20.02 I bought a shop tour to Bialystok in the company Save buy.
Complete inconsistency of the proposed program. And most importantly, the tour was delayed for a full day.
Instead of the usual arrival schedule at 7.00 am, we returned to Minsk at 16.00, and in this regard, I was absent from work all day, I had absenteeism.
From a legal point of view and tax legislation, the company does not have a contract, it has not been concluded with me.
The money was taken from me after crossing the Belarusian border, most importantly, they did not give me a check.
The senior of the group, Elena passed away, there is zero attention and care for the passengers.
I already know the answer that it's not our fault, we stood at the border for 9 hours, but no one even moved to find out, to ask why the customs control service serves trucks and cars, but not our bus, which we miss.
Complete callousness, not in a hurry, dealing only with their own distribution of goods.
It is terrible that the senior groups should take care of the passengers being transported, show attention.
They were not up to it, they had to fulfill requests for their friends.
Failure to fulfill their official duties caused a flight delay, they left the Belarusian customs, and packed bags for an hour, this procedure takes 15 minutes.
But they do not understand that people are rushing home to Minsk, they still need to get to the regional cities.
I spent two days and two nights on a shopping tour, it's a pity for the expensive working time.
I ask for a refund! I do not recommend this company.
Many thanks to the staff of the Economy tour! Everything is clear, perfectly organized, the drivers and the accompanying group Elena are professionals and very nice people. They always help, prompt, explain. We forgot one of the things in the bus cabin when unloading, as we remembered it the next day, we took everything safe and sound. We will definitely go with him again and I really recommend this company to those who want to go on their tours!
We went on a shopping tour to Bialystok with this company. The director's communication and behavior wants the best. There was no need to wait for an answer to any question. Also , you can be safely forgotten at the gas station and go on. There is absolutely no responsibility and punctuality . The time allocated for the shops was not respected.
The issue of documents for the provision of services remained only in words…
There is no subordination. It feels like you 're riding with Bobila .
It is very pleasant to spend money on humiliation and rudeness .
We went to Bialystok on a shopping tour on 08/15/2022.
The seats are ruined, the backs are not brought into an upright position, not only is the distance between the seats so small, but also the one in front of you is lying on your lap, because the backrest does not hold.
The driver was alone!!!! Although the website states that two drivers left on 15.08 at 19.00, returned almost at 7 a.m. on 17.08, all this time the driver slipped a little while we were at the market and in the shopping center, but this is not enough to get behind the wheel and be attentive all the time.
The travel agency does not take care of its customers and is rude, they say, if you don't like something, you can go out and not go,
When communicating with managers, they do not introduce themselves, but are just rude!!!
By the way, both the driver and the escort are worthy of praise, they did well, they did their job well. I would suggest to them to change their place of work, so as not to confuse them with their boorish office workers.
A reliable company and responsible employees. Thank you so much for a well-chosen tour to Turkey. I advise you, especially since I regularly use a shopping tour to Bialystok