Ecolines Minsk

4.8

1107 ratings

Rate this place

Level 6 Local Expert

The rude, boorish attitude of the operators on the phone, it is difficult to get through. Sometimes during working hours you just hear "the subscriber is temporarily unavailable." How's that? Prices are rising out of thin air! In the morning, one price, in the evening for the same flight is already different and much higher. To which the operators respond in a template: dynamic price. The irrelevant price of a bus ticket is published on the main page, the lure. The service has gone bad! And no one pays attention to it.

See original · Русский

Андрей Номед

Level 5 Local Expert

Horror!!! A 17-year-old passenger was not allowed on the flight due to the lack of written permission from his parents, certified by a notary. I, the father of the child, was present at the landing. My verbal permission was not enough. They refused to refund the money for the ticket. Other carriers have never had problems. Why is this information, according to these rules, made known only on boarding the flight?

See original · Русский

Галина Климова

Level 6 Local Expert

The best bus carrier! In my experience, there have never been bus replacements, postponements, delays, and so on, unlike some. I recommend it!

See original · Русский

Елена Сокол

Level 3 Local Expert

I'll start with a good one. I was traveling on the night of May 1-2 to Bialystok on an evening flight 17.25 from Lida with a transfer to Mariampole in Lithuania. I wish I knew the driver's name. We arrived in Mariampol at night. The train stations are closed. There are no lights on the platforms either. We have to wait for our bus for more than an hour. The driver found out when our bus was coming and waited with us. We were warm, with coffee and tea and a toilet. It's very nice. Thank you so much. This is important for people on the road. A little later I will write a completely different review about the way back

See original · Русский

Анастасия Латышевич

Level 12 Local Expert

In general, it's great A trip from Minsk 1800₽ There were 3 stops (2 without shops, 1 at a gas station near St. Petersburg) There is a tablet with a bunch of movies, a couple of games (chess, birds) Music, 1 audiobook And fairy tales for children Tea and coffee for free (but not used) A good toilet The chairs are comfortable, but if the person in front of you lowers the seat, it's inconvenient to watch movies (( Sometimes the tablet may freeze It is convenient in a trailer, better than by car There is a drop-off at Moskovskaya and at the bus station The ticket must be printed out Own headphones or buy them for 100 rubles there There is food too, a sandwich of 6.50rubles.b is very expensive The coccyx hurt a little I hope my information will help customers 3 photos, silver clouds from the bus

See original

янкович

Level 3 Local Expert

The company is all against the client. Customer orientation is not about them. We were late for the first boarding point. A bus with a transfer. But they didn't let us on the second bus along the route. Surprise ticket is cancelled, buy another one. And there is one answer everywhere, we have instructions.

See original · Русский

Катя К

Level 5 Local Expert

We arrived exactly on time from Minsk to Moscow even a little earlier, there were no problems stopping, convenient buses were there and back, friendly drivers.

See original · Русский

Сергей

Level 3 Local Expert

Everything is great. The crew did well. Peace and good luck to all.

See original · Русский

Виктор Тимошков

Level 12 Local Expert

Mince-Moscow. The flight is overnight. Minsk Bus station is a bus station on Novoyasenskaya Street. The bus is cozy and clean. Drivers know their business. There are enough sanitary stops. As a rule, at the gas station, where you can eat and drink coffee. We arrived at our destination even ahead of schedule. It became an additional convenience for me. And for those who traveled further by metro, they had to wait for the opening of the metro station.

See original

Роман Швецов

Level 2 Local Expert

The issue with Ukrainians has not been resolved, we have to wait for two hours at the border in the Republic of Belarus until they are interrogated, the whole bus is standing and waiting, the coffee machine is not turned on at the Baranovichi - Minsk section, I would like to take more care of passengers.

See original · Русский

Nikita Lemeschenko

Level 5 Local Expert

Bad attitude towards customers. To get through to solve some problem, either they don't answer the phone, or the number is busy. There was a crash on the site, they promised to do it from Saturday, no results on Wednesday at lunch. After solving problems with the site, the administrator changed tickets for completely different seats (there are 2 of us), explaining that others were busy, although there were half a bus according to the double seats program.

