Elektrosila
230 reviews
January 9
Many thanks to consultants Egor and Vladimir!
Egor helped me a lot with choosing a phone, told me everything in detail, helped me compare it, and picked up what I needed. Well done!
And Vladimir applied the protective film very smoothly and well, I am very pleased.
There was another consultant there, but all he did was laugh)))
Please give them bonuses.
Happy New Year! ✨❄️🥰
P.S. The new phone turned out to be non-working, with a lot of problems. I handed it over to the store and am waiting for an answer, I have spent a lot of nerves. It's a pity that this happened.
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January 7
31.12.2024 приобрели пылесос Polaris pvcw 6070, покупкой остались очень довольны, по приезду домой, конечно же сразу испробовали, сухая и влажная уборка теперь одно удовольствие , пылесос достаточно удобный, можно использовать и как пучной, для чистки диванов, стен и салона авто. Немного тяжеловат, но при включении подключаюся колесики и он сам едет вперед.
December 28, 2024
I'm a little confused about this point and can't give an unambiguous assessment of my visit. I wanted to buy a speaker for myself, so I decided to start the search from another store. The search didn't end successfully there, so I decided to come here. Evening, there are a lot of people, as well as the consultants themselves. Again, the same problem occurs when you just go in to price a product - 5 consultants will come up with the question of whether you need help choosing when you are ready to buy and there is a question of choosing a model - they are going somewhere or busy. I saw one guy and decided to come up with a request to help test several options. The dialogue was like this:
- Hello, can you help me choose a speaker?
"How exactly?"
- Check the sound
- Connect, check it out
- So they are discharged
- They're discharged, but I'm not going to charge them for you right now.
We still go to the speakers department, and on the way I ask how should I choose if I can't listen to what I want to buy..
When we came to the department, I pointed out the model, and here, to my credit, they pointed out the characteristics of my chosen column and advised another one, pointing out several options and left.
I listened to the advice and did not regret it. I am grateful to the young man for his advice, but the manner of the dialogue at the beginning of the dialogue wants to leave the best.. She worked in sales herself, and if they had heard such a "sale", they would have immediately thrown rags..
When I chose it, I went to the cashier, where a polite and positive girl paid me off.
The impression was that you can and should buy here, but you should not count on help in choosing. You need to choose a specific product for yourself and, with the choice already made, go ahead and buy.
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August 26, 2024
I am very disappointed with this store. My dad is a pensioner who lives in the village and bought a TV. Together with him, extended warranty services and Smart TV+IVI 12 setup were sold to him. The last service was not fully distributed to him (he does not know what it is). By the way, he doesn't need her from the word at all. We asked the store for a refund for this service. The rejection response came. It turns out that the setup includes the following actions: connecting to a working Internet network, installing applications for online viewing, activating a subscription, demonstrating the work done, learning how to use, etc. But the employees of this store did not do any of this. They just shoved a service for 115 rubles into the pensioner and gave him to sign the documents.
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1
April 30, 2024
Good afternoon, 25.04 we looked into your store for a new smartphone. The store is bright, clean, polite staff, the assortment was pleasantly pleased.
We would like to draw the attention of the management to the sales consultant Egor Lysakovsky, who worked with us. A very pleasant and tactful young man who knows the product he works with. He explained everything very clearly about all the conditions and additional services. The coals are happy with the new gadget!
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2
1
January 31
The order of the electric shaver was made through the website with home delivery. The intern called back, clarified all the details and confirmed the delivery on the next day from 5 to 7 pm.The next day, the order did not arrive, and after 7 p.m., the manager called saying that a technical error had occurred and the order had not arrived, they agreed that it would be delivered before 15:00 on the next day, so he left the city, no one delivered the order until 15:00 again, the courier called only at 15:55. Next, another conversation with the manager and then a conversation with the administrator. The store didn't make any concessions or discounts or bonuses to smooth out this ugly moment, just "sorry about what happened." I think that such a thing is unacceptable for such a store and you need to try to leave a good impression of yourself, and not just refuse on all fronts after you failed to deliver your order at the promised time twice in a row.
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June 14, 2024
We bought a portable Polaris vacuum cleaner, we are very happy with the purchase. Among the advantages: the presence of 2 batteries (enough to clean the entire apartment), the backlight at the bottom of the brush (very convenient, you can see where the dust and wool are, and we have a light dog and a light floor), the self-cleaning function (you put the vacuum cleaner on the base and it cleans the garbage collection cup itself). Of the disadvantages, it can be noted that it is a little heavy, if it were a little lighter, there would be nothing to complain about.
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October 28, 2024
I was in this store on October 28 at about 18:35-40, one of the consultants, who was standing near the TVs and tablets, was rude immediately, and 2 times, after my question about tablets, absolutely disrespectful to the client. Please look at the cameras who it was and have a conversation with him (a blond man with a beard), unfortunately, I did not look at the name. I don't want to return to this store anymore, train employees to communicate with customers normally!!!! horror
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2
September 11, 2024
The purchase of an electric product has turned into a quest (
The electric razor on the website is available in 2 pieces.
