Sincere thanks to the agency and, in particular, to Julia's manager for their professionalism and prompt advice on choosing a tour and offering the best price. Everything is clear, very fast and polite.
Excellent knowledge of the direction, prompt resolution of all issues allowed us to buy a tour for a price much lower than offered in other agencies.
All our wishes were taken into account and therefore a lot of pleasure was received from the trip. The whole family is delighted, we will definitely come back here for the tour again!
I have been dealing with the Eden tour agency for many years. We also went through the times of covid, when trips hung up, and other unpleasant moments..And always, always, we found a way out of the situation!...One day our flight from Vitebsk was postponed to Gomel! A friend categorically stated that she would not fly! The operator Julia and her husband personally found a way out, took us to Mogilev, and there we got to Gomel and Egypt by transfer..And on the way back we were delivered in the same way .Unforeseen circumstances happen in every job.. Especially when you have to coordinate the service of different departments.. What distinguishes this agency, and, in particular, Julia, is that she can busily find a way out, advise the best option..On my advice, many friends contacted me and no one was disappointed. I hope for fruitful cooperation with this agency in the future and, of course, I wish them success and tolerant vacationers..
I contacted the Eden travel agency with a request to find a tour to a certain hotel on certain days, I needed it urgently, and it was very important to me. A dark girl from the agency with thickly extended eyelashes found what I needed. The flight was in a couple of days. But her communication was boorish, it felt like she didn't need it at all (namely, to keep the client), because she knew that I really needed this tour. We agreed that we would meet at the Eden the next day at 10:30 so that I would pay for the tour. By the appointed time, even 10 minutes earlier, I arrive at the office and see only one girl, another. I ask her when her colleague, with whom I have arranged a tour, will come. The girl replied that I needed to walk until 11 a.m., as it would not be possible to pay for the tour before that time. I went for a walk, and as a result, at 10:45, the same tour operator calls me with a boorish "I've actually been here for a long time." I went up to her, she asked what time I would bring the full amount (exactly at what hour, the exact time), to which I replied that I could not tell the exact time, because I had to go to withdraw money from the card, etc., in general there are nuances, but I am ready to pay today. The girl continued to behave rudely, to which she was asked why she was behaving like that. She said that she didn't owe us anything at all, that she stayed at work for us yesterday, that we couldn't find a better agency and came to them (although I just came at the first place). In general, there was a verbal altercation. Despite this attitude, I decided to pay for the tour, but the girl suddenly told me (WHAT an UNEXPECTED TWIST) that there were no more tickets!!!! Thank God that there is another travel agency on the same floor, where the exact same tour was urgently found for me on the same day! I have already flown, returned, and now I am writing my negative review to you, Eden, on my cooled feelings. You are liars, there is no customer orientation, no subordination, you communicate as if I owe you something. I have to feel support in my tour operator, trust him, and in your case this was not the case. Shame on you and 0/5 stars......for your superiors, I point out that the girl's number in Viber ended in 6464.
An incompetent employee (Kiselyova), unable to explain anything, not about the hotel, not about the trip, not about the infrastructure of the resort. When the problem arose, they washed their hands of it.
We are not interested in attracting and helping customers. The main task is to raise money and sell unnecessary insurance.
The rest was a 100% success, starting with the selection of the tour by the manager at the agency, ending with the manager's feedback during the rest.
The trip to Georgia took place in one breath: a new comfortable bus, experienced drivers, a working air conditioner, an attendant and the tour program itself is just wow!!!
I will continue to contact here and recommend it to everyone!!!
The family vacation was a success by 💯% thanks to the Eden travel agency. The organization is on top.I would especially like to say a big thank you to Julia's manager, a professional in his field. We are always in touch with any questions. Thank you very much for your work!
Thank you so much for our vacation! Manager Julia is the best tour operator! Excellent tour organization-everything is thought out to the smallest detail. A comfortable flight, an excellent transfer with a guide and an excursion. A great hotel with excellent staff: the room is new, with air conditioning and a balcony, and delicious Georgian cuisine! If you look for flaws, you can always find them. But if you drive on the positive side, relax and enjoy your vacation, then the trip will be a joy! Thank you again, thank you customers!
Julia's terrible attitude when I got a rag from her, the dog dialed at 11 o'clock and did not call back, the Saintly attitude is terrible, corresponds to the reviews
Check 1000 times!!! Is the air conditioner on the bus working AND IS IT COLD!!! We were convinced 2 times that it works!! Let them give you a written guarantee or prescribe this clause in the contract that the air conditioner will work!!!! It's just TERRIBLE!! The VANHOOl white bus with a yellow stripe, state number AM-7134-2, CANNOT make flights to Krasnodar Territory!!! The cabin is over 33 degrees on a sunny day. It's NOT SAFE, especially if you're traveling with a child!! If you like a sweaty, smelly bathhouse in a semi-fainting state, welcome aboard this vessel. There are enough stops, there are toilets. Special thanks to the drivers for putting up with it, poor devils, I can't imagine how.
I consider this a deception of the tour operator Vitebsk, i.e. Mega pav. 251 . I would have looked at her after a trip of 34 hours with a temperature of +33.
If you want to spoil your vacation experience, you've come to the right place.People are transported in a "sauna", the bus is not provided for long-distance travel: the air conditioner does not work, there is no individual backlight, the volume of sound is not regulated, the seats do not move apart, the windows are fogged up.The whole trip can be described in three words:Uncomfortable, uncomfortable, unreliable.For 36 hours, people drove both in the bathhouse (and both on vacation and from vacation, although a comfortable bus was announced).It was easier for those who had a fan or a crossword puzzle, fanning themselves on the way.The child became ill from the heat, had to buy bottles of cold water at bus stops and put them on to cool them down somehow. There is a separate story about stops.On the way back, we stopped in the rain in an open field, in open, dirty toilets, in Orsha we forgot at the stop a passenger who went out to smoke, well, people noticed.Upon returning, no one was warned that people were not being dropped off where they were being picked up, the landing was in another place.Stops on the way back were every 5 hours, I had to approach the drivers and ask them to stop.The escort slept the whole way back and didn't care what was going on on the bus. The suitcase was turned over on the roof upon arrival, i.e. no one was watching the luggage either. .But the animation worked very well on the way))) It was suggested to participate in a blitz survey: "Are you satisfied with the work of an idle air conditioner?" The result of the survey has not been announced to us. Quest: "Go into a dirty and "fragrant" toilet without a roof in the rain" (only a few took part in it, not all dared to pass).Games: "Guess where you get off", "Don't forget your suitcase", "Don't forget your neighbor at the bus stop", etc. If you are a fan of such extreme sports, You do not have enough thrills in life and negativity, You do not like comfort, You are here, here you will find a full range of services...
Excellent tour company.
The staff is polite and very patient.
They offer all the options for recreation, depending on your financial capabilities.
So in a couple of days we are going to rest with them again