There was a problem with the key tablet from Eden, purchased in 2019. There are 2 entrances in my entrance, one entrance opened, the second one did not. The parents used mostly a worker. Now the parents are older, there is a constant need to access the 2 inactive key entrance with an elevator.
Eden offered to purchase a new key, but during the negotiations she showed a customer-oriented approach and sent a wizard to flash the key. It's all right now.
Thanks to the Eden staff, including Master Oleg.