See original · Русский

Екатерина Ивановна

Level 3 Local Expert

We were traveling as a family on 17.06 to Warsaw. Earlier, we always used the services of Ecolines and everything was always great. This time there was a wild horror. An atypical bus for the company, terribly inconvenient. The chair did not recline, the screen did not work, the curtain did not cover the window. And the most important thing is a broken air conditioner in 30 degrees of heat. The drivers are rude, the questions were not answered. Calls to the office asking about changing the bus did not bring results. 17 hours of hell in a terrible stuffiness. I have never seen such horror anywhere. Yes, and we were traveling with small children. We paid for comfort, but in the end we didn't see anything worse. I hope the management will take action

See original · Русский

Дарья Я.

Level 2 Local Expert

in general, the trips from Minsk to St. Petersburg and back were good, but one unpleasant moment disappointed. the three of us were traveling, when booking, the operator clarified whether seats were needed nearby, to which I made it clear that yes, they were needed. I saw several suitable options on the diagram when booking. during the conversation with the operator, there was no opportunity to look at the diagram, so I trusted the girl. as a result, I was driving near the door, and my friends were at the very end of the bus. We were already close. the coffee machine and toilet were working. it seemed like it was possible to charge the phones from the sockets under the seats. There are enough movies, games and music for a long journey. The staff was very nice on the way back.

See original · Русский

Дана Атлыгина

Level 3 Local Expert

We were traveling from Minsk to Warsaw on 20.01, flight 21:45. We arrived almost without delay and crossed the border very quickly. The drivers answered all the questions. They are very polite and neat. The Wi-Fi worked perfectly, the cabin temperature was comfortable. 👍

See original · Русский

Лариса Врублевская

Level 13 Local Expert

To begin with, getting through is a problem. There is a shortened day on weekends, on weekdays they work from 14... This is a tin!!! In Intercars, for comparison, they work until the last flight that has to leave. I have to go with this carrier, but it so happened that with a guitar. And then it turns out that the guitar is only in the luggage, for 90 rubles... And they are not responsible for it. There is no way to buy the place, as the bus is full. But they didn't offer me any other options. My rating is 0. AND I DO NOT RECOMMEND IT!!!!

See original · Русский

Оксана П.

Level 2 Local Expert

Hello! I will say frankly and honestly that with Ecolines we had the worst trip of our lives. We left Minsk - St. Petersburg on July 31, a bus broke down in the middle of our road. There was no Wi-Fi or toilet on the bus. The bus stood on the road broken for 8 hours! Only after that they sent a minibus from St. Petersburg, in which only 20 people could get on (we were lucky enough to take seats too), the rest stayed to wait further. When the bus broke down, the drivers did not react to it in any way and did not even hurry to inform the management of the company about this incident. Until the passengers themselves sounded the alarm and contacted the company. All our plans for this trip naturally collapsed, instead of 8.30 we arrived in St. Petersburg at 17.00. After everything that happened, we contacted Ecolines to clarify and ask why this happened and why such irresponsibility and negligence towards people. But this company did not even apologize for the inconvenience, not to mention some kind of dialogue. I've never met a worse company in my life. WE STRONGLY DO NOT recommend using the services of Ecolines.

See original · Русский

Алексей Викторович

Level 10 Local Expert

Excellent staff, professional driver!

See original · Русский

Саша Лавринчик

Level 2 Local Expert

The drivers of these Belarusians are excellent people. But when Lithuanian drivers are tough. Bags are thrown, even though you say that there is glass there. They're rude. There is no culture

See original · Русский

Рома Т

Level 5 Local Expert

Vilnius Airport - Minsk. The bus was 15 minutes late, then everyone was loaded for the same amount. We arrived late at 2:35 (we were supposed to be around 4:15, and arrived at 6:50). The most annoying thing is that, as they did not ask the driver to stop at the Stone Hill, he nivkakuyu (although there were quite a lot of such people, maybe a third of the bus). We didn't even have luggage, just backpacks, just open the doors. Although after crossing the border, he let someone out near the gas station, and even unloaded the luggage. In short, it was humanly possible to understand and stop, and so, as a result, we lost 40-50 minutes and money for a taxi (25 minutes driving from the Stone Hill to the station, and then back by taxi from the Station to the Stone Hill). Before that, we went by Minsktrans, they always stopped, there were no problems.

