In the last order, there were many particles of paper and dense polyethylene in the package of minced meat. Noticed only in a cooked dish for a 1.5 year old child. I can't imagine what would happen if a child tried it. The store replied to the complaint that it had no more such complaints, so no action will be taken on our situation, and even no replacement will be made for another batch. We have been regularly making orders in food delivery for several years, and apparently thanks to the attitude of employees and management, this order became the last.Your concern for customers is simply on top. An application has also been submitted to the relevant authorities.
I am satisfied with the service. I am satisfied with couriers and delivery. I am satisfied with the products. I am not satisfied with the company's loyalty to customers! I'm not happy with the processing time and delivery time either!
The service is very good, they bring it to the time range of the slot. Very convenient
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Ирина Ирина
Level 4 Local Expert
July 11, 2023
It's a disgusting office. I ordered frozen beef tongue. I put it in the freezer. After a few days, I defrosted it, and it stinks of rotting meat. Euroopt turned out to return the money using the explanation described below, namely: they checked the cameras, the courier used ice, which means, in their opinion, that the language is normal. To my question, or maybe it was defrosted 50 times and therefore stinks, they said they could not help in any way and were not going to return the money accordingly. An interesting fact is that I think the same story happened with esroopt last year. Before that, I also bought Dorado in the store, which, upon closer inspection and sniffing, had already begun to decompose. Don't buy anything from this terrible office. They sell many products that need to be thrown away already and they don't care that they poison people.