The staff is polite, but the hotel itself requires short-term work and improvements, there is no kettle in the room, etc. small cutlery if you want to have a snack and put something on a plate, you were asked separately for a hairdryer, a shower toilet, everything is classic, the blackness of the hole is loose, the room does not match the cost, and of course the road is 50-100 meters, as for for pedestrians and for taxi drivers.
The interior is great, the staff is wonderful. A quiet place with reasonable price tags and a variety of menus. Time flies by in good company. A decent option for business meetings
I was there for the wake.the kitchen is delicious!!!
And I've never been there in the evening.How's the beer?
In general, there is a lot of space, the flight deck is spacious and interesting, there is a swing, a bridge and a pond!
We rented a suite. There is one bathrobe in the room (and with a hole) and towels for 1 person. They called and asked for another bathrobe and towel. Then they noticed that there were no slippers. They called and asked for slippers. There is a healthy hole on the bathroom floor for draining water, covering with a rubber mat. I fell into it with my heel, turned my foot. There are also 2 pieces of soap and 2 shampoos in the bathroom, the question is where is the TOOTHBRUSH in the suite? and you need to buy a brush from the administrator for 200 tenge (30 rubles) That is, they took care of the soap and shampoo, but not the toothbrush. As for the bed. I took off the veil, it's all in my hair. I looked at the bed, it was clean, but the blankets were small (as if from a half-bed) there was another blanket in the closet, but it was not clear whether it was clean or not. There is no drinking water in the room at all, it's terrible. We ordered from the bar, I do not remember the cost, but also in the region of 200 tenge.. I would like the head of this hotel to read my review and compare it. We often stay in different hotels and other hotels that are cheaper and located in smaller cities, they have better service. You're just losing customers. 😔😔😔
Compared to other hotels we've seen, this is really eden. And if you approach it subjectively, then this is a strange mix of Khrushchev and Stalinka, the level of finish will remind everyone of the dashing 90s))))) The staff is very friendly and really does what they promise.
Cleanliness is beautiful and cozy there is a sauna only a swimming pool a cold steam room a class cable is available both in the sauna and in the room good service 👍