See original · Русский

Побережець Т.

Level 2 Local Expert

And so the review A journey lasting in eternity Failure deviation from the route , and another cherry on the cake accident the driver fell asleep hit a bump ,only the bus and the mental state of passengers were injured . Apologies from the company SMS we are offended that this happened . The bus was barely replaced. I really want a refund for the ticket , since my friends still took me to my destination ,there was no desire to stay on the highway in a technically defective bus and wait for someone to pick us up. Truskavets-Riga

See original · Украïнська

таисия борисовп

Level 4 Local Expert

For a cancelled ticket, 70% of the cost is refunded, why not specify it in the first line, and not that you return 100%

See original · Русский

Людмила

Level 12 Local Expert

In principle, it's not bad. We went from Minsk to St. Petersburg. There aren't enough stops. There are 2 stops on the territory of the Republic of Belarus and 1 stop on the territory of the Russian Federation. The bus was comfortable, the air conditioning was working, drinks were offered for free coffee/tea, there is a toilet. Drinking water is paid (0.5 liters, like about 100 rubles). Each seat in front has a multimedia player with movie and music options. Take wired headphones with you, they cost 100 rubles on the bus. The departure was on schedule, arrived about as written, but in general everything depends on the road, maybe late.

See original

M C.

Level 3 Local Expert

I bought a ticket online. The money was debited, the tickets were not generated and sent to the post office. They don't know anything in the office, they can't get through on the phone, they don't answer in chats and tech support. That's the level of service! I do not recommend it.

See original · Русский

Владислав Рутов

Level 2 Local Expert

Faced with the fact that it was necessary to return the ticket, the day passed strictly as I wrote an SMS to the bot, I unsubscribed to all support and called all the specified contacts just ignore, top guys

See original · Русский

Kanstantsin K.

Level 3 Local Expert

According to the internal rules, if the ticket is cancelled more than 24 hours in advance, 70% of the cost will be refunded. For me personally, it is unclear what costs the carrier of the bus that has not yet departed incurred three weeks before the ticket was returned, if he charges me 136 rubles. In addition, the duration of the trip is not adjusted taking into account the situation, which is also misleading and can create problems when transferring to other flights of the same company.

See original · Русский

Евгения Швец

Level 13 Local Expert

A wonderful carrier, wonderful drivers,excellent buses, comfortable,charging connectors,tablets are installed in the terminals,movies,cartoons are downloaded,do not forget headphones,and relax on the trip,comfortable chairs,free tea coffee,neatly folded suitcases,there is something to compare- Ecolines Well done,thank you very much, for comfort and a high-quality trip Basically

See original

аня Грушевская

Level 2 Local Expert

Terrible service, they take money as soon as they can. They answered in the mail for several days and with unsubscriptions. While they were answering, all the seats were sold out and it was not possible to buy a place to transport the guitar. In the application, they are asked to sign that they are not responsible (since they put it with other suitcases, and not in a separate place and for transportation and ask 180 rubles! This is more than the price for a luggage space, last time in another company when moving, we paid 30 for 2 extra large bags. Help in online chat also leaves much to be desired, they can't help here and now, why then your chat if you reply with unsubscriptions. Thanks for the extra problems

See original · Русский

Петр И.

Level 3 Local Expert

Cancelled the ticket 2 months before the trip. Only 70% of the cost was refunded. A very large commission. I would understand if I handed in a ticket at least a week in advance

See original · Русский

Владислав Вернигора

Level 2 Local Expert

The bus always breaks down, I go every two weeks, only negative emotions!

See original · Русский

Рцр Рыоыо

Level 4 Local Expert

Space prices. The drivers aren't very good. The only one + coffee on the bus

See original · Русский

Synikan

Level 9 Local Expert

Yesterday, on 5.01.2024, we missed our flight, asked the Ecolines staff for help, they solved our problem very quickly and sent us on the next flight. Many thanks to the employees of this company.

See original · Русский

Наталья Стефанович

Level 2 Local Expert

Everything was great, the driver was great!

