-2 days we will diagnose and call to coordinate the repair - in fact, they called on the 4th day. They agreed on a repair, they said they would do it literally in 1-2 days - after the notification came only on the 4th day. Of course, it is not critical, but somehow it is not very pleasant, it would be better to name the real terms. And another disadvantage is that there is no terminal for card payments. Nowadays, being located in a huge shopping center is somehow not very convenient.
I liked the attentive and polite communication! We quickly found a problem with the laptop. We have proposed several solutions. We communicated very politely.A convenient location, unlike those who offer home visits. Fast, easy and simple!
more