When opening the box, it is clearly not a new device, all the stickers and films that protect against scratches are missing and at the same time there are obvious scratches on the device. When opening the cartridge for changing blades, hair is visually present. The power supply is obviously dusty, as well as the bag. The choice turned out to be difficult because the second one is a demo sample. I had to buy the first one(
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2
November 26, 2024
I bought a styler, the guys quickly found it in the warehouse, unobtrusive staff, very nice and smart guys, they will tell you everything and tell you
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August 14, 2024
We are the most competent sellers! Very cool and unobtrusive advice. I liked that the goods were processed quickly. There's a lot of choice here. I've been using the phone for a month now, I'm happy
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1
May 30, 2024
I work in trade myself and I know how difficult it is sometimes to work with people. I was sincerely impressed by the professionalism, politeness and attentiveness
of the consultant. He told everything clearly and in detail, tactfully and comprehensively answered questions. Thanks! Please note Alexey Naskovets to the management!!! Now only to your store for shopping!!!
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1
January 25
The seller Mikhail is disgusting, he came to choose an oven and heard that I would not approach this homeless man.
I'm after training
And not a poor man .
Such comments are not allowed.
I ask the management to get rid of such
The rest of the staff in the room were at a high level
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November 7, 2024
Recently, at the entrance to the store, there was a picture of a male employee figuring out a relationship with a female employee for the entire store, behaving inappropriately. Then he went up to his fellow guys and, who fancied himself an alpha, probably continued to show off to the whole hall and announced that he was going to smoke. What's going on there?
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December 13, 2023
The main part of household appliances was purchased in this store.
The quality of service is at a high level. Sellers competently provide information about the product of interest. They are friendly and polite.
Special thanks to the store's employee Stanislav Gusev for his customer orientation, businesslike and friendly approach to working with clients.
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2
1
February 4
The store itself is great.
I made the purchase, but the cashier's action and statement shocked me.
The girl replied, "We do not open or check the product."
This is certainly overkill. She also added that she was a "certified" salesperson.
Employees like her need to be driven out of such a retail chain.
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November 29, 2024
I bought a Polaris blender. Consultants and cashiers work clearly and politely. I recommend this store to everyone
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November 27, 2024
The staff is friendly and friendly, everything was explained without too much water, thank you, now only to you!
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June 6, 2024
The store is large and there is plenty of choice. The consultants are polite and competent specialists, as well as many thanks to Vladimir, he helped me figure it out, a pleasant person.
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May 15, 2024
We bought a phone, everything was explained quickly, in an accessible form, with additional information. There was no imposition of services.The installment plan was very pleasant, because they did not plan to buy the phone yet.Thanks to the store staff, I recommend it.
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1
January 29, 2024
It's just terrible, I visited this store yesterday, the assortment is not bad and the prices are reasonable.. BUT the attitude of the consultants is something... we chose an iPhone for 4 showcases with phones, there were only 2 consultants, one of them was constantly sitting and gluing films on the phone (this is generally a separate story) the second was constantly running somewhere ... for questions to the consultant (who glued the films) regarding the product. I replied, " sorry, I don't have time for this, you can see that I'm busy " when buying the phone, they just gave it away without words and said a year warranty, without offering any additional warranty or any services, I will no longer go to this house
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2
June 15, 2024
I recently bought equipment in this store. I would like to note the tact and courtesy of the sellers and consultants. I will definitely come back here for shopping and will advise others!
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1
November 13, 2024
I was in the store, I was very well prompted with the choice, I am very satisfied
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1
November 14, 2024
High-quality and fast service, consultants work at a good level
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1
February 5, 2024
The store itself is good, but consultants like to lie, impose services or goods that are beneficial to them (as in other hardware stores). For example, to sell a licensed Windows with a laptop, allegedly without this, the product is not sold in installments - although in fact it is sold and this is a lie! Or they will offer another laptop for the promotion (which is most likely worse or just the seller will receive a premium for it, but you will not be for the one you chose.)
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1
September 21, 2024
The store likes that staff , that product . There was once an unpleasant moment with the refrigerator, it went bad, but they changed it without any problems.
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1
August 11, 2023
My husband and I went to this store, at first a very polite sales consultant helped us, bought a blender, showed everything, issued a card, thank her very much, I'm sorry I didn't remember the name. Then we approached another consultant and asked him to turn on the monitor, he replied that he did not want to do this in principle, since it would take him a long time, which he would turn on only if we definitely bought it (although he was standing idle). I asked how then to understand whether he is suitable for us or not.
It is very rude and ugly, I think that such people should not work in shops where everything is tied to communicating with people. I'm not lowering my stars just because of a nice woman who told us everything.
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1
December 19, 2024
The quality of service is excellent! Thank you for the competent advice on the product!
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July 25, 2024
A good choice of equipment in installments. Recently renovated, it became very cozy, right at home.
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November 6, 2024
A large store, a wide range of products and courteous staff.
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1
March 19, 2024
Great store! The staff is very polite. We consulted on all the positions of interest. I'm happy! Thanks!