See original · Русский

Юрий Шварц

Level 2 Local Expert

The trip Baranovichi-Prague with one transfer in Warsaw,before reaching Brest 10 km, the bus broke down, the drivers did not inform the passengers in any way, after an hour and a half the passengers began to approach the driver to ask what happened, the driver was rude, crazy oval, did not say anything,the doors on the bus were closed, the passengers all began to resent, then on the loud communications announced that the bus was broken, we were waiting for another one from Minsk, said we had to wait for four hours, as a result, we waited 8 hours in a cold bus (i.e., the bus did not start) until another bus arrived.No one even apologized, of course, in Warsaw the bus to Prague to which the transfer was supposed to be left, I had to buy a ticket for another bus twice as expensive because of this incident, a day in a paid hotel in Prague was gone, money was gone, time, nerves, strength were spent.The Ecolines support service said wait for the issue to be resolved within 30 days, no one apologized, explained nothing. I do not recommend anyone to contact this sharashkin's Office))).No one returned the money for the trip.Terrible Ecolines office

See original · Русский

Александра Скрипник

Level 6 Local Expert

A charger (the original unit and an Apple wire) was left in the socket under the seats on the bus, I contacted the company a few hours after I arrived in Minsk about the loss, indicated under which places I left the item. I was calm, because I didn't forget on the bench, it turned out that it was probably easier to find a forgotten thing on a bench than to return what I left on the bus. I was told that nothing was found, I asked clarifying questions, to which I was simply ignored. It's funny that I read the same review from another girl who forgot her jacket and wrote 5 minutes after she got off the bus, wrote to support and received the same response. Conclusion: employees either do not even try to search and then throw away the found items, or they appropriate them. I understand that according to the contract, the company is not responsible for lost items, but this attitude and approach undermine the reputation in front of our eyes, it's scary to imagine if you forget something valuable in the salon…

See original · Русский

Михаил Винокуров

Level 5 Local Expert

I bought a ticket for myself and my wife . My wife did not go . The driver put my wife in the seat ( paid for by me ) my friend the driver . Berlin - Vilnius route

See original · Русский

Фёдор Шум

Level 2 Local Expert

ECOLINE.THE STORY OF THE MONEY CLAMP. 2 guests from Israel managed to use the services of Ecoline when returning to their sunny "penates". And even at the time when the kneading began in the Holy Land, and when all the European Airlines have cancelled flights to Tel Aviv.After a nervous and futile search, it was possible to buy online tickets departing from Warsaw, where tickets were purchased, again online, from the above-mentioned Ecoline company.Only they were not allowed to board the Minsk-Warsaw bus with departure at 20.00 on 10/21/2023 on the grounds that the Polish side does not allow citizens to pass Israel following transit, probably it is, I do not know, they were only asked to change their tickets for the Minsk-Vilnius route and already from Vilnius to Warsaw, by the same company, which was done at the ticket office at the central bus station of Minsk. There would be a point to put, but not everything is so simple...Arriving in Vilnius, the unfortunate travelers realized that it takes more than 10 hours to wait for a flight to Warsaw, and that they have time constraints with departure from Warsaw!What to do?We decided to get on a flight leaving 9 hours earlier, but for another company, which was done.But in order not to waste money for an unused trip, an SMS cancellation of tickets was made, which was immediately confirmed by a return SMS and an offer to apply for a refund to to the sending operator.After correspondence with the operator, Ecoline suggested (BINGO!Take a lot of air into your lungs!)-arrive in the city Minsk and contact the cashier for a refund!!!!!!!!!!!!Explanations about the physical impossibility and financial inexpediency, and supported by requests for transfer to a card or phone, were dryly retorted -"We have such rules!"

See original · Русский

Ivan Kaz

Level 5 Local Expert

The bus has a toilet and an individual TV ... otherwise, the service is so-so: on the Warsaw-Minsk 6.09 22.00 flight, I was 2 hours late for the departure point. The bus driver, who arrived half an hour earlier, behaved unprofessionally: he did not answer questions and artistically rolled his eyes (for those waiting for the late bus, it was not obvious that the bus of the same carrier, departing from the same platform, was traveling on a different route, but attempts to clarify the information were perceived inadequately)

See original · Русский

Ален

Level 15 Local Expert

One of the best passenger transportation companies, the drivers are friendly, always at the highest level, I am very happy with the trips, I RECOMMEND IT TO EVERYONE QUICKLY AND RELIABLY

See original · Русский

Артем Корнейчик

Level 15 Local Expert

We drove from Warsaw to Minsk yesterday. Guys, close the toilets. I thought I'd suffocate. Against the background of non-functioning ventilation, this is just tin. There are no questions for the drivers.

