Maps • Minsk • Points of delivery

Emall.by

1 review
Open until 9:00 PM
Minsk, Umanskaja Street, 54

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Minsk, Umanskaja Street, 54
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+375 17 771-09-91
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Panorama
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1 review

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Level 3 Local Expert
January 17
They can't find the product, and they refuse to look at it on the shelves, even though the product is already there by SMS. On request, silence, silence, refusal. A long search for an order. They didn't give it to me for the 1st time, although they called the contents of the order. How is it? I had to call support. The employee at the pick-up point not only tried to "get rid of" me, but also initiated a conflict that was picked up by people in the queue. They began to be aggressive, rude, and "kick out" me at the suggestion of a PVZ employee. I was able to pick up the order only after the call. She left a review in the complaint book, if it was that book at all. Creating a conflict on the part of an employee and blaming the buyer, inciting conflict, as well as rudeness in general, is absolutely unacceptable. I ask the management to take measures to avoid such situations. Picking up an order should not be a problem, and the buyer should not be blamed and cursed. I am waiting for an answer and concrete solutions, not just words.
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