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1
June 27, 2024
It would be great if at least somewhere information was posted regarding the fact that you arrange installments before 20:30, so that people would not just drive from the other side of the city, wasting their time and money.
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2
December 6, 2024
Everything is OK, but the game stand is like a ps or x box , there are very few options , almost none .
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October 19, 2024
I ordered Xiomi's headphones, I'm happy with the purchase. The consultant advised
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1
January 28, 2024
I would like to express my deep gratitude to Vladimir Drogomeretsky, a leading specialist, for his help in setting up my phone.Thank you for the service, good customers to you
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1
October 20, 2024
A dubious hardware store that still has good prices.
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July 14, 2023
I wanted to buy a flash drive and finally found this stand. He ended up behind the cash register, where everything is poorly visible. You can't get any closer. Show her (the seller) I won't have them all either (I need to know), but often the buyer makes the final decision after considering everything in his field of vision and analyzing, including the price tags. It's not real from a distance. So it has been in this store for a long time. As a result, without understanding, I did not buy. The manager at the checkout did not go "to meet me."
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2
1
October 10, 2023
I gave the monitor for repair under warranty , the repair contract has 45 days extended 90 , as a result , more than 100 days have passed , there is no feedback from the store, call yourself and fish out information from this sharazhkin's office, the repair readiness period is always postponed, it is impossible to find out how the repair is progressing all the time, the same phrase is written all the time. in the service center to identify the defect throughout the repair . Conclusion it is absolutely impossible to take a guarantee and even more so to hand over anything to this store , it is easier to buy a new product or give it to any other service
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3
July 26, 2023
We purchased the phone on 07/25/2023 at 21.00. unfortunately, we forgot the name of the consultant guy who helped with the selection.I gave a very detailed and professional consultation.thank you very much)))You need more of these guys on your team.
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1
August 28, 2023
An assessment to the great-grandfather consultant for an impudent conversation with the buyer.
He asked me to pick up two goods and even persuaded me. I asked which one to choose between the two, he said not which one and sniffed the third one like a good one. As a result, he chose and said pack it up, so he did not find a carob, he wanted to stick it in like he justified that it was cheaper, I said that I would not buy anything at all and I would leave, he said as you want. But I still insisted through the raised tones of the conversation on buying what I needed. I searched for koropka for about 10 minutes.
It was about a Bluetooth phone for a child.
The seller was, if I'm not mistaken, Lapyrev
The purchase was approximately 18:20, 08/28/2023.
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3
2
February 13, 2024
Great guys who sell electric kettles. The service is super!!! Quickly, clearly, politely.
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March 22, 2024
Thank you so much for the good advice, everything was explained and shown clearly.I was satisfied with the purchase
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April 18, 2024
A wonderful store. We helped with the choice of a mobile device. We are extremely happy with everything
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1
July 11, 2022
I would like to dedicate a couple of "pleasant" words to this institution. To be honest, there has always been an opinion that Electrosila is a fairly strong network with a high level of service, but something specifically went wrong in this place and on this day (namely 06/07 at around 18.00). It is very strange that such people are put in positions at a seemingly quite popular point, but let's take it in order.
In short: we bought a watch, immediately purchased a film for it, and immediately paid for the goods. We were directed to the queue for the sticker, which was included in the price of the service.
We waited for 20 minutes at an empty cash register (or whatever you have) where one woman was served (one consultant, if there are several others who are absolutely not busy, although, of course, this is my subjective opinion, perhaps they have more important things to do than serve a client, discuss news, for example) and received a question from passers-by three times past the consultants, "have you been paid?" (to which a positive answer was given), I asked a logical question. The whole point of which was expressed in a very polite way to all the employees of the store present, and was a simple "can I be served already, please?". After all, everyone had enough time to ask if it was "paid". To which, in a rather rude form, a response was received from the ADMINISTRATOR by the name of Drogomeretsky, which sounded, I quote: "woman, if something does not suit you, make a refund and get out of here, your manager is generally on the weekend, say thank you that we serve you at all." Of course, I understand everything, but no one demanded special treatment, at least the usual one, as a buyer. In response, I asked for a complaint book, to which this subject decided to try to supplement his neglect: "not a complaint book, but a book of comments and suggestions, and in general I don't care about your complaints, you can write what you want, I won't get anything for it anyway."
So, dear leadership of Electrosila: I would like a personal nac
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1
January 13, 2024
It's all good. I bought household appliances. Everything was suggested and told. The service is good. Recommend
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October 16, 2024
Thank you so much for the excellent armor film on your phone
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October 5, 2023
Very often there are long queues, I go in to buy something and immediately go out.
I'll add: I wanted to buy headphones-they didn't let me listen to them, check them out!! That is, buy a pig in a poke, what sound quality you don't know, whether they work at all, too, you don't know!
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1
1
March 19, 2023
A good choice of equipment, it is possible to order goods from the warehouse. Sellers will tell you the pros and cons of different models and give you the opportunity to choose the option that is needed.
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3
December 30, 2024
Good quality of service. Competent sellers.
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June 15, 2024
A good store, the staff is responsive and friendly!
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