See original · Русский

Валерия Лычковская

Level 3 Local Expert

We ordered flights Minsk-Warsaw We were very satisfied Polite drivers , toilet , tea/coffee Air conditioning, Wi-Fi, everything is just great!

See original · Русский

Marina

Level 5 Local Expert

I have been using their services for more than 10 years. I am very pleased. As comfortable as a night bus ride can be, this can be observed in ecolines. Cheap, convenient, toilet, coffee, cinema. Polite staff. Almost always without delays, even if there are serious traffic jams on the way. I recommend it!

See original · Русский

Паштет

Level 13 Local Expert

Who I completely trust when traveling by bus is Ecolines. In general, everything is good and safe. Well, sometimes there is no water, then there is no coffee. But I'm not on the bus for coffee and water, I need to get to my destination. Therefore, a good passenger transportation company

See original · Русский

Анатолий Штундер

Level 9 Local Expert

Terrible attitude towards customers! I'm going 2 times with this company and I definitely won't go anymore. Prices can be inflated from the air. The table and the screen very often do not work.

See original · Русский

Наталия Смирнова

Level 11 Local Expert

We traveled with this company to Minsk and back. I liked everything. The bus was clean, the toilet was working properly, the coffee machine was also working. I especially want to note the attitude of the staff towards people: one passenger was late for the bus to the bus station, we picked him up at Moskovsky.

See original · Русский

Роман Бобин

Level 5 Local Expert

The buses are clean, the toilets are clean too, the coffee machine is working. On the way back, there was a replacement bus - ours went to help a broken brother, so the audio/video system did not work for the substitute. In addition, on the way back, the bus from Brest to Minsk was delayed at the border with Poland - this is an understandable force majeure, we were asked to get to Minsk ourselves in order to catch the Minsk - St. Petersburg bus. We bought train tickets and caught our bus, but a week has passed, and no one answers our letters and does not return the promised money for unused tickets.

See original · Русский

Вероника Сахарова

Level 3 Local Expert

I would like to express my gratitude to the driver of the flight on the route Vilnius / Airport – Minsk (Central) – with the departure date: 12.12.2023 at 00:50 for the human attitude, understanding of the situation in which there was a delay in the arrival of the plane, and the passengers of the bus could stay at the airport. The driver, having previously learned the situation at the airport, waited for the passengers. I would also like to note the professional and human attitude of the driver to passengers during the entire flight, as well as assistance with loading and unloading luggage.

See original · Русский

Юлия Алексеева

Level 6 Local Expert

We traveled the Berlin-Warsaw route, At the bus station in Berlin, the bus arrived on another platform, it's good that they thought of coming up themselves. The bus makes very long stops, which is very delaying on the way.Why make a 45-minute stop (which stretched into an hour) when filling the floor of the bus if there is a toilet on the bus? Compared to your competitors, you lose in time, and this is very important on the road

See original · Русский

Алексей Ш.

Level 3 Local Expert

Very slow service at the ticket office. 15 minutes per client. I have been standing in line for more than 30 minutes, apparently, I still have to defend the same amount.

See original · Русский

Михаил

Level 15 Local Expert

A good firm. For well-known reasons, the number of routes has decreased, I am sure they will catch up with time. Convenient: I bought a ticket on the Internet, sat down and went. Well done

See original · Русский

Helen K.

Level 2 Local Expert

I want to warn you that if, God forbid, you forget something in the cabin of the Ecolines bus, then you will not be able to return it. Mom was returning from Warsaw and forgot her makeup bag, which contained several branded glasses and expensive cosmetics. They called the contact center as soon as they discovered the loss, the operator Anastasia said that there was no way to check now and call back by 8 p.m. When they called back, of course, nothing was found in the cabin. Judging by the speed of the response, either they did not look at all or during this time she managed to disappear. I do not recommend it to anyone

See original · Русский

Ecolines Minsk

426 reviews